Top critical review
109 people found this helpful
on February 18, 2010
I ordered these flowers for my mother's birthday, 2/17, on 2/16 in the early afternoon Mountain time to be delivered the next day. I expected 24 red roses in a red vase to be delivered just like the picture leads one to believe.
The flowers never arrived on the 17th. When I contacted Pro-Flowers, they advised me that they did not receive the order until 10:39AM 2/17 and do not do same day delivery but the flowers would be delivered the next day. Ok, I can understand this. A day late is not acceptable but I can deal with it. Amazon must have had technical issues.
The flowers were delivered 2/18. There were only 12 with a white vase. Of the 12, 8 were tiny roses. Nothing at all like the picture which is displayed.
I spoke with Christine and explained the issue. She apparently had computer issues but could give me no information beyond the fact they were delivered because she had computer issues. She tried to transfer me to a supervisor, where I held for over 20 minutes and finally tried calling back. Spoke with Babbette, who pulled up the order. When I asked when the order was placed, she also placed me on hold for a few minutes. She came back and when I explained that the situation was not acceptable, she placed me on hold again for 5 minutes. At this point, she offered to replace them; however, the gift that I purchased to bring joy and a smile became nothing more than a headache. She blamed Amazon's system and beyond the fact that only 12 were delivered, they delivered on time.
I will pay the additional money next time and order from another company who can deliver on what they advertise.