We bought this generator about two years ago, after Hurricane Sandy tore through our area and left us without power for 2 weeks. That had actually been the 3rd time in about 12 months that we had no power for a week or more. We had gotten our hands on a small generator sometime in the middle of those ordeals, but after Sandy the wife said "get the biggest one you can find!" Like others, I was a bit skeptical about this generator for a few reasons... the lesser-known brand (at least to me), the foreign origin, and simply - it seemed too inexpensive to be as good as it claimed! Boy am I glad that I put aside those concerns and just ordered it.
At the time we ordered it, the price was about $1100 - still well worth it in my opinion. It came via freight and the delivery company was very accommodating about working out a delivery time with us. It was very well packed. This is one seriously heavy item, but as long as you have a little space, you can wiggle it around to get it unpacked by yourself. I know a few other reviewers had theirs ship with a dead battery, but mine was ok. It was a little tricky to hook up actually, but I eventually got it connected. It comes with the feet and wheels separate, so you need to install them yourself. It's pretty easy, but a socket wrench set or racheting wrench set will come in handy. Mine appeared to be empty so I added oil before using it. There was no sign of any leaked oil inside the package like some others have reported.
To turn on the generator, you open the fuel valve, pull the choke, and turn the key. It's really pretty easy. There is also a pull starter if you are having battery issues. Once you turn it on, there's a circuit breaker to control whether the outlets are live or not. Our electrician advised me to connect the generator to the house first, then turn on the circuit breaker on the generator, then gradually turn on breakers inside the house after flipping the transfer switch to slowly ramp up the load. There is also an idle control switch - which looks like it was re-labelled "auto throttle" in the pictures here. It basically causes the generator to idle at a much lower (and quieter) speed when you turn it on. It's good for testing and other times when you don't need the noise. There is a pretty big variety of outlets on the panel too - 50A, two different 30A, and two 20A. There is also DC12v available. We use the 50A now when we hook it up to the house, but before we had the transfer switch installed we got plenty of juice out of the 20A with a few long extension cords.
With the 50A connection to our panel via a transfer switch, our electrician told us "this will pretty much run everything in your house". And it does - it'll run all the lights, TV's, computers, 2 fridges, microwave, coffee maker and yes - even the central air. Just for full disclosure - we have a gas stove, and I haven't had the nerve to run the washer/dryer on generator power. Also - we've not had to use it during a real heatwave yet, so I suppose the load from the AC was never at its peak. Still, there is no shortage of power coming out of this unit. Plus - I was surprised when I realized that this unit is considerably quieter than our previous much smaller generator! Don't get me wrong, it's still loud - they all are - but not the kind of loud I expected from something outputting this much power.
Two years later, it still runs great - starts every time with just a quick turn of the key, even after a long stretch. I try to make it a point to start it every few months to cycle out any old gas, and keep things loose. Once I ran it in the back yard for a few hours just to power my mitre saw and table saw while I built a small shed - it didn't even blink. I also found that under a medium load, it gets a very decent runtime out of a single tank of gas - in some cases up to 10 hours or more.
Hopefully this helps your decision if you're at all hesitant to try this brand. If what you want is a spectacular value for a very powerful portable generator, this absolutely fits the bill. I ordered the same unit for my in-laws who live across town and their experience has been just as good.
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From the brand
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The DuroMax Way is a commitment to excellence. Our vision is focused on the quality, reliability and durability of our products. DuroMax Power Equipment is the industry leader in large portable generator technology, bringing the solution of portable home power to America. Our full product line up includes portable multi fuel generators, bare engines, water pumps, pressure washers, power cords, and accessories.
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From the manufacturer
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| XP15000EH | XP13000EH | XP12000EH | XP11500EH | XP10000EH | |
| Surge Wattage | 15,000 | 13,000 | 12,000 | 11,500 | 10,000 |
| Running Wattage | 12,500 | 10,500 | 9,500 | 9,000 | 8,000 |
| Engine Displacement | 713cc | 500cc | 457cc | 457cc | 439cc |
| Amperage | 104A / 52A | 87.50A / 43.75A | 79.17A / 39.58A | 75.00A / 37.50A | 66.67A / 33.33A |
| Voltage | 120V / 240VAC | 120V / 240VAC & 12VDC | 120V / 240VAC & 12VDC | 120V / 240VAC | 120V / 240VAC & 12VDC |
| Fuel Type | Gasoline / Propane | Gasoline / Propane | Gasoline / Propane | Gasoline / Propane | Gasoline / Propane |
| Start Type | Electric | Electric / Recoil | Electric / Recoil | Electric / Recoil | Electric / Recoil |
| Dimensions (L x W x H) | 30" x 33" x 35" | 29" x 30" x 26" | 29" x 30" x 26" | 29" x 30" x 26" | 29" x 30" x 26" |
| Product Weight (Lbs.) | 380 | 236 | 224 | 224 | 220 |
Compare with similar items
This Item  DuroMax XP10000EH Dual Fuel Portable Generator - 10000 Watt Gas or Propane Powered-Electric Start- Home Back Up & RV Ready, 50 State Approved |  |  |  |  | |
| Price | $1,199.00 | $949.00 | $1,099.00 | $199.99 | -11% $1,599.00 List: $1,799.00 |
| Delivery | Get it Feb 9 - 13 | — | Get it Feb 7 - 12 | Get it Feb 9 - 16 | — |
| Customer Ratings | |||||
| Maneuverability | |||||
| Portability | |||||
| Noise level | |||||
| Value for money | |||||
| Tech Support | |||||
| Sold By | Electric_Generator_Depot | Amazon.com | Jacks Small Engines | Nash Fuel | Amazon.com |
| fuel type | GASOLINE / PROPANE | electric | electric | Gasoline | GASOLINE / PROPANE |
| power source | Fuel Powered | Gasoline | Gas Powered | Fuel Powered | Gas |
| engine type | 4 Stroke | 4 Stroke | 4 Stroke | 4 Stroke | 4 Stroke |
| output wattage | — | 9500 watts | 8000 watts | 13.8 watts | 13000 watts |
| tank volume | — | 6.6 gallons | 1.25 gallons | — | 0.5 gallons |
| wattage | 10000 watts | 9500 watts | 8000 watts | — | 13000 watts |
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Westinghouse 9500DF vs Duromax XP12000EH #thisorthat
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Demo - Power your whole house! #generator #hurricane
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Reviews with images
Great product; lacking instructions…See details below
First and foremost, 13000EH is an excellent generator. Amazon delivery was great, easy and on time. The generator’s instructions are lacking steps, clarity and completely missing critical info about components that pertain to only one fuel source.Here’s a little color: to use propane you have to change the spark plug to NGK BPR6ES, per tech support. It’s a known issue and will not run on propane with the factory installed plug. It cranked immediately when I changed the spark plug. Duromax is writing me a check for $4 to cover the cost. :)Second, I almost paid hundreds more for the HX due to the CO Safety feature. **Brand new EH’s come with it now! Don’t waste the extra money. Tech support confirmed this. Picture of EH unit wCO sensor on front attached.Third, the generator stalls on propane when you engage low idle mode. Tech support indicated you cannot use this mode on propane and confirmed this is not in the manual anywhere.Fourth, there are three different sets of instructions between the manual and two inserts, on how to start the gen with propane - they are all different. Good luck! It’s pretty easy though once you have the right spark plug.Fifth, there are no break-in period instructions other than change oil. Its subtle. This should be in the maintenance section along with everything else. I’ll have to call tech support again to get this info.Sixth, there is a fuel value switch on top of the engine behind the utility panel. That’s not mentioned anywhere. It’s gotta be turned on.Seventh, there is one set of instructions on a card for propane only that talks about operating the choke. Nothing else anywhere references it, not even the diagram in the manual. I’m still confused here… It seems to work automatically. SmhAside from all this, it seems to be a fanatic generator. I’ve run mine a few times for a total of an hour or so. I was surprised at how quiet it is compared to others in my neighborhood. Seems to have a fantastic muffler!All in all, great product and excellent customer service. Friendly, responsive and accurate.Spark plug advice: NGK BPR6ES has several types: 4008 and 7734 seem most common. The difference is 4008 has a solid terminal, which is what this gen uses. 7734 has a removable nut transmitter. Both will work but if the removable nut vibrates loose, it will stop the generator from running. Considering the vibration power and size of engine, i choose the 4008 so I have complete peace of mind nothing will ever come loose, especially when my lights are out.
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
Reviewed in the United States on January 30, 2015
Style: 10,000-Watt GasPattern Name: GeneratorVerified Purchase
Reviewed in the United States on December 20, 2023
Style: 15,000-Watt Dual FuelPattern Name: GeneratorVerified Purchase
Reviewed in the United States on November 19, 2023
Here’s a little color: to use propane you have to change the spark plug to NGK BPR6ES, per tech support. It’s a known issue and will not run on propane with the factory installed plug. It cranked immediately when I changed the spark plug. Duromax is writing me a check for $4 to cover the cost. :)
Second, I almost paid hundreds more for the HX due to the CO Safety feature. **Brand new EH’s come with it now! Don’t waste the extra money. Tech support confirmed this. Picture of EH unit wCO sensor on front attached.
Third, the generator stalls on propane when you engage low idle mode. Tech support indicated you cannot use this mode on propane and confirmed this is not in the manual anywhere.
Fourth, there are three different sets of instructions between the manual and two inserts, on how to start the gen with propane - they are all different. Good luck! It’s pretty easy though once you have the right spark plug.
Fifth, there are no break-in period instructions other than change oil. Its subtle. This should be in the maintenance section along with everything else. I’ll have to call tech support again to get this info.
Sixth, there is a fuel value switch on top of the engine behind the utility panel. That’s not mentioned anywhere. It’s gotta be turned on.
Seventh, there is one set of instructions on a card for propane only that talks about operating the choke. Nothing else anywhere references it, not even the diagram in the manual. I’m still confused here… It seems to work automatically. Smh
Aside from all this, it seems to be a fanatic generator. I’ve run mine a few times for a total of an hour or so. I was surprised at how quiet it is compared to others in my neighborhood. Seems to have a fantastic muffler!
All in all, great product and excellent customer service. Friendly, responsive and accurate.
Spark plug advice: NGK BPR6ES has several types: 4008 and 7734 seem most common. The difference is 4008 has a solid terminal, which is what this gen uses. 7734 has a removable nut transmitter. Both will work but if the removable nut vibrates loose, it will stop the generator from running. Considering the vibration power and size of engine, i choose the 4008 so I have complete peace of mind nothing will ever come loose, especially when my lights are out.
Style: 13,000-Watt Dual FuelPattern Name: GeneratorVerified Purchase
Great product; lacking instructions…See details below
Reviewed in the United States on November 19, 2023
First and foremost, 13000EH is an excellent generator. Amazon delivery was great, easy and on time. The generator’s instructions are lacking steps, clarity and completely missing critical info about components that pertain to only one fuel source.Reviewed in the United States on November 19, 2023
Here’s a little color: to use propane you have to change the spark plug to NGK BPR6ES, per tech support. It’s a known issue and will not run on propane with the factory installed plug. It cranked immediately when I changed the spark plug. Duromax is writing me a check for $4 to cover the cost. :)
Second, I almost paid hundreds more for the HX due to the CO Safety feature. **Brand new EH’s come with it now! Don’t waste the extra money. Tech support confirmed this. Picture of EH unit wCO sensor on front attached.
Third, the generator stalls on propane when you engage low idle mode. Tech support indicated you cannot use this mode on propane and confirmed this is not in the manual anywhere.
Fourth, there are three different sets of instructions between the manual and two inserts, on how to start the gen with propane - they are all different. Good luck! It’s pretty easy though once you have the right spark plug.
Fifth, there are no break-in period instructions other than change oil. Its subtle. This should be in the maintenance section along with everything else. I’ll have to call tech support again to get this info.
Sixth, there is a fuel value switch on top of the engine behind the utility panel. That’s not mentioned anywhere. It’s gotta be turned on.
Seventh, there is one set of instructions on a card for propane only that talks about operating the choke. Nothing else anywhere references it, not even the diagram in the manual. I’m still confused here… It seems to work automatically. Smh
Aside from all this, it seems to be a fanatic generator. I’ve run mine a few times for a total of an hour or so. I was surprised at how quiet it is compared to others in my neighborhood. Seems to have a fantastic muffler!
All in all, great product and excellent customer service. Friendly, responsive and accurate.
Spark plug advice: NGK BPR6ES has several types: 4008 and 7734 seem most common. The difference is 4008 has a solid terminal, which is what this gen uses. 7734 has a removable nut transmitter. Both will work but if the removable nut vibrates loose, it will stop the generator from running. Considering the vibration power and size of engine, i choose the 4008 so I have complete peace of mind nothing will ever come loose, especially when my lights are out.
Images in this review
Top reviews from other countries
Andres Serrato
La calidad de este generador.
Reviewed in Mexico on October 21, 2023Style: 13,000-Watt GasPattern Name: GeneratorVerified Purchase
Blaine H.
Lasted 60 hours
Reviewed in Canada on June 10, 2022Style: 13,000-Watt Dual FuelPattern Name: GeneratorVerified Purchase
