Top positive review
16 people found this helpful
Great bed, terrible customer service
on March 3, 2015
First of all, I would like to say that I would not buy from DynastyMattress ever again. I just had so much trouble with their service. Unfortunately, Amazon won't let me talk about them in the product review, so this review will focus on the bed itself. You can click on their name to see the latest reviews about them.
To summarize, my review is: great bed, HORRIBLE customer service. And I do mean horrible.
I have to say I was worried about buying a bed at Amazon. I mean, it's so much bigger than anything else I've bought here. But the price was less than half of the best offers I could get in brick-and-mortar stores on President's Day sales, so I thought it was worth the risk. And that is why I'm writing a long review, so you can have more information to make your decision.
I bought this bed on Feb 15th, and only received it on March 2nd. So it took a lot longer than it should. They shipped the mattresses separately from the bed, and I had to carry them upstairs. Attached you can find a picture of what the mattresses boxes look like.
Installation was pretty fast and without any problems. The setup takes 2 power outlets, one for each base, so you need to take that into account. Also, there's a lot of wires under the base, which is something you will have to look at if you have pets that go under the bed. They also left a set of additional parts, in case I want to attach a headboard or footboard.
I'm attaching a picture of what the final setup looks like. The mattresses seems a bit weird because they've been squeezed into a box for several months. After a while, they get into their right shape.
Now to review the bed:
The base looks really good. I did some research before the purchase, and Legget & Platt came as one of the leading brands in this segment. Each base came with a remote, which I was able to use without reading the manual (at least for most functions). It allows several angles of inclination in the head and feet, and the engine is indeed very quiet. In massage mode, you don't actually hear the engine, just the hummmmm of the vibration. It feels good, but keep in mind it's not like those massage chairs, because the massage components are in the base, not in the mattress. But it's very relaxing.
The mattresses feel great. I would say in a scale of softness, they are about 2/3 up, so you do 'sink in' a bit, but it feels really good. Also, when I move at night, I no longer disturb my wife, so it's a big plus. I'm writing this review after the first night, and I have to say I had a great sleep. Plenty of space to move around.
So I am giving this bed 4 stars, because the bed surely is great. However, I would not buy from DynastyMattress again, this whole experience was just too frustrating (and I didn't get my money's worth on this white gloves service).