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Dyson Ball Multifloor Canister Vacuum
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- Designed to clean across all floor types.
- The only turbine head controlled at the handle. No bending down.
- Hygienic bin emptying. Just push the button to release the dirt.
- Whole-machine HEPA filtration traps allergens and bacteria inside the machine.
- Ball™ technology. Steers easily into difficult places.
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From the manufacturer
Dyson Bagless Technology
No bags to replace. No additional costs.
Highest in customer satisfaction with canister vacuums
Dyson achieved the highest score in four study factors: ease of use; features; styling and appearance; and warranty.
Triggerhead floor tool
The only turbine tool with a brush bar controlled at the handle. No bending down required.
Hygienic bin emptying
Just push the button to release the dirt.
Dyson received the highest numerical score among canister vacuums in the J.D. Power 2015 and 2017 Vacuum Satisfaction Studies. 2017 study based on 6,965 total responses from 9 companies measuring the opinions of consumers who purchased a canister vacuum in the previous 12 months surveyed in February-March 2017. Your experiences may vary.
Top customer reviews
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I try to go online to the Dyson website, and when I tried to get into the warranty section I find that it's broken. Okay, no big deal. I wait about a week until I have time to try it again. Website is still broken.
So I try and call in hoping to have my problem resolved. When I finally got someone on the phone (after having to wait through "unusually high call volume") she takes my information and proceeds to tell me that the replacement turbine head will be $75. At first I don't understand, so I ask her if she means she is going to charge me to replace the broken part. She says yes, because the warranty only covers manufacture defects.
She says that the best she can do is have me take it to a repair technician 30 minutes away to take a look at it and see if they would consider it a defect. I point out to her that the only time they are open is when I'm working, so in addition to having to drive 30 minutes out of my way, I also will have to take off work in order to get it there. And then if they don't determine that it broke because of a defect I'll still have to pay for the $75 part! This isn't acceptable.
I point out to her that when I bought the vacuum a friend warned me from buying a plastic vacuum. I laughed it off, quoting the Dyson name and the price ($300), saying, "It's not like it's going to break on me!" Well, I WAS WRONG, obviously. I've never had a vacuum become completely unusable after a cheap plastic ring breaks completely off. It's ridiculous.
The rep I was talking to insists that she can't help me at all. There is no one else that I can speak to, and the only thing she can do is forward my information to someone to call me back within 24 hours. I have no doubt that they will call back when I'm at work, if at all, and my issue won't be resolved.
I would advise everyone to stay away from spending this type of money for something that can so easily break, and the company is unwilling to take care of their customers when their equipment is faulty. Waste of money.
Reusable dirt/dust bin
Retractable power cable
Unwieldy makes it irritating to use
Retractable cable barely works
Lack of decent attachments
This review is only the opinion of the author, and should not be considered advice.