I considered giving this vacuum five stars because it really is a joy to use, but there were a few things that held me back. I addressed some positive's and negative's of each of these points below.
1. Battery:
A. (Negative battery comments) It's incredibly frustrating that Dyson isn't listening to their customers here. We've been asking for removable dual batteries for years now. At this point I'm wondering if there are some design/engineering concerns about wear on the vacuum if they run continuously for too long. Dyson needs to go removable batteries if they truly want these units to replace corded vacuum's.
B. (Positive battery comments) We were able to mostly clean our entire 1,600 square foot house on one battery charge. This all depends on what you're doing. Most people are saying the low setting is worthless, but my wife and I both disagree. On our hardwood floors using the soft roller cleaner head the low setting picks up everything we needed it to. If we got to a stubborn area we would hit it quickly on medium. In our carpeted bedrooms and on our rugs we would use the carpet head and switch between low and medium depending on the area/thickness of carpet. We vacuumed a lot of hardwood, some tile, three carpeted bedrooms, the couch, and still had some battery to spare. I put the brush tool on and went to cleaning baseboards for a while. I finished probably half of our baseboards before the battery died on me. The battery life is all dependent on the settings. YOU DO NOT NEED THE HIGH SETTING FOR EVERYTHING. In fact we barely used the high setting at all, and we were getting everything very clean. We filled up the canister multiple times so I know it was cleaning well. My advice is to use the low setting on hard surfaces, and switch to medium temporarily for a tough spot, instead of using medium as a default. This of course is dependent on how long you need the vacuum for. Medium may be needed for some carpet, but it was overkill for our lower carpeted bedrooms and for our rugs. Also, keep in mind when considering your cleaning time that you should be vacuuming much faster in general not lugging a cord around.
2. Push Button:
As you probably know it's not possible to lock the vacuum on. The button must be pushed and held to run the vacuum. I actually don't mind it like I thought I would, because I feel like it makes me conserve a lot of battery life. The button is a super light push for me, and ergonomically it doesn't bother me. However, my wife has smaller hands and she said it did bother her after a while, and caused some discomfort. I would like to see a button that you can either have unlocked or locked into position. IF THEY WOULD GIVE US DUAL BATTERIES, THEN RUN TIME WOULD BE LESS OF A CONCERN, AND THE NON-LOCKING PUSH BUTTON WOULD NO LONGER BE AS MUCH OF A NECESSITY.
3. Price:
IT'S A FREAKING VACUUM. I'm sorry, but $700 is just absolutely stupid ridiculous. I'm still slightly disappointed in myself for spending that kind of money on it, but dang it really is nice. I love the vacuum, but for this price it should have every tiny issue alleviated. If Dyson does not go dual battery I will refuse to ever buy one of their products again. I went for it this time because it just seems to perform so much better than the Shark, but if they continue to disregard their customers concerns, then I will leave based on principle. You are not Apple, so stop trying to be Apple. Listen to your customers.
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There is a newer model of this item:
Dyson V11 Torque Drive Cordless Vacuum Cleaner, Blue
$595.00 ($37.19 / Ounce)
(11,549)
Only 5 left in stock - order soon.
$595.00 ($37.19 / Ounce)
(11,549)
Only 5 left in stock - order soon.
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From the manufacturer
Reaches every nook and cranny.
Dyson Cyclone V10 Motorhead Features & Benefits
Deep cleans carpets.
Powerful suction and a direct drive cleaner head digs deep into carpet removing ground-in dirt.
Transforms to a handheld.
Quickly and easily transforms to a handheld for cleaning on the stairs, in the car and on the sofa.
Perfectly balanced.
Lightweight and balanced for floor to ceiling cleaning. Cleans up top, down low and in-between.
Reaches low under furniture.
Low profile cleaner heads and slim design make it easy to clean low and awkward spaces.
Convenient docking station.
Three power modes.
Suction power is controlled across three settings - suction mode 1, suction mode 2, and max suction mode.
Extra tools.
For whole home and car cleaning.
Up to 60 minutes runtime.
Up to 60 minutes of fade-free suction power, with a non-powered tool.
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Love that it's LIGHT & CORDLESS! Recharge like a cellphone!
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Heard it's great, wouldn't know, got the wrong item in the right box
Reviewed in the United States on September 10, 2018
4 stars for what I know of the product. Zero for Amazon this time.So this is a fun story. Heard this is a great vacuum and ordered it in time to clean house for our party Wednesday night. I absolutely love the Amazon Warehouse deals as I never mind buying open box, refurbs, or used, and love the deals. Well, I grabbed a warehouse deal this time and was really excited for my vacuum to arrive today. That excitement of meeting the delivery man at the door quickly turned into silent rage upon actually opening the box.I think I need to also preface this by saying that the item description said "Used - Very Good. Accessories may have cosmetic damage. Item will come in original box." Well -- at least I did get the original box. Upon opening I noticed that the actual vac looked -- a bit too familiar. The new V10 was redesigned with an elongated bin. I was staring at something that looked a lot like all the older models they've put out. Took it out, looked at the front of the box, and raged. Yeah -- I was holding the pink and purple vacuum from an older model. I later looked it up and found it was a V8.What makes this even more infuriating is that, as I had closed the box to look at the picture, I saw this the big orange "INSPECTED" sticker staring me in the face. I wanted to say that that was believable if the person was blind, but no, it's not, because they don't even have the same shape, nevermind color. It's incredibly evident that not only was this return not even actually inspected to be sure it actually functions, THEY DIDN'T EVEN OPEN THE BOX.I got on the phone with AMZ right away as I needed something for our party Wednesday and wanted to process an exchange immediately. I usually have a pretty good experience with AMZ customer service, but it seemed to have gone downhill with their massive growth the past few years (along with other departments, apparently). Not only did I have to explain the situation at least FIVE times, she said that there was no way I could process an actual exchange. I'm talking to AMZ, one of the biggest companies in the world, and can't even do a simple exchange. My only options were buy another one now if I wanted to get it in time (and, as you can calculate, that's over $1,000 out of my bank account....for a damn vacuum) or get the refund processed to a giftcard when the UPS guy scanned it tomorrow (and no, no offer of free 1 day shipping if I did that. Also, yes, I've had AMZ Prime for 7 years). Ummm....ok, thanks a lot. She said she could process the pickup and a few times I mentioned that if that was my only option I could just do that myself online (I wanted to do it myself so I could properly document the situation.) At the end of the call she said ok she was going to process the pickup. I again said I wanted to do it myself to leave proper notes and (you guessed it) she stumbled over her words and said she already did it. Ummm....ok then. She mentioned no worries, it was in her notes (I NEVER trust this anymore), mentioned something about her manager, and advised I should write a review to document what I had to say. I said "well, they don't usually leave reviews up that don't review the actual product," so let's see if any of you get to actually read this. =)What gets me the most is I was offered absolutely nothing for my inconvenience of having to have an extra $500 pulled from my account, spend a ton of time on the phone with them, repackage this massive thing, make sure I'm home for the pickup from UPS, and then write a review so I don't get blamed if the inspector processing my return actually DOES do his/her job and notices this is the wrong damn item. Literally nothing. Not free 1-day shipping, a giftcard, nothing. Especially considering this particular issue wasn't the product itself but an issue actually caused by someone at Amazon not doing their job whatsoever.Upon getting off the phone I went to pack it back up and take pics for this review. It was then that I noticed the completely wrong item wasn't the only thing wrong with this. I went onto Dyson to see what was supposed to come with this and realized that some pieces were missing. The soft roller cleaner head and charger are missing as well. I mean, COME ON. Not only did you not inspect it to make sure it was actually functioning appropriately -- you didn't even open the box. Seriously -- you guys at AMZ have got to do better.I can't wait to see what issue I run into when the inspector processes my return. I SO look forward to calling in yet again....
Reviewed in the United States on September 10, 2018
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