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Dyson Pure Hot + Cool Air Purifier, Heater + Fan - HEPA Air Filter, Space Heater and Certified Asthma + Allergy Friendly, WiFi-Enabled – HP04
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|Item Weight||3.15 Pounds|
About this item
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- Multi functionality; HEPA Air Purifier. Space heater, + fan; In one; Backward airflow mode purifies without cooling or heating you
- Dyson technology helps create a cleaner, healthier home - Our vacuums and purifiers are scientifically proven to capture particles as small as allergens and bacteria.
- SENSES: Automatically senses air pollution events, initiates purification, & reports air quality levels on LCD display, including ultrafine particles (PM 2.5), allergens (PM10), volatile organic compounds (VOCs) & nitrogen dioxide (NO2)
- Captures: The sealed HEPA filter captures 99.97 percent of allergens as small as 0.3 microns makes this an ideal air purifier for allergies, pets, dust, smoke, pollen and mold spores
- Projects: Projects purified air throughout the whole room; Air Multiplier technology delivers over 77 gallons per second of smooth, yet powerful airflow; Up to 350 degree of oscillation directs airflow where you need it to help make the air cleaner
- Heats: The HP04 purifying space heater can be used for long range personal heating or fast, even room heating; Heats with thermostatic control in the winter to bring the room up to the right temperature
- Connected: Wi-Fi connected home air purifier and heater; See real time reports, remotely control your machine and create schedules around your day using the Dyson Link app
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What's in the box
From the manufacturer
Automatically purifies and heats a whole room.²
Automatically detects airborne particles and gases, then diagnoses and reports them in real time.
Activated carbon filters remove gases. Sealed HEPA filters capture 99.97% of ultrafine particles such as allergens and pollutants.⁵
Only Dyson purifying fans and heaters have Air Multiplier technology and 350° oscillation, to project air around the whole room.²
Heats and cools you.
Heats in winter, cools you in summer. Purifies all year round.
Senses particles and gases, then reports them in real time
With three intelligent sensors, the Dyson purifying heater-fan automatically detects airborne particles and gases.
Captures pollutants and allergens you can't see
The machine uses two separate filters. They work together to capture ultrafine particles and gases from the air your breathe - including PM2.5, PM10, VOC, NO2.⁵
Projects purified air to every corner of the room
The machine projects over 77 gallons of smooth, purified air per second. With 350° oscillation, it mixes and circulates the air to heat or cool you - anywhere in the room.²
²Tested to Dyson internal test method TM-003711 in a 290 sq.ft room and DTM801
⁵Tested for filtration efficiency at 0.1 microns (EN1822)
⁶Requires device to run app, Wi-Fi or mobile data, Bluetooth 4.0 support,and iOS version 10 or Android version 5 (or above). Std data and messaging rates may apply
Compare Dyson Air Purifiers
The Dyson Pure Hot + Cool is the only purifying heater + fan to clean a whole room properly. andnbsp; We design our purifying heater + fans to go beyond test chamber conditions and focus on real home conditions andndash; this is more than just having an efficient filter1. andnbsp; Dyson engineers and research concluded that to clean an entire room properly, you need to sense pollution events automatically; capture ultrafine pollutants; and project cleaner air around the room using Air Multiplier technology. Only the Dyson purifying heater + fan is designed and tested to do all of this.2 andnbsp; Features: MULTI-FUNCTIONALITY: Space Heater. HEPA Air Purifier. And Fan to help disperse the purified air throughout an area. In one. Backward airflow mode purifies without cooling or heating you. SENSES: Automatically senses air pollution events, initiates purification, andamp; reports air quality levels on LCD display, including ultrafine particles like dust (PM 2.5), allergens like pollen and mold (PM10), household odors and volatile organic compounds (VOCs) andamp; by-products from car exhaust like Nitrogen Dioxide (NO2). CAPTURES: The sealed HEPA filter captures 99.97% of allergens as small as 0.3 microns making this an ideal air purifier for allergies, pets, dust, smoke, pollen and mold spores. Activated carbon filter removes pollutants and household odors. 60x more HEPA media and 3x as much activated carbon than previous model. PROJECTS: Projects purified air throughout the whole room. Air Multiplierandtrade; technology delivers over 77 gallons per second of smooth, yet powerful airflow. Up to 350anddeg; of oscillation directs airflow where you need it to help make the air cleaner. HEATS: The Dyson Pure Hot + Cool is an electric heater that can be used for long-range personal heating in Jet Focus mode or fast, even room heating in diffused mode. Heats with thermostatic control - monitoring the temperature in the room and adjusting in the winter to bring heat the room to the right temperature CONNECTED: Wi-Fi connected home air purifier and ceramic heater. See real time reports, remotely control your machine and create schedules around your day using the Dyson Link app. ALEXA ENABLED: Voice control using Amazon Alexa to turn on/off, turn on auto-mode, and update you on the indoor air quality. ASTHMA AND ALLERGY FRIENDLY: Certified asthma and allergy friendly by the Asthma and Allergy Foundation of America. 90% of allergy sufferers surveyed would recommend a Dyson Purifier.3 SLEEP:andnbsp;Over 70% of people surveyed felt better rested from using a Dyson Purifier.4 NIGHT-TIME MODE: Night-time mode monitors and purifies using quiet settings, with a dimmed display. LOW MAINTENANCE FILTERS: App notifies when itandrsquo;s time to change the easily changeable filters. The filter life is 1 year if used 12 hours a day on Auto mode. QUIET OPERATING: Awarded QuietMark certification for noise reduction among purifiers. SPEED SETTINGS: 1-10 andnbsp; andnbsp; Warranty After registering your free 2 year warranty, your Dyson machine will be covered for parts and labor (excluding filters) for 2 years from the date of purchase, subject to the terms of the warranty. If you have any questions about your Dyson machine, call the Dyson Helpline with your serial number and details of where and when you bought the machine. Most questions can be solved over the phone by one of our trained Dyson Helpline staff. andnbsp; 1The AHAM AC1-2015 standard sets out how air cleaner manufacturers can define their performance by andldquo;the relative reduction of particulate matter suspended in the air in a specified test chamberandrdquo; andndash; this means their performance is based on cleaning efficiency rates only. 2Tested to Dyson internal test method TM-003711 in a 290 sq. ft room and DTM801. 3Based on a 2017 Dyson survey of self-reported allergy sufferers after use. 4Based on a 2017 Dyson Sleep Study Survey after use.
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Reviewed in the United States on January 21, 2020
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I then proceeded to email Dyson to begin the exchange process. When I first reached out, I received an automated response letting me know they had received my email - this email with addressed to a name that was not mine which I found strange. When I heard back from Support the respondent told me the warranty was not registered to me nor my email but to another, and I needed to send in my receipt of purchase to verify my ownership, a bit confused, I sent in the requested information. I am not sure how the first support person missed this unless they registered my product to someone else, but I have an email verifying my warranty following the original conversation… Following this I received a second email from Dyson verifying my warranty. (support person #2)
After detailing my issue, Dyson sent me an email saying
“We are happy to inform you that we have updated the warranty details as per the POP provided.
Based up on findings, your issue can be resolved by repair.
Upon review, we see that there is a Dyson Service Center near your zip code at: XXXX”
Looks like my machine is covered - great! But again, I don’t want to make that trip, so I asked about the shipping option. (support person #3)
Support person #4 responded, “We would value the opportunity to assist however, we need a little more information to proceed.
Please reply to this e-mail and confirm your Serial Number along with the date and place of purchase. Please attach a copy of your receipt if available. “ I literally had JUST sent in my receipt details previously..
I reiterated my issue and request to ship in the fan for repair.
Support person #5 responded letting me know the fan was currently out of stock, so an exchange wasn’t possible at the time, and expected in 2-3 weeks. They offered to set up an alert to ship it to me once it was available - great, sounds good to me but I asked if I had to ship mine back in as exchange, I guess this was a mistake asking..
Support person #6 replied - it is an exchange program, Dyson will send a prepaid label via email and I can drop it off at UPS to reshipped, there is also a pack and ship option to drop the fan off and UPS can box it up if I am missing a box. I have neither a box nor a printer so I opted for this option…
I’d like to mention at this point it is mid-December when my original chat with in August - each email from Dyson is a different person, and it seems none of them read the email chain and start from scratch every time…
Support person #7 - “we’re sorry to hear about your malfunctioning fan. Please note as we can see your machine warranty is going to expire in next 6 months. As per Dyson policy, if the warranty is going to expire in upcoming 6 months then we will arrange Refurbished machine in an exchange. Please note, the new refurbished machine will adopt the current warranty, which is valid through 01/19/2022.” Looks like I am getting a refurbished fan when I made my original request in August and it is now January 5th so by the time I get a REFURBISHED fan, it won’t be under warranty!
At this point I am a little miffed, not only is it taking months to resolve, but now I am getting a refurbished fan when no one had said this before. I send an email in response saying all this and a screen shot of a new error to let them know I am now having more issues and I’d like to send it in ASAP. At this point my machine no longer works.
Support person #8 - “Have you tried fixing the error by unplugging it?” ARE YOU KIDDING. I didn’t realize I was on IT Crowd. Yes I have unplugged it - also I am trying to send it in! please just give me the information which I have been asking for FOR FIVE MONTHS.
January 10 - “ Congratulations your warranty is now active on dyson” - Third warranty email from dyson…..
Support person #9 “This issue here is not regarding the machine being 6 months outside of the warranty (aside- i’d like to mention I am STILL within warranty, not 6 months outside). This machine is not covered by a warranty. The unit was purchased on Amazon but the seller was not authorized to sell Dyson products. We do apologize for any inconvenience but units purchased by unauthorized retailers are not maintained by Dyson’s strict rules and regulations for handling our products, so we cannot contest to what happened to the unit prior to it arriving to your home. You can reach out to the seller to see if they offer some sort of warranty but this unit would not be covered by Dyson.” How did I go from “congrats your covered by warranty” to not????
So Dyson bricked my machine, I received my final correspondence from Dyson telling me they can’t honor my warranty because I purchased my fan through an unauthorized third party vendor, which I thought was odd because I made sure to come to the Dyson store to purchase the fan (you never know with Amazon) and the not a single other support person I had dealt with over the course of five months had mentioned this.
So I looked up my order once again on amazon and clicked “review product” you can imagine my amusement and confusion when I was directed to this site HOSTED BY DYSON to leave a review.
So not only am I left with a very expensive doorstop, I am left with a few questions.
I am not really sure how I purchased an unauthorized third part vendor’s fan directly from this product hosted by Dyson, if I did at all.
Why did Dyson support register my warranty three times?
How did I go from being covered by warrant to not?
It appears to me that something nefarious is going on with Dyson support. The product is in high demand due to covid so they are no longer honoring warranties from customers who predate the pandemic. from my side, based off multiple warranty emails, it looks to me like my warranty was traded around, hacked, or sold and that’s why I needed to be reregistered so many times, but who know. Either way I am incredible disappointed that over the course of five months support led me on a wild goose chase to only brick my machine.
I do not recommend this product or any Dyson product after this experience. I do not understand how a company with such expensive products can have such an incompetent support department. Get a molekule or another more affordable air purifier because when this one inevitably fails and Dyson refuses to fix it - you’ll find yourself buying a different one anyway.
At least the fan doesn’t make anywise anymore!!
I am happy to provide a full transcript of email correspondence to verify my experience should support here desire.
This is a really good air purifier. Beyond the data it shows in the app, I can tell you that I put the HP04 in my bedroom and when I went to bed, I noticed I could breathe freely without a stuffy nose. This remained true even when facing away from the purifier. I have slept all through the night since I started using this device.
Since the weather is already quite warm, I haven't used the HP04's heater other than for testing. And I was forced to test the heater because it comes enabled by default the first time you power on the device after the unboxing. But the heater seems to work well enough for my bedroom, and once you switch from Heating to Cooling, the device remembers the change the next time you turn it on.
This is a very unremarkable fan. Dyson fans have never been amazingly good, and the HP04 is yet another average fan that can complement your air conditioner, but will not give you enough airflow to find comfort if you don't have A/C. The HP04's fan won't blow you away. (I love puns.) At its highest speed, the fan makes a noticeable high-pitched whistle, but there are 10 speeds and the other nine don't produce any whistle.
The display is nice but it is too small and cramped so I just set it to show the room temperature, and use the app for all the air quality data. The display doesn't get too bright at night, so I haven't needed to use the Night Mode at all. But there is a night mode if you want the display even dimmer; just be aware it limits the fan speeds too to keep things quiet.
The remote control unit has a nice shape for your hand, and the button layout is easy to learn. Just remember to put it on top of the air loop when not using the device, as the remote is small enough to become lost easily. The battery is not in the most accessible location out there, but it is replaceable, and hopefully it lasts a long time so replacing it doesn't happen too often.
The app is really nice. It gives plenty of information. You can compare the air quality of the outside world with the air quality of the room where you put the purifier, which will help you decide if you need to crank the purifier into a higher speed, or if it makes sense to open the room windows. You can control the HP04 from the app, except for the heating functionality which the app doesn't control in order to meet regulatory requirements.
Dyson products are typically regarded as pricey, and the HP04 is no exception. That said, even with its shortcomings, there is enough technology and effort put into this thing that I think the price is warranted.
Purification, Heating and Cooling: Pick Two
At any given moment, you're forced to pick two out of the three features. Obviously you won't be able to pick all three since heating and cooling are mutually exclusive. The problem is that you don't have the option to use fan or heat with the purifier off. Why would you do such a thing? For example: It's summer and you want to use the HP04 as a cooling fan. You're forced to use the purifier too, and the purifier takes priority. You cannot use just the fan, and to add insult to injury, you'll have to run the purifier in Manual mode which wastes the filter's life running when the air quality is already good. If you run the purifier in Auto mode, it will shut off -- fan and all -- when the air quality is good, so no cooling for you.
That said, as a purifier, I liked the HP04 so much that I'm buying a TP04 (the model without heating) for my living room. I would recommend the HP04 to anyone in need of a good air purifier with a couple of secondary features (heating and cooling) thrown in as extras.
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Once I managed to send the device to them for repair, it was surprisingly quick. In a day after the device has been repaired, it was dispatched back. I have received the device (a hot+cool purifier fan) back, giving the same annoying high pitched noise (no improvement at all after repairing), and not only that, but the sensors are broken now after the repair showing constantly the worst air quality on the device's scale (before the repair it was always near zero (best)).