Edit- 8/22/19 - have been seeing some issues with the map getting overlaid for some odd reason the app says just need to return it to the charger but still unfortunate that it gets lost sometimes. Hopefully a firmware update fixes it. Will verify when I am home. Reduced a star for this annoyance.
Tested the mopping functionality last night and that was actually impressive didn’t have high hopes but it left visibly cleaner floors. Next up will test multi floor capabilities.
Edit 8-23-19 - 3 days worth of map mess ups causing me to debate this unit a bit more. I want to like it so bad with all the technical specs. More power battery cleaning ability but if it gets stuck every day it’s scheduled to run that is a bit too much to live with. Have a ticket opened with Ecovacs but no solution offered yet. The workarounds they provided are just short term. Reduced another star and debating if I want to keep it.
Evening update - tested just a single room test it got lost again. I moved the base and reset it as suggested. For 800 dollars I don’t think the software is up to par with other brands. Such a disappointment as I had high hopes after the first day and other online reviews I was seeing. Specs to specs it tops anything out there but it seems execution and mapping is what is going to be it’s downfall. Unfortunately don’t want to wait for an update and risk not being able to return it. So it’s going back. Ecovacs - more than willing to test a new update for you but unfortunately won’t have a unit anymore to test with. Minus one star. Great hardware. Poor implementation in my opinion. Just not ready for general release.
Last edit- customer service responded right away yesterday but hasn’t said a thing since the straightforward trouble shooting steps. Unfortunate for a new product to try and keep a customer you would think you would be very responsive to get it resolved and keep the 800 dollars you made off me. I think this thing has such potential just seems to be a poor implementation for real world use.
Customer support- I opened a ticket for the mapping issue and stopped receiving responses after the initial ticket. I also opened a ticket after returning the vacuum to delete my account and the same thing has happened. Haven’t heard back. With so many other options and companies I might stay away from this one despite some of the reviews posted.
Sincerely - An it professional and nerd.