Echo Connect – requires compatible Alexa-enabled device and home phone service
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- Connect your home phone to your compatible Alexa-enabled device to call any phone number, using just your voice.
- Echo Connect uses your existing home phone service (analog landline or VoIP) to make and receive calls (carrier charges may apply). You can control if Alexa dials a ‘1’ for local calls or not.
- Plug Echo Connect into your home phone jack, complete setup with the Alexa App or on alexa.amazon.com, and you’re ready to make and receive calls.
- Sync all your contacts from a smartphone or tablet. Don’t have an existing address book or mobile device? Use alexa.amazon.com to quickly add the contacts you need from any internet-connected PC or Mac.
- Call contacts and voice dial numbers hands-free. And navigate automated phone systems with your voice.
- Echo Connect will work with your compatible Alexa-enabled devices.
We want you to know
We will send you an email with the most up to date set up instructions. US numbers are automatically dialed with a 1 plus the area code and carrier charges may apply as a result, this setting can be changed in the Alexa App. ISDN landlines are not supported.
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What is Echo Connect?
Echo Connect works with these Alexa-enabled devices
Simple to Set Up & Use
Getting started is easy—just plug in Echo Connect and launch your Alexa App from a compatible smartphone (iOS or Android) or go to alexa.amazon.com.
5.1” x 3.5” x 1.2” (130 mm x 90 mm x 29.5 mm)
4.5 oz. (126.9 grams) Actual size and weight may vary by manufacturing process
The Alexa App for Echo Connect is compatible with iOS (9.0 or higher) and Android (5.0 or higher).
Dual-band Wi-Fi supports 802.11 a/b/g/n/ac (2.4 and 5 GHz) networks. Does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks.
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I just finished setup and testing of the Connect, and at no time did I activate "Alexa Calling and Messaging". I didn't provide a phone number other than my landline phone number. First I tried to setup the device on my PC by navigating to https://alexa.amazon.com with a browser, and this would have worked if my PC had a Wi-Fi adapter, but it doesn't. Next I used my WiFi only tablet and the Alexa app and everything went flawlessly, except for a couple minutes of 3 flashing lights (all but power). I assume this was a firmware update or something. I just waited and eventually all the light lit up solid. I also noticed the lights on my phone that indicate a line in use blinked momentarily.
So to sum it up you need a WiFi equipped device with an Android app, an iOS app, or a web browser (so you can use Windows, Mac, Linux, etc). You do not need a mobile phone number. You can ignore directions to activate Alexa calling and messaging to sync your contacts if you want to and just go to alexa.amazon.com to setup your contacts manually, or you can just not use contacts and dial by number.
I'll update the review when I have more information about performance and call quality.
The device does what it says, and very well. I got it mostly to add safety for my disabled family member, but it has been useful, and amusing, well beyond that. Turning an Echo Dot into a hands-free intercom and caregiver monitor has been worth every penny. The following exchange was worth the cost:
Alexa, drop in on So-and-so......(connection made)....Hey, dude, I have a migraine. Please take care of the dogs?
Whoa, that sucks. Of course I will. Can I get you anything?
Thanks, yeah. Two ibuprofen and strong black coffee.
Comin' up. Let me put on the kettle and release the hounds.
So-and-so, you are an angel.....Alexa, drop out....(intercom off).
My wife is permanently disabled and spends much time in bed. Her trusty Echo Dot is right on her pillow and she has used it regularly to call out to my cell phone and to talk with her friends. The calls are reliable and go through the built in service on the Echo.
After adding the Echo Connect, the outgoing calls go through our home system and, therefore, show our home residence number on the caller ID's of recipients. She can now answer calls to our home phone simply by telling Alexa to answer the incoming call and the call quality is perfect.
If you want the ease of use and power of Alexa on your Echo devices to integrate easily with your home phone system, the Echo Connect is for you!
First, I believe Echo Connect was designed and supported by people who have no idea how a landline works in the US. Second, I believe the product manager has never used a home phone. The way this product supposedly (I never got this to work) looks up contacts in a list to announce INCOMING callers smells like a cell phone. That’s just not the way our home phones work.
My Echo Connect is connected to an Obihai Obi200 with Google Voice providing free in/out-bound calling and Callcentric providing low cost Caller ID name/number (CNAM) and E911 services. This setup has performed beautifully since May, 2016. I selected the option for Echo Connect to use my home phone service and home phone number as Caller ID during setup. I verified Echo Connect is using my home phone service and number to make OUTBOUND calls.
I have a first generation Echo, 4 second generation Echo Dots, and an Echo Spot. I purchased Echo Connect primarily to announce INCOMING callers rather than having to chase down a handset to look at the Caller ID. I thought, given I have working Caller ID on my home phone; Alexa would simply announce INCOMING callers from the provided Caller ID. Nope! Furthermore, Alexa won’t even announce callers from my mobile phone contact list Amazon got during setup. Alexa merely chimes incessantly “incoming call, incoming call, incoming call…” Echo Spot displays “Incoming Call”. Come on Amazon, even my 10 year old Uniden handsets correctly display Caller ID name/number (CNAM) for INCOMING calls. Alexa makes OUTBOUND calls from my cell phone contact list (correctly identified on my Echo Spot) so why can’t Alexa at least identify INCOMING callers that were uploaded from my cell phone contacts?
Between 5 or 6 Uniden handsets ringing and 6 Echo devices barking out “incoming call, incoming call, incoming call…” Echo Connect creates quite a stir when the home phone rings. My family presently sees Echo Connect as a nuisance and wants it disconnected ASAP. What I would like is for Alexa to announce ONLY when she recognizes the caller from a contact list that I can input/edit on my Amazon Fire tablet or PC. Ideally, I would hear nothing for unrecognized calls.
This is an Amazon device. I full well expected Amazon to have fully integrated Echo Connect with their ecosystem like Xfinity & Google, for example. I expected incoming Caller ID to be visually displayed on other Amazon products like my Amazon Echo Spot, three Amazon Fire tablets, and three Amazon Fire TVs. I expected Alexa to be able to look up and dial businesses. Nope! Neither.
The Echo Connect video states I can make calls to anyone (businesses, mobile devices and more) using my voice. I thought this worked like the Google Assistant on my cell phone so I asked Alexa to call a local steakhouse. Alexa was able to provide the address and phone number but when I asked her to dial the “Texas Roadhouse”, Alexa stated “I couldn’t find that device or contact name”. I do not want to read in numbers Alexa already has or to first enter every business I might occasionally dial into my cell phone contact list.
- Echo Connect uses a standard micro-USB power connection.
- Very easy to set-up (knowing that it was going to go offline for about 5 minutes to update firmware)
- Seems to recognize my cell phone contacts for OUTBOUND calls even with “+1” (I travel internationally) prefix. This may be my problem for Echo Connect recognizing INCOMING calls?
- No Ethernet connection.
- Echo Connect is huge. It’s 50% larger than an Echo Dot! and 4x to 5x as large as a 4-tuner HDHomeRun device. What’s in this thing?
- Echo Connect is a home phone product but requires an activated cell phone to set up.
- There is no way to edit uploaded cell phone contact list. Some business contacts I would never want to call from my home number cause confusion. One has the same first name as I and Alexa calls (butt dials?) him a lot.
- Other than putting them into my cell phone contacts, there is no way to add contacts other members of my household might want to make or receive calls from.
- I should be able to but cannot set-up/edit contacts on any Alexa app or PC.
- No Caller ID announced from working home phone Caller ID name/number (CNAM).
- No Caller ID announced from even my uploaded cell phone contact list Amazon uploaded during setup.
- There’s an unreasonable time delay between picking up a call on a handset and when Alexa quits barking out “incoming call, incoming call, incoming call…”
- Often my answering machine gets the incoming call before I can convince Alexa to answer.
- There is no way to adjust the outgoing call volume so the person on the other end can hear me.
- Echo Connect is not integrated with the rest of the Amazon ecosystem. Echo Connect does not display contact/Caller ID on other Amazon devices.