| Brand | EcoSmart |
|---|---|
| Product Dimensions | 17"W x 17"H |
| Special Feature | LED Display |
| Color | White |
| Wattage | 27 KW |
| Voltage | 240 Volts |
| Maximum Flow Rate | 6.6 Gallons Per Minute |
| Maximum Temperature | 120 Degrees Fahrenheit |
| Heat Output | 27 Kilowatts |
| Style | ECO 27 |
| Maximum Pressure | 150 Pound per Square Inch |
| Mounting Type | Wall |
| Is Electric | Yes |
| Manufacturer | Ecosmart |
| UPC | 762148098454 854920002091 758710429610 |
| Global Trade Identification Number | 00854920002091 |
| Part Number | ECO27 |
| Item Weight | 10.98 pounds |
| Country of Origin | China |
| Item model number | ECO 27 |
| Is Discontinued By Manufacturer | No |
| Size | 17 x 17 x 3.5 |
| Pattern | Water Heater |
| Shape | Rectangle |
| Item Package Quantity | 1 |
| Special Features | LED Display |
| Included Components | electric tankless water heater |
| Batteries Included? | No |
| Batteries Required? | No |
| Warranty Description | Limited Lifetime Warranty on electronics, exchanger and element. Warranty only covers cost of heater; does not cover labor or any incidental damages. Proper and timely registration is required, or warranty is void. |
EcoSmart ECO 27 Tankless Water Heater, Electric, 27-kW - Quantity 1, 17 x 17 x 3.5
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Shipping & Fee Details
| Price | $419.99 | |
| AmazonGlobal Shipping | $43.76 | |
| Estimated Import Fees Deposit | $294.41 | |
| | ||
| Total | $758.16 | |
Purchase options and add-ons
| Brand | EcoSmart |
| Product Dimensions | 17"W x 17"H |
| Special Feature | LED Display |
| Color | White |
| Wattage | 27 KW |
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About this item
- Endless on-Demand Hot Water; Consistent hot water when you need it that never runs out; Continuously monitored water temperature and controlled flow rates ensure efficiency and consistent performance within 1 degree of selected temperature
- Save Space; EcoSmart tankless electric water heaters are 90% smaller than traditional tank heaters; may be installed on wall or at point of use; Dimensions 17 x 17 x 3.75 inches
- Save Energy; EcoSmart tankless electric water heaters are 99% thermal energy efficient; Only heats water when called unlike a tank heater that maintains water temperature even when not being used. Save up to 50% in water heating costs according to the Department of Energy
- EcoSmart ECO 27 Sizing; Refer to the sizing map. Requires 3x40 AMP Double Pole Breaker, 27-kilowatt tankless electric water heater ideal for providing hot water for whole home applications; provides between 2.7 and 6.5 gallons-per-minute depending on the inlet water temperature; refer to the sizing guide to select the proper solution
- Warranty and Certifications; Limited Lifetime Warranty on electronics, exchanger and element; UL-499 certified; ETL Listed
- Required Breaker Quantity: Three 40 Amp Double Pole
- Recommended Electrical Panel: 200 Amps
- NEVER run out of hot water with an ECOSMART tankless water heater.
- Save up to 12 cubic feet of storage space.
- Digital temperature control in 1-degree increments gives users complete control of hot water
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Sustainability features
This product has sustainability features recognized by trusted certifications.Water efficiencyConserves water compared to similar products.As certified by
WaterSense
WaterSense is a voluntary partnership program sponsored by the US Environmental Protection Agency (EPA). The WaterSense label identifies products, homes, and programs that meet the EPA's criteria for water-efficiency and performance. WaterSense-labeled products and services are certified to use at least 20 percent less water, save energy, and perform as well as or better than conventional products on the market. Check out the WaterSense website to learn more about this program. WaterSense partners with manufacturers, retailers and distributors, homebuilders, irrigation professionals, and utilities to bring WaterSense to your community.
Sustainability features for this product
Sustainability features
This product has sustainability features recognized by trusted certifications.Water efficiencyConserves water compared to similar products.As certified by
WaterSense
WaterSense is a voluntary partnership program sponsored by the US Environmental Protection Agency (EPA). The WaterSense label identifies products, homes, and programs that meet the EPA's criteria for water-efficiency and performance. WaterSense-labeled products and services are certified to use at least 20 percent less water, save energy, and perform as well as or better than conventional products on the market. Check out the WaterSense website to learn more about this program. WaterSense partners with manufacturers, retailers and distributors, homebuilders, irrigation professionals, and utilities to bring WaterSense to your community.
Sustainability features for this product
Sustainability features
This product has sustainability features recognized by trusted certifications.Water efficiencyConserves water compared to similar products.As certified by
WaterSense
WaterSense is a voluntary partnership program sponsored by the US Environmental Protection Agency (EPA). The WaterSense label identifies products, homes, and programs that meet the EPA's criteria for water-efficiency and performance. WaterSense-labeled products and services are certified to use at least 20 percent less water, save energy, and perform as well as or better than conventional products on the market. Check out the WaterSense website to learn more about this program. WaterSense partners with manufacturers, retailers and distributors, homebuilders, irrigation professionals, and utilities to bring WaterSense to your community.
Sustainability features for this product
Sustainability features
This product has sustainability features recognized by trusted certifications.Water efficiencyConserves water compared to similar products.As certified by
WaterSense
WaterSense is a voluntary partnership program sponsored by the US Environmental Protection Agency (EPA). The WaterSense label identifies products, homes, and programs that meet the EPA's criteria for water-efficiency and performance. WaterSense-labeled products and services are certified to use at least 20 percent less water, save energy, and perform as well as or better than conventional products on the market. Check out the WaterSense website to learn more about this program. WaterSense partners with manufacturers, retailers and distributors, homebuilders, irrigation professionals, and utilities to bring WaterSense to your community.
Sustainability features for this product
Sustainability features
This product has sustainability features recognized by trusted certifications.Water efficiencyConserves water compared to similar products.As certified by
WaterSense
WaterSense is a voluntary partnership program sponsored by the US Environmental Protection Agency (EPA). The WaterSense label identifies products, homes, and programs that meet the EPA's criteria for water-efficiency and performance. WaterSense-labeled products and services are certified to use at least 20 percent less water, save energy, and perform as well as or better than conventional products on the market. Check out the WaterSense website to learn more about this program. WaterSense partners with manufacturers, retailers and distributors, homebuilders, irrigation professionals, and utilities to bring WaterSense to your community.
Sustainability features for this product
Sustainability features
This product has sustainability features recognized by trusted certifications.Safer chemicalsMade with chemicals safer for human health and the environment.As certified by
Global Recycled Standard
Products certified to the Global Recycled Standard (GRS) contain recycled content that has been independently verified at each stage of the supply chain, from the source to the final product. In addition, social, environmental, and chemical criteria related to processing are required. The purchase of Global Recycled Standard (GRS) certified products demonstrates demand for recycled content and best processing practices in the supply chain.Certification Bodybio.inspecta AGCertification NumberTE-00113915Recycled materialsContains at least 50% recycled material.As certified by
Global Recycled Standard
Products certified to the Global Recycled Standard (GRS) contain recycled content that has been independently verified at each stage of the supply chain, from the source to the final product. In addition, social, environmental, and chemical criteria related to processing are required. The purchase of Global Recycled Standard (GRS) certified products demonstrates demand for recycled content and best processing practices in the supply chain.Certification Bodybio.inspecta AGCertification NumberTE-00113915Worker well-beingManufactured on farms or in facilities that protect the rights and/or health of workers.As certified by
Global Recycled Standard
Products certified to the Global Recycled Standard (GRS) contain recycled content that has been independently verified at each stage of the supply chain, from the source to the final product. In addition, social, environmental, and chemical criteria related to processing are required. The purchase of Global Recycled Standard (GRS) certified products demonstrates demand for recycled content and best processing practices in the supply chain.Certification Bodybio.inspecta AGCertification NumberTE-00113915
From the manufacturer
Every EcoSmart tankless electric water heater delivers endless hot water, while at the same time saving space, time, money, and allowing you to reduce your overall energy and water use. EcoSmart’spatented, self-modulating, tankless water heating technology can be used worldwide in a variety of applications from homes of any size, business environments such as offices or restaurants, or even recreational vehicles. Each tankless electric water heater is easy to install, dependable, and supported by a knowledgeable customer support team.
Endless Hot Water
When sized correctly your tankless electric water heater will provide you with endless on-demand hot water. It heats water as it passes thru the unit, instead of storing hot water like a traditional tank water heater that can run out of heated water.
Save Energy
EcoSmart features advanced self-modulating technology, only using the amount of energy needed to heat water when you need it.
Save Time
Point-of-use installation and on-demand heating cuts down on waiting for hot water.
Save Space
Traditional tank heaters take up a lot of space, but EcoSmart'ssleek, wall-mounted design frees up floor space for more storage and is 90% smaller than a tank.
ECO 27
EcoSmart ECO 27 is a 27-kilowatt tankless electric water heater ideal for providing hot water for larger homes in warm climates and small whole home applications with colder inlet water temperatures. It can provide between 2.7 and 6.5 gallons-per-minute depending on the inlet water temperature. To select the best solution for your hot water needs, please refer to the sizing guide. With EcoSmart you will be happier knowing the warm water you expect is available endlessly, consistently, and on-demand, allowing you to reduce your water and energy waste. Now that feels warm all over! EcoSmart – Sharing the Warmth.
ETL Listed - Electric Testing Laboratories
Tested and certified by the Water Quality Association NSF/ANSI 372 for lead free compliance
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| Customer Reviews |
4.2 out of 5 stars
664
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4.3 out of 5 stars
5,473
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4.2 out of 5 stars
5,317
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4.3 out of 5 stars
325
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4.2 out of 5 stars
5,317
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| Price | $221.30$221.30 | $189.99$189.99 | $321.01$321.01 | $422.54$422.54 | $419.99$419.99 |
| kW | 8 | 13 | 18 | 24 | 27 |
| Voltage 240 | ✓ | ✓ | ✓ | ✓ | ✓ |
| Temp. Range 80°F - 140°F | ✓ | ✓ | ✓ | ✓ | ✓ |
| Max Amperage | 33 | 57 | 75 | 100 | 112.5 |
| Required Amperage | 1 x 40 AMP DP | 1 x 60 AMP DP | 2 x 40 AMP DP | 3 x 40 AMP DP | 3 x 40 AMP DP |
| Wire Gauge | 1 x 8 AWG | 1 x 6 AWG | 2 x 8 AWG | 3 x 8 AWG | 3 x 8 AWG |
| Dimensions | 11.5" x 8" x 3.75" | 11.5" x 8" x 3.75" | 17" x 14" x 3.75" | 17" x 17" x 3.75" | 17" x 17" x 3.75" |
| Weight | 4.75 lbs | 6.5 lbs | 11.25 lbs | 13.75 lbs | 13.75 lbs |
| Water Connections | 1/2" CF | 1/2" CF | 3/4" NPT | 3/4" NPT | 3/4" NPT |
| Key Abbreviations | AMP DP - Amperage Double Pole Breaker | AWG - American Wire Gauge | kW - Kilowatts | CF - Compression Fittings | NPT - National Pipe Thread |
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Product information
Technical Details
Additional Information
| ASIN | B002635ODW |
|---|---|
| Customer Reviews |
4.2 out of 5 stars |
| Best Sellers Rank | #14,366 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #14 in Water Heaters |
| Date First Available | February 18, 2010 |
Warranty & Support
Feedback
Product Description
Product Description
Configured for cold climates or high flow rates. Well suited where incoming water temperature can drop below 45 F. For use in more demanding water usage applications. Self modulating flow sensor technology regulates the amount of energy required to heat the water needed. Digital temperature display showing the outlet water temperature setting. Uses (3) 9 KW standard Emerson electric heating elements with brass tops to prevent electrolysis. Copper heat exchanger. Automatic resettable thermostat. (3) 40 DP breakers required. 112A draw. Required wire: 3 sets 8 AWG. Pipe fitting: 3/4'' NPT. Energy efficiency: 99.8%. UL and CSA certified.Weight: 11 lb. It can provide between 2.7 and 6.5 gallons-per-minute depending on the inlet water temperature.
From the Manufacturer
This Smart Technology electric tankless water heater is configured for climates where incoming water temperature can reach as low as 37 degrees. The ECO 27 is capable of heating nearly 3 gallons per minute at this temperature. The ECO 27 is the largest electric tankless water heater available with Patented Self Modulating Technology. This model is well-suited for homes in the northern U.S., Canada, and in the southern U.S. for large Roman-style or Jacuzzi tubs that generally have more demanding water usage needs. Digital temperature control allows you to set your temperature in increments of 1 degree. Prior to purchase and installation please verify that this model is the right size for your hot water needs and electrical requirements.
WARNING:
Compare with similar items
This Item EcoSmart ECO 27 Tankless Water Heater, Electric, 27-kW - Quantity 1, 17 x 17 x 3.5 | Recommendations | |||
Try again! Added to Cart Add to cart | Try again! Added to Cart Add to cart | Try again! Added to Cart Add to cart | Try again! Added to Cart Add to cart | |
| Price | -30% $419.99$419.99 List: $599.00 | $549.00$549.00 | $359.99$359.99 | $299.00$299.00 |
| Delivery | — | — | Get it as soon as Wednesday, Feb 5 | Get it as soon as Wednesday, Feb 5 |
| Customer Ratings | ||||
| Sold By | Amazon.com | Amazon.com | Camp-One | Ranein Lifestyle |
| capacity | 3 gallons | 0 gallons | — | — |
| power source | 3 x 40 AMP Double Pole Breaker (Electric) | ac dc | Corded Electric | Corded Electric |
| mounting type | Wall | Wall | Wall | Wall |
| max operate pressure | — | 150 pounds per square inch | — | 130 pounds per square inch |
| heat output | 27 kilowatts | 140 degrees fahrenheit | 27 kilowatts | 18 kilowatts |
| maximum pressure | 150 pounds per square inch | 150 pounds per square inch | — | 130 pounds per square inch |
| material | Plastic | Plastic | — | Iron |
| style | ECO 27 | Indoor Installation | tankless | 18 kW |
Inspiration from this brand
Important information
27 KW
240 volts
Brands in this category on Amazon
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers find the water heater performs well and provides consistent hot water. They find it easy to install and economical, mentioning that the connections are simple and straightforward. Many consider it an intelligent investment. However, opinions differ on temperature and build quality.
AI-generated from the text of customer reviews
Customers like the water heater's performance. They say it performs well even with hard water, and the shower still works fine. The heater is designed for low flow rates (2-3 gallons per minute), so it turns on with very little water flow. It's no problem to run two showers and a load of laundry at the same time, and it's well worth the time and money to install.
"...Update: Product is still working flawlessly and I haven't noticed any light flickering at all...." Read more
"...I only have 150 amps total, and everything has worked great. I found customer service great to work with...." Read more
"...well with the "Spa Fire-Hydrant" shower head, Economy and Performance. The Bad..." Read more
"...Everything seemed good...until my wife wanted to take a bath. So it turns out that when they say "low flow", they really mean it...." Read more
Customers appreciate the water heater's ability to provide consistent temperature water. They find it heats water quickly and efficiently, allowing for a continuous supply of hot water. The tankless design eliminates the need for heated storage, resulting in lower energy bills.
"...Pros: -Unlimited hot water -Supposed to save $ on energy -Frees up valuable space -Looks Modern..." Read more
"...With this unit, it adds only 10 seconds to the process as it quickly cranks up and starts heating the water flowing through it...." Read more
"...Save space, save money, and enjoy your unlimited hot water as a bonus for your wonderful investment! *** 10-year update,..." Read more
"...The fourth day goes by and the unit just quits heating altogether. The temp lights stay on but the heating elements refuse to turn on...." Read more
Customers find the installation process easy. They say the installation is straightforward for the average DIYer if you follow the instructions. The operation of the unit is simple, and the plumbing is straightforward. The included instructions book is helpful, and the construction is simple.
"...Install: Install "can" be fairly simple for the average DIYer if you can follow instructions and a few safety guidelines. The hardest..." Read more
"...It was pretty easy to set up...." Read more
"...-- The plumbing is very straight forward and should be doable by a moderately experienced DIY'er with basic plumbing tools and a little soldering..." Read more
"...The unit is a piece of cake to install though, a couple of wires and two pipes. Not really rocket science that the average homeowner can do...." Read more
Customers appreciate the water heater's value for money. They find it well worth the cost, with savings on their electric bill that will pay for it within two years. The fuses are inexpensive, and it's an intelligent investment. It's easy to install and provides sufficient hot water supply.
"...Save space, save money, and enjoy your unlimited hot water as a bonus for your wonderful investment! *** 10-year update,..." Read more
"...a 3 bedroom two bath home and this 27kw unit seemed to fit the bill for water supply, especially based on the reviews...." Read more
"...The cost on this one was within my budget and the technology seemed second to none, mix that with the lifetime warranty and I could not think of a..." Read more
"...Cons: -Initial cost may be more than tank (will recoup $ over time) -In order to keep warranty must be installed professionally -Requires..." Read more
Customers appreciate the water heater. They find it easy to install and say it's better than a tank-style heater. The heating elements are still in good condition, and replacements are available.
"...The bottom line is that I'm pleased with the EcoSmart tankless water heater...." Read more
"...I purchased a brand new one and it works amazing. Great unit, will never buy a used product again." Read more
"...You can buy replacement heaters that are easy to change. With the right plumbing it is simple to flush the system, big plus over tanks...." Read more
"...Its a good heater and works great! NEVER run out of hot water. You can take showers back to back. In all I DO like this heater...." Read more
Customers appreciate the water heater's space-saving design. It is small and lightweight, taking up minimal space. The ECO18 fits well on the wall in small laundry rooms, freeing up closet space for vacuums, brooms, and more. Overall, customers are satisfied with the fit and finish of this unit.
"...Love the bit of extra space in the laundry room. Feels more like a laundry room now that we can actually fit some clothes baskets in there. 4...." Read more
"...I also regained half a closet as it takes up almost no space. I put it in the upper corner of a closet out of the way...." Read more
"...Save space, save money, and enjoy your unlimited hot water as a bonus for your wonderful investment! *** 10-year update,..." Read more
"...Anyway, I love the thing. It fits our needs very well and works for washing hands, showering, laundry and most everything else the normal household..." Read more
Customers have different views on the water temperature. Some find it easy to regulate and consistent, with no water temperature swings between scalding and cold. Others mention that the water temperature is initially fairly hot, then not so hot for a few minutes, and reverts to cold.
"...I put it in the upper corner of a closet out of the way. You can set the water temp with the turn of a knob. I love it...." Read more
"...I was disappointed that the hottest setting wasn't unbearably hot but I let it slide as I was just happy to have hot water again...." Read more
"...It doesn't stop, it doesn't slow down, it doesn't get cold...." Read more
"...on all the way as the flow is a much higher rate and the bath water will not be warm...." Read more
Customers have different views on the water heater's build quality. Some find it well-built and easy to install, describing it as reliable and maintainable. Others report issues like parts failing quickly, poor assembly quality control, and feeling cheap.
"...that the unit has paid for itself at least twice and is still working strong. There is absolutely no going back to a standard tanked unit...." Read more
"...It died on me the Friday night before July 4th weekend. I knew I'd be without hot water for a few days...." Read more
"...Once placed in service, it’s rugged enough to last a long time, and it works better than advertised...." Read more
"...The early boards were not manufactured well as the last board lasted 4 years. Elements were just due to the local water. Triacs I'm not sure...." Read more
Reviews with images
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Top reviews from the United States
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- Reviewed in the United States on October 25, 2015Style: ECO 27Pattern Name: Water HeaterVerified PurchaseReason(s) for purchase: 1. Save $ on energy cost 2. Our tank water heater wasn't getting the water hot enough (could have been going
out or was adjusted IDK) 3. Free up some valuable real estate in our laundry room (more like a closet)
So, I managed to buy this model for $360 brand new. I had originally paid $505 and was on amazon about a week later and noticed that this
product was on sale as Amazon's deal of the day. Sent the other one back and bought the sale one lol. I decided to go with this
particular model because I would much rather have too much than not enough. It's all about the incoming temperature and living in Hawaii
this product should do the job for us (4bd 3bth).I will update on actual savings in $ but keep in mind that each state charges different
amounts per kWh (Hawaii charges x3 of the national avg. so savings may appear more drastic) and families use different amounts of
hot water, but at least it will give you an idea.
Pros: -Unlimited hot water -Supposed to save $ on energy
-Frees up valuable space -Looks Modern
Cons: -Initial cost may be more than tank (will recoup $ over time) -In order to keep warranty must be installed professionally
-Requires three 40 amp double pole breakers -Most likely need new electrical wiring ran
-Seems to take a bit longer for hot water
Install: Install "can" be fairly simple for the average DIYer if you can follow instructions and a few safety guidelines. The hardest
part is running the wiring to the electrical panel. Everything else is pretty easy. If your breaker box is in the same room as your
plumbing the install should be cake. Just make sure that your work is done to code. Wife and I installed it together (she helped run the
electrical wiring to the breaker box). Ours was across the room in the hallway. It actually took us two days working a couple of hours
to run our electrical (a different story for another day). After running the electrical it probably took me 30 minutes to an hour to
finish the rest (installing breakers, mounting and wiring the heater)
After use: We have only been using it for about 3 or 4 days now and it is going to take some getting use to. The water definitely gets
hotter than it did before. The hotter water was the first thing that the wife noticed, but it does seem to take a bit longer to get
hot water to the faucets. Not a lot of extra time but it's noticeable, but other than that I have no complaints. That's not even a
complaint..... More of an observation.
Bottom line: I plan on installing one of these in our next home. I recommend this product to any who is debating whether or not to buy
a tankless water heater. Just do your research and makes sure that it will fit your needs. My wife regretted this purchase after having
to bust holes in our walls/ceiling and realizing how much work it was for us. Now that it's done she tells me all of the time that she
is glad that we installed our new tankless water heater. Plus it does everything that we wanted it to do.
Update: Product is still working flawlessly and I haven't noticed any light flickering at all. Plus I am running this on a 150 amp service, but my incoming temperature will always be 60-70 degrees F all year round so shouldn't come close to maxing this thing out. After 1 1/2 months of service this is what I noticed: 1. Saved $14 on first full electric bill 2. Almost seems like a waste whenever I wash my hands because by the time the water gets hot I am long gone unless hot water is already in the lines (not the machines fought). I thought about purchasing some point of use heater but changed my mind (not my forever house) 3. Love the bit of extra space in the laundry room. Feels more like a laundry room now that we can actually fit some clothes baskets in there. 4. Wife still enjoys it quite a bit. We even turned it down to 115 degrees. I was hoping to save more per month but even at this rate it would pay itself off in about 4 years or so (including everything....wiring, drywall to patch, texture, paint, valves and filter= Roughly $600 ). Not bad....Hoping next month we notice more savings. Will see I guess. Either way this product performs as advertised. Highly satisfied.
- Reviewed in the United States on October 27, 2012Style: ECO 27Pattern Name: Water HeaterVerified PurchaseI've had this for 10 months (updated: 2 years now) and it's worked great. I have really high powered water pressure in the showers here, and sometimes also am running a laundry washer and sink. I tried running the washer on Hot, then I turned on 1 sink and both showers to very hot and they all had plenty of hot water.
It was pretty easy to set up. While their disclaimer says that you need to have a licensed electrician install it to get the warranty, over the phone 2 people there explained that it's fine for a handyman to set it up, and that they will still honor the warranty as long as the problem clearly is not due to bad installation. In other words, if the problem is due to poor installation, then obviously they won't want to send you a new one. That's more than fair and means that you can save a lot of money having your handyman do it if he has electrical experience. I spoke to some people who said that most companies will put that a licensed person is required to install it for liability purposes to protect themselves. In real life, Ecosmart will cover it even if a non-licensed person installs it. Just write their name and phone number on the warranty registration card and send it in.
Also, though their site says (I think from memory) that it needs 120 amps total, we asked them if putting it on a 100 amp subpanel would be enough, and they said yes, and we did that and it's fine. I was told by a number of people that if you put it on a 100 amp subpanel and for some reason it gets more than 100 amps, all it does is switch the subpanel off. That's the point of a subpanel. It makes it so only 100 amps can reach your main panel. So even with 2 showers, a large washer and a sink going, it didn't go over 100 amps. And my showers have great water pressure, so it probably would be like 3 showers in most houses.
I only have 150 amps total, and everything has worked great.
I found customer service great to work with. If you have a tech question, ask them if you can speak to one of their technical people. They were happy to help me figure it out.
The price for this was much lower than other places I researched, and not much more than a tank. I've saved a lot of money on my energy bills as it only heats up water when you need it. I think the savings will pay for the difference in 1 year, and after that it's extra money in my pocket every month. I believe Amazon was a little cheaper than getting it directly through them but check because that could change over time of course.
Also, it doesn't take more than about 10 seconds longer to get hot water than with my tank. With a tank, the water in your pipes cools off, so 90% of the wait for hot water is the old water running out. I used to have to wait about 1 minute to get hot water in my showers. With this unit, it adds only 10 seconds to the process as it quickly cranks up and starts heating the water flowing through it.
For the occasional mindless person who claims that because their one unit was a dud, that all of them are - get a brain and learn some math. If you buy 40 units and 10% of them are duds, then you can make some claims about overall performance. If you go to any tank or tankless heater that has more than 80 reviews, you'll find at least a couple of reviews by people who got duds. It doesn't mean they all suck. Be honest and just say, "Mine broke and I was unhappy," and don't try to make up that everyone is going to have a problem because you did. In this day and age, pretty much all manufactured things have some duds, even high end computers like Apple. I got a dud iphone and had to have it sent back for a new one. Does that mean you will? Chances are low.
I have another property where I still have a tank, and just as many things can go wrong with a tank as with a tankless. And when they go wrong with a tank, it can wreck the floor of whatever room it's in or close to, along with whatever things (furniture, cabinets etc.) are in touch with the floor. I can't wait to replace the tank with a tankless. When the time comes, I'll research what the best buy is out there for price and performance. Ecosmart was when I did, but I'm not wed to them or any other company.
I also regained half a closet as it takes up almost no space. I put it in the upper corner of a closet out of the way. You can set the water temp with the turn of a knob. I love it. I will never go back to a tank.
UPDATE: I've had it for 2 years now and still super happy with it.
Top reviews from other countries
LuckySailorReviewed in Canada on August 15, 20175.0 out of 5 stars Just awesome!
Style: ECO 27Pattern Name: Water HeaterVerified PurchaseAfter some conversations with the Ecp Smart company, and a few emails, I order one. The unit was delivered faster than expected. It seems to work only fantastic! Electric hookups took about 90 minutes, and copper work took me about 4 hours with trip to hardware store for parts I didn't have on hand. If you're handy, and are familiar with plumbing and electrical, you can do this no problemo! I installed my first HWT at the age of 10 unsupervised, so this was an easy job. I ordered the 27 instead of the 24 because it was cheaper, and I have the available electrical supply-otherwise the 24 would have done the job. In fact, the 18 would have been fine too.
This is installed in our cottage which is used only about 5 months out of the year, and mostly on the weekends (Friday-Sunday). I say that to clarify that it is not being used in a house 7 days a week with large hot water requirements. There is one lavatory, one shower and a kitchen tap. We do not have a washing machine at the cottage. There are only 3 of us. Using all 3 taps at the same time, we have plenty of hot water. The unit is set at 120 degrees F. We live in rural Manitoba, and the well water coming out of the ground is about 37 degrees F. COLD! The unit has no problem making enough HOT water.
The unit is absolutely quiet. I would buy another one in a heartbeat if I needed one. I installed a water softener to treat out hard water which was 390 mg/L. Manufacturer suggests no higher than 200.
I did consider getting 2 smaller units to place one in the kitchen, and the other in the utility room for the washroom. If it was new construction, I think I would do that instead, rather than using one unit to take care of all locations, quick fix way. But, you do have to wait to get the hot water from the unit to the faucet-just like you do with a HWT. Installing one in the kitchen would have taken care of the wait!
I will be blowing out he unit in the fall after I do an internal vinegar wash as suggested by the manufacturer.
Making the 2 connections leak proof was a challenge though, using the Webstone 44043PR IUPS Isolator valves. in the directions, it says not to use teflon tape or pipe dope. I'll guess the reasoning is that they don't want ANY tape or pipe dope debris in the heating elements. I get that. BUT, the fitting to hold with a wrench at the bottom of the unit is really tough to hold onto, and even though the metal cabinet fits fairly snuggle around that fitting, you cannot rely on it to hold the fitting tight while you are super tightening the connections. After 3 failed attempts, I carefully used teflon tape, keeping it about 2 threads away from the open ends of the pipes. One slip of the wrench, and you could probably write the unit off. I would suggest better placement of the fittings at the bottom of the unit, by making them 1/2" longer or beefing up the bottom of the cabinets that the fittings are securely held in place, or considering a shark bit type of fitting.
Hopefully this unit will last as long as the 28 year old HWT it replaced!
Hone EruitiReviewed in Australia on April 14, 20235.0 out of 5 stars Ecoecoecosmart
Style: ECO 18Pattern Name: Water HeaterVerified PurchaseThe idea was to use it to heat Chanelles Granny flat water system, I had to return the eco smart 18water heater. As it was too powerful for our needs. We opted instead for the ecosmart 11, hot water unit which suited our needs more adequately. We received the unit 18 unit in good stead then returned it with the blessing of the agents for the unit. I ordered the 11 unit which has arrived at our FedEx delivery facility and awaiting our pickup. All in all great experience with the company and all personal involved in the adventure thank you all so much for your patience and understanding and support Godbless everyone till next time Arohanui E’Kare’s = much love dear friends. John Hone Edwards’s Eruiti.
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DanielReviewed in Mexico on August 27, 20195.0 out of 5 stars Excelente!
Style: ECO 18Pattern Name: Water HeaterVerified PurchaseTengo un poco mas de 9 meses usandolo en casa, donde hay 2 baños completos mas el servicio del sink y todo a funcionado sin problemas, cabe mencionar que la distancia maxima del boiler al servicio mas alejado son unos 8 metros, el otro baño a unos 4 metros y el sink mas o menos igual distancia, es raro cuando se usan todos los servicios a la misma vez, asi que no se que tanto baje el rendimiento, probare y les actualizo, lo que me agrada de este boiler de paso, es que si permite regular el agua caliente y fria como si fuera uno de tanque, asi que bastante satisfecho con la compra de este equipo!
Actualizando hoy 28 Nov, 2023, el boiler sigue funcionando sin problemas, ambos baños pueden usarse a la vez y no hay perdida de agua caliente, sigue funcionando como la primera vez y hasta el día de hoy, ya casi 4 años, no ha fallado ningún componente.
Mr K JaricReviewed in Australia on May 1, 20231.0 out of 5 stars Do not order in Australia
Style: ECO 18Pattern Name: Water HeaterVerified PurchaseWhen a plumber came to connect the unit, they said it is not compliant for installation in Australia because it does not have a watermark. I cannot find a plumber willing to install the unit for this reason. Now stuck with an item I cannot return or on-sell.
Steve in VictoriaReviewed in Canada on March 3, 20205.0 out of 5 stars A great heater.
Style: ECO 27Pattern Name: Water HeaterVerified PurchaseI bought the Ecosmart Eco 27 a month ago to replace a Hubbell 280-3 tankless heater that LITERALLY blew up catastrophically. (You can read more about this below if you are interested).
I have to say that this unit is head and shoulders above the Hubbell products in a number of ways and if you are in the market for a tankless heater I'd strongly recommend staying away from Hubbell after my experience.
Overall, this unit does a great job in coastal British Columbia where inlet water temperatures in winter are 50 degrees F or below. Unlike the Hubbell unit, it doesn't struggle to put out 140 degree water with a faucet fully open. The Hubbell never achieved this kind of performance even in the summer months even though it was exactly the same power. Of course, if you open multiple faucets or showers you are likely to see a drop in the temp but most people do not require 140 degree water and should have little problem.
The controls on the unit are easy to use but you may need to go to the Ecosmart website to find full instructions as the Owner and Maintenance (O&M) Manual they provide doesn't describe things like trouble shooting and the various Error messages you can get. But they are on the website.
The Eco 27 digital display only lights up when there is a demand for water, and the temperature display can be switched quickly from F to C just by pressing the main rotary temp control knob. Pressing and holding the knob brings up further information including inlet and outlet temp and flow rate. All very easy to access. (Not nearly as easy on the Hubbell)
I installed this unit myself and as you can see in the photo had to install an additional electrical sub-panel in order to comply with the need for three separate 40 Amp breakers because my main panel didn't have enough space to add extra breakers. Not that difficult if you know what you're doing but it did add about $150 to the cost for the sub-panel, breakers, and cabling. Conveniently, the spacing of the inlet and outlet connections is exactly the same as the Hubbell unit so I only had to do minimal plumbing work. Additionally, the mounting holes are at 16" centres so it can be mounted to standard wall studs.
Lastly but certainly not the final or least great feature of the Eco 27 heater was the price which is about 1/3rd that of the Hubbell 280-3 it replaced. As I mentioned previously, the Hubbell blew up and the price I was quoted to replace JUST the heating chamber on it's own was DOUBLE the total price of the Eco 27!!
So, overall, I've been very impressed by this unit.
For those interested, my Hubbell 280-3 caused me a number of problems over the years including the fact the the original flow meter was made of a hard plastic compound and when I disassembled the unit in order to replace burned-out heating elements, the threads crumbled and rendered the unit unusable due to leakage. I finally replaced the flow meter with a newer brass-bodied unit (that on it's own costs about 1/4 of the total price of the Eco 27) but when I turned the unit back on one of the heating elements burned a hole the size of a pea through the side of the heating chamber in what was, literally, a catastrophic explosion. Very fortunately, I was standing right by the heater when this happened and was able to shut off the power and the water otherwise significant damage from flooding or fire could have resulted.
What makes this failure most alarming is that, when I contacted Hubbell about it they admitted that they KNEW this could happen but fail to mention it in the O&M manual! I was using the unit 100% in accordance with the manual and yet it still blew up.
To make matters worse, once this issue came to light Hubbell completely stopped communicating with me, taking absolutely no responsibility for the fact that their unit can fail catastrophically in normal use. Buyer Beware!!
I bought the Ecosmart Eco 27 a month ago to replace a Hubbell 280-3 tankless heater that LITERALLY blew up catastrophically. (You can read more about this below if you are interested).5.0 out of 5 stars A great heater.
Steve in Victoria
Reviewed in Canada on March 3, 2020
I have to say that this unit is head and shoulders above the Hubbell products in a number of ways and if you are in the market for a tankless heater I'd strongly recommend staying away from Hubbell after my experience.
Overall, this unit does a great job in coastal British Columbia where inlet water temperatures in winter are 50 degrees F or below. Unlike the Hubbell unit, it doesn't struggle to put out 140 degree water with a faucet fully open. The Hubbell never achieved this kind of performance even in the summer months even though it was exactly the same power. Of course, if you open multiple faucets or showers you are likely to see a drop in the temp but most people do not require 140 degree water and should have little problem.
The controls on the unit are easy to use but you may need to go to the Ecosmart website to find full instructions as the Owner and Maintenance (O&M) Manual they provide doesn't describe things like trouble shooting and the various Error messages you can get. But they are on the website.
The Eco 27 digital display only lights up when there is a demand for water, and the temperature display can be switched quickly from F to C just by pressing the main rotary temp control knob. Pressing and holding the knob brings up further information including inlet and outlet temp and flow rate. All very easy to access. (Not nearly as easy on the Hubbell)
I installed this unit myself and as you can see in the photo had to install an additional electrical sub-panel in order to comply with the need for three separate 40 Amp breakers because my main panel didn't have enough space to add extra breakers. Not that difficult if you know what you're doing but it did add about $150 to the cost for the sub-panel, breakers, and cabling. Conveniently, the spacing of the inlet and outlet connections is exactly the same as the Hubbell unit so I only had to do minimal plumbing work. Additionally, the mounting holes are at 16" centres so it can be mounted to standard wall studs.
Lastly but certainly not the final or least great feature of the Eco 27 heater was the price which is about 1/3rd that of the Hubbell 280-3 it replaced. As I mentioned previously, the Hubbell blew up and the price I was quoted to replace JUST the heating chamber on it's own was DOUBLE the total price of the Eco 27!!
So, overall, I've been very impressed by this unit.
For those interested, my Hubbell 280-3 caused me a number of problems over the years including the fact the the original flow meter was made of a hard plastic compound and when I disassembled the unit in order to replace burned-out heating elements, the threads crumbled and rendered the unit unusable due to leakage. I finally replaced the flow meter with a newer brass-bodied unit (that on it's own costs about 1/4 of the total price of the Eco 27) but when I turned the unit back on one of the heating elements burned a hole the size of a pea through the side of the heating chamber in what was, literally, a catastrophic explosion. Very fortunately, I was standing right by the heater when this happened and was able to shut off the power and the water otherwise significant damage from flooding or fire could have resulted.
What makes this failure most alarming is that, when I contacted Hubbell about it they admitted that they KNEW this could happen but fail to mention it in the O&M manual! I was using the unit 100% in accordance with the manual and yet it still blew up.
To make matters worse, once this issue came to light Hubbell completely stopped communicating with me, taking absolutely no responsibility for the fact that their unit can fail catastrophically in normal use. Buyer Beware!!
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