Top critical review
20 people found this helpful
Like the unit- VERIFY YOUR SERVICE!
on May 26, 2008
***See Update Below***
The unit works well. Was easily installed. Water heat is fine for our small-demand house (2bed/2bath/1500SF). The only thing that takes some getting used to is the minimum flow requirement. There's no way to get any hot water without turning a given fauct on at over 50% capacity. And single-knob showers can get a little tricky to balance.
Before installing, verify that your grid tie-in is sufficient. My panel is 200A, but the utility company tied in with a wire only capable of carrying 100A. This was fine for my house until this unit was installed. It requires 3@40A breakers, which was no problem...plenty of room on the board. But now, whenever the hot water flows, the lights throughout the house start a pulsing. I've called my retail provider, my utilities service provider, and the service director several times over the last 2 weeks, and can't get anyone to get out here and run thicker copper. It's not too annoying, but I'm concerned that the wire's going to fry if they don't get their act together and figure out whose job it is to fix this.
Even with the electrical issues taken care of, the unit I bought, which worked well for several months, started acting up on me. Intermittent hot/lukewarm was a major issue. No flow problems: was running a shower alone. After some time, I opened the box and noticed that the unit had a leak in one of the 3 "coils" (tubes, really). I called the manufacturer, they verified the warranty info, and sent me a new unit. The new unit worked for about 6 months before it also stopped providing hot water. Not sure how I ended up with 2 dogs, but that was enough. No leaking the second time around, but I gave up and went with a regular tank, as the house was by then a rental.
I'd drop it to one star if it wasn't for the great customer service I received.