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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust Paperback – May 1, 2009
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From the Publisher
Praise for Effective Apology
"This book gives you the essentials for crafting apologies that work at work. John Kador shares some of the practical, proven approaches to apology that every manager should master."
--Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp.
"Nothing about apology is easy. But this vital, optimistic book helps us transform setbacks into opportunities for rebuilding relationships based on accountability and transparency."
--Christine Comaford, CEO, Mighty Ventures, and author of the New York Times bestseller Rules for Renegades
"Effective Apology is the sort of book I wish I'd read years ago...the definitive guide to using two simple words--I'm sorry--to improve our lives and ennoble our world."
--Daniel H. Pink, author of A Whole New Mind
About the Author
John Kador has been a professional writer for over thirty years. He is the author of sixteen books, including The Manager's Book of Questions: 1,001 Great Interview Questions for Hiring the Right Person, Charles Schwab: How One Company Beat Wall Street and Reinvented the Brokerage Industry, and Net Ready: Strategies for Success in the E-conomy (with John Sifonis and Amir Hartman). He also provides a range of corporate writing services to clients such as Johnson & Johnson, Pfizer, Adecco, and IBM.
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Top Customer Reviews
Hands down, this is one of the best personal development books I've ever read. The author goes beyond how to simply apologize and strikes a deep emotional chord on what the act means for everyone involved. For him, apologies are not just about saying, "I'm sorry." They are about transformation. A heartfelt, effective apology fundamentally changes the offender and, quite possibly, the offended.
This is not an academic treatise on apologies. Rather, it is about how to sincerely and practically carry out one of the most personal and necessary human interactions.
From true-to-life examples ranging from international icons to everyday people and even the anonymous, the author shows how the right words with the right intent can erase years of guilt, restore relationships, and even save companies millions of dollars.
Moreover, I love the candor and sincerity with which he relates stories close to his own heart.
I am buying this book for a few people close to me and recommending it to everyone else. A gem.
and is helpful reading for use in all sorts of human relationships.
Since mistakes cannot be completely avoided, this book offers great
insights in how to deal with those mistakes, and how to avoid exacerbating
them with denial, blame-shifting, or excuses.
It's unfortunate that there is such a great need for this book at this time,
but it's fortunate that this book is available, and hopefully will be widely
read and applied.
Highly recommended! This book is for my "keeper" shelf.