Top critical review
478 people found this helpful
on November 18, 2014
We are so disappointed that this did not work. From the 5 star rating, I thought I found the perfect record player for our son, with MP3 encoding. He was very excited about getting our record collection onto his MP3 player. We ended up donating our working 12- year old TEAC record player combo while waiting for this to arrive. I feel like an idiot for doing that.
The Electrohome Wellington record player looks amazing, real wood, metal front, so lovely. The sound, when it worked, was pretty good. It plays very old records just fine. But lo and behold, if we try to play a newer record, it wobbles real bad, sounds awful, and skips. I read comments on Amazon about workarounds, but we should not have to do that to a brand new record player. This should work out-of-the-box. I read a comment that the company is aware of the problem. Why continue to sell this if it has a defect? Then there are the comments regarding the 1-year warranty, having to pay shipping to have it repaired, that they do not repair this problem, and the slow turnaround. The literature that comes with it asks that we do not return it to Amazon and contact Electrohome. But I cannot afford losing the ability to return it to Amazon for a refund while hoping they fix it, and also pay for shipping something I just bought that should work.
What really upsets me, is there seems to be nothing dependable out there with decent ratings. So this is it? Electrohome came so close to making something really worthwhile. They should fix the problem they are obviously aware of. There is no excuse for this to not play records, old and new, without a wobble that ruins the sound and makes it skip. I had a 12-year old system that did so marvelously. Why can't we find companies that care about making a great product anymore? Seriously.
So, to sum up, the bad reviews here are legit regarding the turntable wobble. I am posting this review to let you know it is a gamble buying this record player. And if for some stupid reason your record player works out of the box, remember their wonderful 1-year warranty is useless.