Electrolux Icon E36DF76GPS Professional 36" Stainless Steel Dual Fuel Sealed Burner Range - Convection
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- 6 Sealed Burners
- 6.4 cu. ft. Convection Oven
- Smooth-Glide Oven Racks
- 6 inch Stainless Steel Backsplash
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Electrolux ICON Professional : E36DF76GPS 36" Pro-Style Dual-Fuel Range with 6 Sealed Burners - Stainless Steel
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After cancellations and missing parts and an incompetent service tech .... it ended up taking about 2 months to get the unit repaired. FYI ... the oven door was getting so hot because there is a separate dedicated fan motor to cool the door and it was not working at all. Still, everything was "fixed" but we had a god awful loud buzzing that would randomly start from our oven. Electrolux said this is normal. Luckily I convinced the store manager where we bought the oven to put pressure on Electrolux to replace the unit and after many threats (this was a big store), Electrolux finally agreed to replace the unit.
The new unit arrived and I knew better then to let the delivery guy leave until I do a 100% inspection. The new unit had three missing screws to attach the oven door. There was also a big chip in the porcelain. While the delivery guys where there I had them take the screws off the old door and fix the new one. The new oven is still loud when the oven runs but the loud buzz is gone. Keep in mind it is LOUD while the oven heats up and you do hear a god awful fan noise for 30 mins while the oven cools down. Without this secondary cooling fan the oven door will burn you. We ignored the chip in the porcelain because we don't want to go through the hell of Electrolux customer service.
After reading other reviews online, I fully expect that this will not be the last of our problems. Shame on you Electrolux Icon. Buy it for looks, don't but it for quality. If you buy this stove then be prepared for headaches and stress while dealing with electrolux's poor quality and horrible customer service department.
The enamel is flaking on the bottom and they won't replace, shelves fell off racks... I have been in contact with Electrolux to replace this range. The rep said they would contact me the next business day, that was three weeks ago. I have tried contacting the same rep , and no response. More concerning is my serial number was in the lot of recalls for carbon monoxide problems... NO RESPONSE!!!!! Do not buy This range there is no customer service. Biggest remodeling mistake ever