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The honeymoon has ended. RE-review years later
on May 24, 2010
I ordered my Electrolux Wave Touch Range Model EW30EF65GS from Abe's of Maine online. At first, I was concerned about buying such a large appliance from an online dealer, but Abe's turned out to be great to deal with. My first Electrolux Wave Touch Range was delivered in a timely manner and, after professional installation, everything seemed to be working well. However, one evening we returned home to hear an alarm going off on the range. I assumed the power had blinked and this was a loss of power alarm or something to that effect. There was a specific error code message blinking and, upon researching it, I tried the various "fixes" mentioned in my owner's manual, but to no avail. I would press the cancel button on the wave touch control panel and 30 seconds later, the error message and accompanying alarm would return. The only recourse I had was to turn off the circuit breaker to the oven. This was the beginning of a long journey for me.
Electrolux customer service gave me the names and numbers of local authorized repair centers and I scheduled a repairman to come out. Electrolux overnighted a replacement control board to me. The technician installed the new control panel and the result was a new error code and the same annoying alarm. This process took about a week and a half. It was time to schedule yet another repair and a new part to be shipped out. Electrolux shipped out an entire new control panel. Once that was installed, the result was the same. Again, this was another week or thereabouts.
The third time the repairman came out, he took parts from one control board and put them on the control panel and basically created a third control panel - parts from the original and parts from the replacement. This actually seemed to work, however, I was not comfortable with a Frankenstein control panel on my new oven. I also had another cosmetic issue with a defect in the glass cooktop ( a small milkly spot that was about the size of a quarter ) that could only be seen at an angle.
During this process, I dealt with one customer service representative at Electrolux named Kendra who was outstanding. For the inconvenience of not being able to use the oven, she sent us out a check for $100 to cover the costs of eating out. It didn't really cover the costs, but it was a nice gesture and one that she offered without any asking on my part. She also made sure she kept me informed of the status of my request to have a replacement oven shipped out. She handled escalating my case to the review committee that handles these issues and, within a few weeks, a brand new replacement oven was delivered to the Electrolux Authorized Repair Center and they came out and installed it.
This second oven has worked flawlessly since it was installed. Everything has functioned perfectly and as expected. The oven is absolutely wonderful. Despite having an obvious lemon the first time out, I still rate this oven 5 stars because I'm rating the one that is functioning properly and as designed. I'm willing to give Electrolux a pass on the first one. Perhaps it was damaged in freight shipping or perhaps it was just a lemon. Those things do occur. I must say Electrolux was absolutely top-notch and professional to deal with once I had a problem. At no time did I feel I was treated as unimportant. The people in the Electrolux Customer Service Center in Atlanta, GA are worth their weight in gold. I spoke with several reps before Kendra took my file and every single one was outstanding.
I haven't used the Perfect Turkey feature on this oven, but I've used just about everything else. The convection feature is great. It's not too noisy, but you can definitely tell when the convection oven is operating and when it isn't. The lower oven is great for keeping foods warm while others are finishing cooking. The eyes on the cooktop heat up quickly and have a nice feature to warn you when they are too hot to touch after you've turned them off. I also enjoy the adjustable burner size. This is a neat feature that, once you use it, you'll wonder how you ever got along with it! The convection convert feature will automatically convert temperatures for conventional recipes to convection temps. and there's even a timer that will sound when you should start checking your food (due to convection cooking 20% faster). I have found the temperatures in the oven to be very even and accurate. There are no "hot spots". My baked goods have been better than ever. The easy glide oven racks are brilliant. I also like the oven door which stays put at whatever angle you leave it. That's a very nice feature! The sheer number of controls and options available on this oven can be intimidating at first, but with the manual and a product CD available for free from Electrolux, the learning curve is very quick.
Based on this second oven, I'd have no problems purchasing this range again or recommending it to a friend or family member. I am very confident in Electrolux should any problems arise with this oven based on their handling and ultimate replacement of my first problematic range.
THIS PART IS A RE-REVIEW. I'M COMING BACK AFTER A FEW YEARS AND REVISITING THIS REVIEW.
The Achilles heel for this range has continued to be the glass cooktop. Over a few years, the cook surface has suffered many scratches at the hands of our Caphalon and Stainless FLAT BOTTOMED cookware. We've never used anything but cookware that is COMPLETELY flat. That hasn't mattered. I pampered the heck out of this thing and it has not made one bit of difference. Apart from the cooktop scratching by merely looking at it, it also allows for build up. I'm not sure what it is, but I've tried scrapping it with the Cerama Bryte razor and I clean the cook top regularly - almost daily. It hasn't mattered. There has been some sort of buildup that you can feel around the eyes that are used regularly. It's almost like burned on food, but it isn't. If it were, I'd have been able to scrape it off. I don't know if it's something that boiled over and caused the glass to warp or what. Whatever it is, it mars the sleek appearance of the cooktop.
The oven, however, has continued to bake well and cook well. I've really go no complaints with the convection feature or the baking features. That has been pretty solid. The only caveat with the oven is that the easy glide oven rack has become anything but that. It's a chore to get that oven rack that at one time would glide so effortlessly to come out now. I am very careful with the oven and I rarely, if ever, have anything spill over while baking. I'm not sure what happened to the oven rack, but not too many months after the review, the rack became discolored and became difficult to operate.
Overall, if I had it to do over again, I'd buy something else other than this Electrolux. In my opinion, it was overpriced and it's not all that it's cracked up to be.