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The Elegant Process: The Guide to Enhanced Quality and Reduced Costs Paperback – March 1, 2010
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So I will keep this review similarly brief. Worse than the length of the book is the dearth of ideas. Page 16 sums up the overly simplistic and uninteresting premise of the book: the author's "Different View of Process" is that:
1. Stable, predictable processes are fundamental to value-creating enterprises. (Duh.)
2. Well-designed processes return higher quality and lower costs. (Restatement of the exact idea in #1.)
3. Poor results are a consequence of poor processes, not of a poor workforce. (Derivative of Peter Drucker's much better thinking on the subject of process, and Jim Collins and Bill Lazier's writing on Tactical Excellence in Beyond Entrepreneurship.)
The rest of the book explains the author's stunning revelation that simplifying and shortening processes by removing wasteful steps will result in better value and lower production costs.
The book is full of head-slappingly simplistic examples like the author's experience of not being able to keep his lawn from turning brown until he installed sprinklers, and how Subway's process of making a sandwich to order is more efficient than McDonald's process of making the sandwiches in advance.
The book is published by "ProSpeed Results" which appears to be the author's consulting company. Checking out their website will give you some idea of the very limited scope of the book's ideas.
In short, the book is short, sparse and simplistic.