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Ember Temperature Control Ceramic Mug
- Make sure this fits by entering your model number.
- Remotely adjust to your ideal temperature
- Select your personalized LED color
- Choose and save your presets for different drinks
- Switch between Celsius and Fahrenheit. The Ember Ceramic Mug was designed to last for one hour when poured in hot at a set temperature of 130 degree Farenheit
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Ember is a design-led temperature control brand. The Ember Ceramic Mug is beautifully designed to be used in your home or at your desk, and keeps your beverages at the perfect temperature from the first sip to the last drop.
The Ember Ceramic Mug connects to the Ember app, allowing you to set your perfect temperature and notify you when it’s reached, personalize your LED color and create temperature presets for your favorite drinks.
A fully charged Ember Ceramic Mug will keep your drink at your preferred temperature for about an hour; use the included charging coaster to make it last all day.
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|Sold By||Amazon.com||SmartShow||silk Thread||Brian Waddill|
|Material Type||Stainless Steel||Stainless Steel||Ceramic||Stainless Steel|
Hand wash only
Top customer reviews
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Simple to use right out of the box, and the app is not necessary if you're satisfied with keeping tea warm at the default 130F, as we were. Keeps a charge for about 90 minutes before needing to go back on the charging plate; battery life seems shorter than it should for a product in 2017, but it was working fine for a cup of tea.
BUT - the jury is out right now on whether we will continue to use, as the interior of the mug began to delaminate after 8 days of use. The delamination is occurring in small, flaking-off spots, right in the curve where the interior base meets the interior wall (photo attached - blow it up to see the areas to the left of the original delamination spot, where cracking is just starting). No utensils, metal or otherwise, have been used on the interior, and it's been hand washed / rinsed only.
Have just sent an email to Ember and will update this review and rating as events progress.
UPDATE - 1/7/18: Customer service contacted me via email (and in the Comments section here) immediately after I posted this review, promising an immediate shipment of a replacement mug. After a little over a week, and having received no replacement or shipping info, I checked back and was told the shipment had not occurred due to an internal snafu. Customer service was again apologetic, and shipped one out overnight. We're now in about Day 3 of using the new mug, and everything seems to be working as intended, but waiting to see if we have the same issue as before (a couple commenters to this review also noted the same problem) - leaving the original 2-star rating for now, but props to Customer Service for being responsive, even with a snafu. Will post another update in a month or so.
UPDATE - 2/11/18: It's been a month of constant use, multiple times per day, for hot tea (and not using any metal utensils). Haven't had another delamination issue, although there are two tiny spots in the base curve I'm keeping an eye on. I've raised my original two-star review to four stars, as Mom loves the mug and finds that it's perfect for her use. Will only update from here if we have another issue.
UPDATE & FINAL - 3/15/18: Delamination spots appeared again as of 2/23/18. This replacement made it just over a month. Back to two stars, as it's a great idea when it works, but the quality is not there for regular use.
The first one has delaminated an approximately 2cmX1cm area of ceramic inside the mug showing an area of metal. Not sure what the metal is but I'm testing it for Pb.
They were excellent at warranty, sent me a new mug and I sent the old one in.
Bought another one for my wife, she likes it.
One of the mugs burnt a contact ring on the bottom, customer service sent me a new mug, I returned the bad one.
One of the two charging coasters two contact pins failed, spring loaded failed, wouldn't contact, they sent me a new coaster.
Lastly, the first warranty return mug has failed deader than a doornail. Won't charge, won't pair, won't heat, won't reset. Customer service refused to send a new mug until the old one was returned. They sent me a free shipping label but UPS wouldn't take their box...had to spend $8.63 to have UPS box it and send it in and now I'm waiting for someone to agree it's really really dead (Wizard of Oz reference!) and maybe send a new mug.
I'm not impressed with customer service anymore; the quality/reliability/durability was acceptable as long as they replaced the mug, but I cannot recommend it any longer.
What I don't love: The handle is extremely uncomfortable to hold! Every other coffee mug I own has a nice, curved handle. Also, the settings can only be adjusted by using the Ember app on a smartphone or tablet. There is no app for desktop computers and you can't change the settings from the Ember web site. So, if you do not have a smartphone or tablet with a compatible operating system, you cannot change the settings. (The default temperature is 130 degrees Fahrenheit, which is a bit less than I like.) Also, when I brew a pot of coffee, I always turn it off after I pour the first cup(s) to prevent it from getting that burnt, sitting-on-the-burner-too-long taste. So, subsequent cups from that pot might be cool or cold. That means an extra step of heating the coffee in the microwave before pouring it into the Ember mug. I've been using a measuring cup for this. The Ember mug cannot be placed in the microwave. BTW, the capacity is listed as 10 ounces. That may be so if you fill it to the very top, but the practical capacity is actually 8 ounces.
It remains to be seen what the battery life will be and how delicate the electronics are. Trying to be very careful not to drop it!
Your money might be better spent on a thermal coffee mug. (You could probably buy a bunch of them for what you'll spend on this.) If you do decide to buy this, better prices are available elsewhere.
**UPDATE** 2-5-2018: Less than three months into using my Ember mug, the white ceramic coating has begun to flake off near the bottom (see photo). The person who gave me the mug has contacted customer service, since it is still under warranty. I'm afraid, though, that even if they send a replacement, the same thing will happen to it. We'll see. I'll update further as this develops. For now, I am changing my review from three stars to one.
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