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Emotional Design: Why We Love (or Hate) Everyday Things Paperback – May 11, 2005
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From Publishers Weekly
Techno author Norman, a professor of computer science and cofounder of a consulting firm that promotes human-centered products, extends the range of his earlier work, The Design of Everyday Things, to include the role emotion plays in consumer purchases. According to Norman, human decision making is dependent on both conscious cognition and affect (conscious or subconscious emotion). This combination is why, for example, a beautiful set of old mechanical drawing instruments greatly appealed to Norman and a colleague: they evoked nostalgia (emotion), even though they both knew the tools were not practical to use (cognition). Human reaction to design exists on three levels: visceral (appearance), behavioral (how the item performs) and reflective. The reflective dimension is what the product evokes in the user in terms of self-image or individual satisfaction. Norman's analysis of the design elements in products such as automobiles, watches and computers will pique the interest of many readers, not just those in the design or technology fields. He explores how music and sound both contribute negatively or positively to the design of electronic equipment, like the ring of a cell phone or beeps ("Engineers wanted to signal that some operation had been done.... The result is that all of our equipment beeps at us"). Norman's theories about how robots (referred to here as emotional machines) will interact with humans and the important jobs they will perform are intriguing, but weigh down an already complex text.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to an out of print or unavailable edition of this title.
Computer science professor Norman also advises design firms. He brings his background in academics and business to bear on the emotional valence surrounding objects of daily use, be they kitchen utensils, automobiles, or a football coach's headset. Norman's analysis of people's emotional reactions to material objects is a delightful process, replete with surprises for readers who have rarely paused to consider why they like or loathe their belongings. He breaks down emotional reactions into three parts, labeled "visceral," "behavioral," and "reflective," asserting that "a successful design has to excel at all levels." Norman's examples of items ranging from bottles to hand tools fulfill this dictum, although he feels that designers do not often take emotion into account when formulating what an object should look like. With household robots on the horizon, Norman implores designers to redeem their mistakes in designing personal computers. His readers will take away insights galore about why shoppers say, "I want that." Gilbert Taylor
Copyright © American Library Association. All rights reserved --This text refers to an out of print or unavailable edition of this title.
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Top Customer Reviews
Herbert A. Simon
"An interesting exception to these problems comes when designers or engineers are building something for themselves that they will frequently use in their own everyday lives. Such products tend to excel. As a result, the best products today, from a behavioral point of view, are often those that come from the athletic, sports, and craft industries, because these products do get designed, purchased, and used by people who put behavior above everything else. Go to a good hardware store and examine the hand tools used by gardeners, woodworkers, and machinists. These tools, developed over centuries of use, are carefully designed to feel good, to be balanced, to give precise feedback, and to perform well. Go to a good outfitter’s shop and look at a mountain climber’s tools or at the tents and backpacks used by serious hikers and campers. Or go to a professional chef’s supply house and examine what real chefs buy and use in their kitchens."
Norman, Don (2007-03-20). Emotional Design: Why We Love (or Hate) Everyday Things (p. 82). Basic Books. Kindle Edition.
"Engineers and other logical people tend to dismiss the visceral
response as irrelevant. Engineers are proud of the inherent quality of their work and dismayed when inferior products sell better “just because they look better.” But all of us make these kinds of judgments, even those very logical engineers. That’s why they love some of their tools and dislike others. Visceral responses matter."
There's also a large section near the end about robotics and the future. While it's interesting, it reads more like science fiction or the typical dicsussions that you have in either a mobile robot at a university or a AAAI conference. I personally think the book could've stood just as well without it.
The following examples are good: The teapots, the souvenir monument, the two watches, Pirovano's tea strainer, Phillippe Starck's "Juicy Salif" juicer. The "poor chair" picture is also good, though it's not discussed much.
However, after the initial premise is stated the book seems to go on for a while, and as I was reading some pages I found myself wondering, "What was this chapter supposed to be about?" I also found myself wanting more, better examples, and more contrast, such as showing, "Here are two products in the same category, and this is why Product A is good and Product B is not." As the book is about emotional design, I thought it also needed many more photos of products, again possibly showing good/interesting design vs. bad.
The book starts well and comes straight to the point of Norman's main theory: design perception happens on a visceral, behavioural and a reflective level. He then continues with his explanation of what that means for design. This is all pretty good stuff, and although it's quite theoretical, it's easy to see that there is a lot of clever thinking involved. This theory is the reason why I gave the book 3 stars and not 2 - students of design should be acquainted with this theory, and I'm a strong believer in students hearing theories from the horse's mouth. However, I would then continue to recommend reading it until examples and predictions of the future start, and then simply put the book down and tell everybody you've read the whole thing. Nobody will challenge you on that.
I think this is because I'm an impatient reader. For example, I don't read fiction. I want to read facts about things I can apply in a practical way. This book is much more about theory than practical applications.
I'm sure some people love reading theory, and they will love this book. But if you're like me and really want a book to deliver information you can use on every page, you should buy The Design of Everyday Things instead, if you haven't already.