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Emotional Intelligence 2.0 Hardcover – June 16, 2009
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"Emotional Intelligence 2.0 is a fast read with compelling anecdotes and good context in which to understand and improve your score."
"Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes."
--The Washington Post
"Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It's nice to know that average IQ doesn't limit a person to average performance. And who can resist an online quiz with instant feedback?"
From the Inside Flap
--THE DALAI LAMA
"Emotional Intelligence 2.0 is a fast read with compelling anecdotes and good context in which to understand and improve your score."
For the first time ever in a book, TalentSmart's revolutionary program helps people identify their EQ skills, build these skills into strengths, and enjoy consistent performance in the pursuit of important life objectives. The book contains proven strategies from a decade-long effort to accurately measure and increase emotional intelligence. Trusted by upper-echelon leaders inside companies worldwide, these strategies will enable you to capitalize on the skills responsible for 58% of performance in all types of jobs.
Includes a passcode for online access to the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and what you can do to begin maximizing it immediately.
Rooted in sound research involving more than 500,000 responses, this new edition of the test will:
-- Pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most.
-- Reveal the specific behaviors responsible for your EQ scores.
-- Allow you to test yourself a second time to measure how much your EQ has increased from your efforts.
The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage.
With 90% of top performers high in EQ, and EQ twice as important as IQ in getting where you want to go in life, who can afford to ignore it?
Author interviews, book reviews, editors picks, and more. Read it now
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FOREWORD BY PATRICK LENCIONI
Lencioni is one of those gurus that has sold millions of books, none about emotional intelligence (EQ). As Lencioni proclaims in the foreword, he's no EQ expert, but he sees everyday how critical a skill it is to have and he's so enthusiastic about this book because it's the first he's read that actually shows you how to increase your EQ and apply it in your life.
This chapter opens with a riveting story of a surfer who is attacked by a great white shark in California. I won't spoil it by telling you how, but the story is a great illustration of the power of emotion and how important it is to understand and manage our emotions. This chapter also illustrates how our brains are wired to react to events emotionally before our reason kicks in, and it lays the groundwork for the process by which the rest of the book will teach you to increase your EQ.
THE BIG PICTURE
This chapter teaches what EQ is and what it isn't. For example, a lot of people mistakenly think that EQ is a part of your personality. To the contrary EQ is separate from your personality, just as it is separate from your intellect, or IQ. It begins to build your understanding of emotions by showing what the five core emotions look like in varying degrees of intensity. Next the authors fun and engaging approach explains studies that illustrate how important EQ is in daily living. They show how your EQ impacts things like your tolerance for change, how you manage stress, even how much money you make!
-DIGGING IN: MY EMOTIONAL INTELLIGENCE ACTION PLAN-
If you haven't already, by this point in the book you need to open the orange envelope inside the back cover and retrieve the unique passcode that lets you go online to take the Emotional Intelligence Appraisal test. I'd actually heard of this test (it's the most widely used EQ test out there), so I thought it was pretty cool that they let you take it for free with the book. In addition to revealing your EQ scores, your test results guide you through the areas you need to work on improving the most. This chapter helps you to develop your plan of attack, including the action plan where you actually record what it is your going to do and by when.
(ACTUALLY THERE IS A CHAPTER OF STRATEGIES FOR EACH SKILL, BUT I'LL JUST DESCRIBE THIS ONE)
This section of the book has 66 strategies to increase your EQ. Each strategy is well-detailed (most 2-3 pages) and something that you can begin doing immediately. Your test results tell you which EQ skill you need to work on the most (for me it was Self-management), as well as which of the chapter's strategies will increase your ability in that skill the most. I thought this part was pretty cool. Basically, the test analyzed my score profile and picked the three strategies that would improve my biggest weaknesses in self-management. One of the strategies it suggested, Breathe Right, hit the nail on the head. I'm not one of these people that needs to take a deep breath to calm down and stop being angry, which is good because that's NOT what the strategy is teaching. Actually, it illustrates how some of us, when left to our own devices, breathe too shallow, which deprives some of the higher (rational) areas of the brain of the oxygen needed to keep us completely calm and focused. So now, whenever I need to clear my head, think on my feet at work, make a tough decision, figure out what I should get my wife for her birthday, etc. I use this breathing strategy, and I'm continually amazed by how quickly it makes me calm and focused. Anyway, that's just one self-management strategy, but I thought it'd be useful for you to see what one is like in detail.
-EPILOGUE--JUST THE FACTS: A LOOK AT THE LATEST DISCOVERIES IN EMOTIONAL INTELLIGENCE-
This epilogue is quite interesting. The authors' company is a think tank that has tested more than half a million people worldwide, and they share some of the more interesting conclusions from their data that didn't show up earlier in the book. For example, women outscore men in overall EQ, but the sexes have an equal ability in self-awareness (men fall short because they do less with the emotional information they take in). Anyhow, there are studies of EQ differences across various generations (Boomers vs. Millenials is really interesting), in different job titles (CEO's have the lowest EQ in the workforce!), and even US vs. China (our new, big economic competitor).
-DISCUSSION QUESTIONS FOR READING GROUPS-
This last appendix has some great questions for discussion. I'm not in a book club, but my wife read the book and we talked about some of these questions and it led to some really interesting discussions.
After having read the book I find two things about the book that really bugs me.
1.) The authors succinctly attempts to describe man in a neatly packaged deal that incorporates as its only content your intelligence, your emotional inteligence, and your personality. They state that your IQ and your personality are static and are incapable of changing throughout the course of your life. Only your emotional intelligence can be manipulated. I wholeheartedly disagree with them. Your actual ability to process material at faster rates may not change over the course of your life but the way you process the material can be managed. For instance, your brain may be a Pentium 4 chip (although more and more lately I think kids behave more like a 386) and your intelligence may be closely related to your brain's ability to process information, but intelligence is so much more than natural abilities to process raw data.
If you learn how to manage and process information differently then you don't necessarily need a faster and more intelligent brain to improve your level of intelligence. To say that people are only as smart as the day they were born is like saying water can only be water in it's three physical states. You neatly draw attention to the mundane fact that yea water can only be gas, liquid, or solid, but water can be so much more than that. Sometimes intelligence is not merely the physical state but also the intent and action behind it as well. Water can be soup, soda, coolant, etc... You may be a Pentium4 but be able to perform better than a duo core chip with a fragmented hardftive by bettering and refining yourself through the process of learning thusI think intelligence can be increased overall. If they insist that intelligence is purely your speed and rate of processing of your brain then perhaps they should then stop referring to intelligence and simply call it brain power.
In addition, they say your personality is stable throughout your entire life and thus cannot be changed. I'm certain everyone here on Amazon either has known someone who has changed their personality (ie going from being introverted to introverted or vice versa) or have experienced it yourself. When I was a kid I hated meeting people and crowds because I was a shy kid. I didn't know a lot of stuff to say and when teachers and professors asked me to read out loud or give a presentation to the whole class forgettaboutit! I didn't like parties or going clubbing (at first) and would rather go play chess at Starbucks.
Then through a process of experiencing life and learning life skills and communication skills and just knowing more information I was able to change. I thrive on public speaking and I love going out and meeting people (although I actually can find enjoyment in either staying home or go on a social outting depending on the weather, my mood, who is going, and where we are going all plays a role in my deciding if I'm introverted or extroverted at the time).
My problem with the authors is that they seem to pigeonhole people and say that people cannot change intellectully nor can they change their own personality or characteristic traits. If this was realy the case then a cheater/liar/thief/murderer/DUI can never change their ways because that's their personailty (characteristic flaw is weakness in resisting lust, impulse, greed, etc...). I've known people who are serial cheaters in college and couldn't keep their @$@! In their pants (women too not only guys... Actually know more women that cheated than men). Now they are married with kids and are committed to their relationship. As they have stated as to why they cheated and gave into their temptation it's because they were young and felt reckless and wanted to experience. They still have impulses but overall they don't feel the urge to act out the impulse anymore because they've been there before and they prefer stability now.
According to them the Holy Grail of change can only happen through changing your EQ. This is completely a biased point of view. In the book they make bold statements that state "people who are low in EQ and job performance can match their colleagues who excel in both - solely by working to improve their EQ."
So what they are saying is by improving only on your EQ while disregarding knowledge and improvement on skillsets you will perform just as well as that colleague that operates with a superchip processor with an IQ of 175 and has high EQ with a your presumably slower processor. Gypsies once sold medicine in the past offering people cures saying that the only thing that can save them is the stuff the are peddling. Shameless self-promotion if you ask me. Imagine for a second two physicists, an average but still very smart physicist who has an relatively average IQ of 129 and a low EQ and Einstein who is both high on IQ and EQ. The authors' stance is that if the average physicist improves his EQ to that of Einstein's or better he will achieve the same as Einstein. Right and if you dress a pig up as cow te pig would fetch the same price at a cattle auction. It's still about substance when grading even success right? The first physicist still would not achieve as much as Einstein would. What I have a problem with the authors here is that they almost recklessly and foolishly push the idea that EQ is the one and only thing (or at least the one thing that has the absolute most impact) that determines whether people perform admirably at a job. This is a reckless stance because there will be people out there that would actually believe that their lazy no-knowledge butts would start performing like Bill Gates or Steve Jobs while disregarding the fact that both Jobs and Gates continually improve upon themselves in very non-EQ ways.
2.) Besides Who Moved My Cheese and How Full is Your Bucket I can't recall another book that has bigger print than this book. EQ is a very important and complex subject that cannot be adequately covered in this short book. I'm with other reviewers in regards to this. It's like them telling you to boil water and throw the chicken in to make chicken soup. How long do I boil it? How about the amount of seasoning? Do I shred the chicken or cut up into pieces? Maybe I should buy precut pieces? I know making chicken soup is slightly more complicated than simply boiling water and throwing chicken in it. To me this is indicative as to their basis of information that they are presenting in this book. Too narrowminded and shortsighted to be taken seriously. Afterall, you wouldn't buy a cookbook that explains the reasons for cooking and why people get sick from undercooked food but then when showing you the recipe all it tells you is to start throwing things in the crock pot but not telling you the amounts to use or what cut of meat or how long to cook right?
Another indication that the authors are a bit shallow in their content and commitment in writing an actual book of well informed and useful substance is their online EQ quiz. I've seen more indepth quizes on cereal boxes. And just in case you're thinking it's not about the size but the quality of the content questions... No. They hve like 3 or 4 questions regarding each of the four EQ competencies. After you answer the handful of questions they magically tell you how you rate emotionally.
Not good. Wouldn't recommend reading this book. Actually read it if you want but don't buy it.
The last thing I need is another on-line account to maintain and repeatedly unsubscribe from their spam. Didn't even get a quarter of the way through the Kindle edition before getting just plain annoyed with it.
The first couple chapters draw you in, convince you that they will make you brilliantly successful, then you start suspecting you're being recruited by a cult...
The authors use excellent anecdotes to illustrate various concepts, and their research is compelling and original. Some of the information on emotional intelligence and job title (e.g. CEOs have the lowest EQs in the workforce, on average), is very revealing. My favorite anecdote in the book is the riveting story of a surfer who survives a run in with a 5,000 pound great white, by using his emotional intelligence.
All in all, an outstanding read that's a great value at $13!