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Emotional Intelligence 2.0 Hardcover – June 16, 2009
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By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.
Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:
1) Self-Awareness
2) Self-Management
3) Social Awareness
4) Relationship Management
Emotional Intelligence 2.0 is a book with a single purpose—increasing your EQ. Here’s what people are saying about it:
“Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way.”
—The Dalai Lama
“A fast read with compelling anecdotes and good context in which to understand and improve.”
—Newsweek
"Gives abundant, practical findings and insights with emphasis on how to develop EQ. Research shows convincingly that EQ is more important than IQ."
--Stephen R. Covey, author, The 7 Habits of Highly Effective People
"This book can drastically change the way you think about success...read it twice."
--Patrick Lencioni, author, The Five Dysfunctions of a Team.
- Print length280 pages
- LanguageEnglish
- PublisherTalentSmart
- Publication dateJune 16, 2009
- Dimensions7.13 x 5 x 0.72 inches
- ISBN-100974320625
- ISBN-13978-0974320625
Book recommendations, author interviews, editors' picks, and more. Read it now.
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Self-management is your ability to use your awareness of your emotions to stay flexible and direct your behavior positively.Highlighted by 11,947 Kindle readers
Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.Highlighted by 11,702 Kindle readers
Relationship management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully.Highlighted by 10,623 Kindle readers
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Real results come from putting your momentary needs on hold to pursue larger, more important goals.Highlighted by 2,490 Kindle readers
From the Publisher
Editorial Reviews
Review
--NEWSWEEK
"Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes."
--The Washington Post
"Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It's nice to know that average IQ doesn't limit a person to average performance. And who can resist an online quiz with instant feedback?"
--Newsday
From the Inside Flap
--THE DALAI LAMA
For the first time ever in a book, TalentSmart's revolutionary program helps you identify your EQ skills, build these skills into strengths, and enjoy consistent performance in the pursuit of important life objectives. The book contains 66 proven strategies from a decade-long effort to accurately measure and increase emotional intelligence. These strategies will help you to capitalize on the skills responsible for 58% of performance in all types of jobs.
Includes a passcode for online access to the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and what you can do to begin maximizing it immediately.
Rooted in sound research involving more than 500,000 responses, this new edition of the test will:
-- Pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most.
-- Reveal the specific behaviors responsible for your EQ scores.
The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage.
From the Back Cover
--THE DALAI LAMA
"Emotional Intelligence 2.0 is a fast read with compelling anecdotes and good context in which to understand and improve your score."
--NEWSWEEK
"Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes."
--The Washington Post
"Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It's nice to know that average IQ doesn't limit a person to average performance. And who can resist an online quiz with instant feedback?"
--Newsday
"This book can drastically change the way you think about success...read it twice."
--Patrick Lencioni, author, The Five Dysfunctions of a Team
Includes a passcode for online access to the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and what you can do to begin maximizing it immediately.
Your test results will pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most.
The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage.
About the Author
Their bestselling bookshave been translated into 25 languages and are available in more than 150 countries. Drs. Bradberry and Greaves have written for, or been covered by:Newsweek, BusinessWeek, Time, Fortune, Forbes, Fast Company, Inc., USA Today, The Wall Street Journal, The Washington Post,andThe Harvard Business Review.
Product details
- Publisher : TalentSmart; First Edition (June 16, 2009)
- Language : English
- Hardcover : 280 pages
- ISBN-10 : 0974320625
- ISBN-13 : 978-0974320625
- Item Weight : 13 ounces
- Dimensions : 7.13 x 5 x 0.72 inches
- Best Sellers Rank: #485 in Books (See Top 100 in Books)
- #16 in Leadership & Motivation
- #22 in Personal Transformation Self-Help
- #27 in Success Self-Help
- Customer Reviews:
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Very informative book with EQ test in the back !
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A look inside and why this is great in our library!
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Customer Review: Great price!! 2 dollars and some change 💰🥰
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Review: Emotional Intelligence by Dan Goleman
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My Point of View on the Book: Emotional Intelligence 2.0
Andre Ballin

About the authors

Dr. Bradberry's new book, EMOTIONAL INTELLIGENCE HABITS, offers a groundbreaking new way to change your habits and change your life. His bestselling books have sold millions of copies and are available in more than 150 countries.
Dr. Bradberry is a LinkedIn Top Voice, with 2.5 million followers on the platform. He has written for or been covered by Newsweek, BusinessWeek, Fortune, Forbes, Fast Company, USA Today, The Wall Street Journal, The Washington Post , and The Harvard Business Review.
He is a world-renowned expert in emotional intelligence who speaks regularly in corporate and public settings. Recent engagements include Intel, Coca-Cola, Microsoft, Wells Fargo, Salesforce.com, The Global Leadership Summit, The Fortune Growth Summit, and The Conference Board: Learning from Legends.
Dr. Bradberry holds a Dual Ph.D. in Clinical and Industrial-Organizational psychology. He received his bachelor of science in Clinical Psychology from the University of California - San Diego.

Discover more of the author’s books, see similar authors, read book recommendations and more.

"The striking title of the writer Lac Su’s memoir is “I Love Yous Are for White People,” which explores the emotional devastation wreaked on one Vietnamese family by its refugee experiences. I share some of Lac Su’s background, and it has been a lifelong effort to learn how to say, without awkwardness, “I love you.” I can do this for my son, and it is heartfelt, but it comes with an effort born of the self-consciousness I still feel when I say it to my father or brother."
- Viet Thanh Nguyen, 2016 Pulitzer Prize Author for Fiction, Edgar Award for Best First Novel, and Andrew Carnegie Medal for Excellence in Fiction. Author of THE SYMPATHIZER: A NOVEL, RACE AND RESISTANCE, AND NOTHING EVER DIES.
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"For second-generation, American-born/raised folks like myself, author Lac Su totally nailed it: we first felt a collective wave of PTSD--Parental Trauma Stress Disorder--sweep over us as we recognized slivers from our childhood reflected . . . I won't regale you with stories from my own tiger mother issues but suffice to say, shards of those proscriptions hit home closer than I'd care to admit."
- Ta-Nehisi Coates, author of THE BEAUTIFUL STRUGGLE, BETWEEN THE WORLD AND ME, AND WE WERE EIGHT YEARS IN POWER
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"I Love Yous are for White People is a testament to the resilience of the human spirit. A breath-taking journey about beauty and love."
- Dave Pelzer, author of A CHILD CALLED IT and recipient of the National Jefferson award
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"The book debunks the seemingly positive myth of Asian Americans as a model minority, substantiates certain negative stereotypes of Asian men, and challenges some of the classic Asian values that apparently have shaped the Asian American identity. I argue that Su’s memoir is a critique of structural inequalities, urban poverty, unemployment, inaccessibility to a support network, and the intersection between class, gender, and race in the contexts of war and its aftermath."
- Ha, Quan-Manh (2016) "Domestic Violence in Lac Su’s I Love Yous Are for White People: A Sociological Criticism Approach," Asian American Literature: Discourses & Pedagogies: Vol. 7, Article 9.
---
"In I Love Yous are for White People, Lac Su has given us the ultimate in memoir. A remarkable story full of sweetness, pain, but most of all, hope."
- Tish Cohen, author of TOWN HOUSE and INSIDE OUT GIRL.
---
"I LOVE YOUS ARE FOR WHITE PEOPLE by Lac Su is that rare combination of a miraculous yet true story that also happens to be masterfully written. The author's account of his family's nightmarish escape from Viet Nam, on foot, under heavy gunfire, and then by boat - told sparingly and unforgettably - sets the stage on which the rest of his story spools out with such a flow that you forget you are in the act of reading. Lac Su has told a brave story that is also a cautionary tale that should be read by many, showing us the way to how our youth - immigrant and otherwise - can come to know their true worth."
- Mim Eichler Rivas, author of BEAUTIFUL JIM KEY, coauthor of FINDING FISH with Antwone Fisher and coauthor of THE PURSUIT OF HAPPYNESS with Chris Gardner.
---
“In I Love You Are for White People, author Lac Su offers a face—his face—as a window into the experiences of impoverished Asian refugees. Su recounts the formative events of his childhood and adolescence, all of which bear the theme of searching for love and community within the confines of racial identity and socioeconomic status. From an academic perspective, many facets of Su’s memoir are pregnant with social commentary but Su maintains focus on the humanistic aspects of his family’s stories . . . emboldening us with the initiative to create a more hospitable America.”
- Leung, Chung (2014) “Book Review: I Love Yous Are for White People,” Hispanic Journal of Behavioral Sciences: Vol. 36, Article 2. Stanford University, CA, USA
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"Lac Su's extraordinary story of exile - from a country, a family, and ultimately from himself - is both a heart-wrenching and immensely entertaining read. Lac is a master storyteller. Each scene was like a Wes Anderson film - quirky, moving, surprising - and the more I read the more I fell in love with this vulnerable and hurting, but also resourceful and self-sustaining, boy."
- Kerry Cohen, author of LOOSE GIRL: A Memoir of Promiscuity
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"The riveting opening sets the stage as the family raced to a rickety boat to escape their homeland, dodging communist gunfire as they ran. The son of war refugees, the author came of age in the poor enclaves of Los Angeles with an emotional burden familiar to children of immigrants. Su offers a compelling narrative of immigrant life, cultural dissonance and the tug of familial obligation..."
- KIRKUS Reviews
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"In this moving first memoir, Su recounts his family's escape from a difficult life in Vietnam for another in Los Angeles. Much of the City of Angels is the polar opposite of shimmering Hollywood--Su encounters abject poverty and gang culture. After looking for love in all the wrong places, he eventually establishes an identity in his adopted country. Anyone who wonders what obstacles an immigrant must overcome will be fascinated by this assimilation story; Maxine Hong Kingston's The Woman Warrior complements it nicely."
- LIBRARY JOURNAL
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"Haunting, brutal . . . From molestation and abuse to gang banging and armed robbery, [Su] spares no detail in his memoir - and he doesn't regret sharing any of it."
- San Diego UNION-TRIBUNE
---
"Harrowing . . . a haunting memoir . . . with this debut, [Su is] ready for a much-deserved audience."
- San Francisco CHRONICLE
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"In a recent memoir, Vietnamese American writer Lac Su directly addresses this topic, right in his book's title: I Love Yous Are for White People."
- StuffWhitePeopleDo.com
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"This is a powerful book about immigrants finding the harsh realities of East L.A. instead of the American dream, and redoubling their efforts and getting it in the end."
- VANITY FAIR
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"The best memoirs trace not only the writer's personal evolution, but also give the reader an insider's view into history. That's the case with Su's account of his family's escape from Vietnam and subsequent resettling in a gang-ridden pocket of Los Angeles. The dislocation cracks open Su's father's sense of his place in the world, and he takes his misery out on his tender-hearted son, who eventually turns to a gang for companionship. Heavy stuff, to be sure, but Su's delight in the telling detail -- whether it's the shiny 747 that whisks his family to their new life or his Vietnamese uncles' incredulity at not being able to take home stray California dogs for dinner pokes a few pinholes in the darkness."
- Minneapolis STAR TRIBUNE
(Considered the book one of the best memoirs to read this summer)
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"With each transparent penstroke, Su offers audiences an inside look at his exchange of shameful ashes for the beauty of hope and a new tomorrow. Simply, I Love Yous Are for White People is a story of redemption."
- NEWD Magazine
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"What I love most about I Love Yous is not necessarily the tale itself -- I have read my share of stories about new Asian immigrants in America. What really moves me is Lac's vivid, powerful recollection of his early life, told with sensitivity, fearlessness, and a knowing nod to anyone who's been there too."
- Angry Asian Man of www.AngryAsianMan.com
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"I recommend this book. Highly."
- bigWOWO of www.bigWOWO.com
(Rated it: Asian American Gold)
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"Hands down, all biases aside, it was a great book. A must-read for anyone interested in the Southeast Asian American experience. I'm convinced I-Love-Yous are for White people."
- Minority Militant of MinorityMilitant.blogspot.com
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"Plainly clear by now that I LOVE this book and have come to love the man who wrote it. I don't know what to tell you, except that you should totally check this book out."
- Jee of 8Asians.com
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"I couldn't put [this] f..ker down. I'm already half way through this MF and I may have to finish it up tonight, and the way I read, lips wide open pronouncing every word - f... people - I'm not going to sleep tonight."
- Slanty of SlantEyeForTheRoundEye.com
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"...what truly works about the book is that Su manages his narrative with neither self-pity nor self-aggrandizement. (That the memoir does not fairly drip with delusions of grandeur makes it, I have to say, unique in the slate of autobiographies by Vietnamese American men to date.) I liked the Lac I met in his pages. And it is a long-awaited treat finally to have a Vietnamese American memoir to recommend reading..."
- Hyphen Magazine
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"Lac's story can be more accurately described as shock and awe - so shocking that it leaves the reader in awe about how something like this could happen to anyone."
- Asia Pacific Arts Magazine
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"[The book] covered familiar territory with its thematic combination of filial piety, cultural identity, and urban gang violence. While I can understand the resistance towards these worn-out tropes, I think it's slightly shortsighted to consider this memoir solely as another entry into the slate of memoirs that deal with these tropes . . . perhaps there are geopolitical patterns and socioeconomic roadmaps in place that breed these heritages of violence . . . I think this topic of discussion is particularly relevant to today's international climate, considering the state of current U.S. foreign affairs . . ."
- Lantern Review: A Journal of Asian American Poetry
"The Making of a Memoir" is a short documentary produced/directed by Steve Nguyen.
Check it out here: http://vimeo.com/4994292

Jean Greaves, Ph.D. is an EQ expert and the best selling author/co-author of four books with over 2 million in print across 25 languages: Team Emotional Intelligence 2.0, Emotional Intelligence 2.0, Leadership 2.0, and The Emotional Intelligence Quick Book.
The 2.0 book series was written with one purpose: To share with readers what is understood and emerging in the field of emotional intelligence and leadership, so readers can grow in their careers and personal lives. These books compile and translate research findings into a practical guide. She and her co-authors and contributors offer easy-to-understand and sound strategies that readers can put into practice on their own.
Jean co-developed TalentSmartEQ's Emotional Intelligence Appraisal suite of EQ assessments and the Mastering EQ training programs. Her work has been covered by Fortune, Fast Company, USA Today, The Wall Street Journal, and The Harvard Business Review. Jean has a PH.D. in industrial-organizational psychology degree from The California School of Professional Psychology and a B.A. in psychology from Stanford University.
Jean has spent her career developing working professionals and teams on their emotional intelligence skills, coaching executives, and advising corporations and leaders worldwide.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers find the book informative and helpful for self-improvement. They describe it as a quick, easy read that is concise and actionable. The book provides a step-by-step guide on dealing with emotions and recognising others' feelings. However, some customers report issues with the access code not being provided or already used.
AI-generated from the text of customer reviews
Customers find the book helpful for improving emotional intelligence. They appreciate the practical solutions and well-explained practices. The book provides a useful reference for self-improvement, including how to identify shortcomings and work on improving EQ.
"...What sets this book apart is its practical focus—it doesn’t just tell you what emotional intelligence is but also shows you how to develop it step-by..." Read more
"...reader to understand the book’s four primary primary principles: self-awareness, self-management, social awareness, and relationship management...." Read more
"...The book then breaks down each section, and talks about how to identify short-comings, how to think about each these categories, and gives a ton of..." Read more
"...I am beyond grateful to come across this book and ready to implement the exercises in this book. it’s time to put in the work! 10/10 recommend ." Read more
Customers find the book easy to read and actionable. They appreciate the helpful assessment included with the book. The chapters are short, followed by sensible exercises that flow into larger sections. The book is considered a good hardcover book that is worth the effort.
"Included with the book is a helpful assessment for the reader to first understand their own level of emotional intelligence...." Read more
"...The book then breaks down each section, and talks about how to identify short-comings, how to think about each these categories, and gives a ton of..." Read more
"Quality Book." Read more
"...Fabulous book. I highly recommend it." Read more
Customers find the book easy to read and informative. They appreciate the simple, well-explained practices. The book is concise and informative, making it easy to listen to on the way to work. It helps readers communicate clearly and effectively, setting a baseline for measuring progress.
"...Whether you want to improve relationships, enhance workplace communication, or achieve personal growth, this book offers invaluable insights and..." Read more
"...Understanding and applying these principles can help the reader communicate and develop meaningful relationships at work, with family, and in social..." Read more
"...ordered it as a book to be read for work but found it to be an absolutely easy read that has changed the way I think about my everyday actions...." Read more
"...the book is a self assessment test that is short and the questions are very transparent like "Do you think about others when making decisions?"..." Read more
Customers find the book helpful for understanding their emotions and building successful relationships. They say it provides good insight into understanding one's emotions and using them to build successful relationships. The book also has inspirational aspects that help readers stay calm and listen effectively.
"...it a must-read for anyone looking to understand and improve their emotional intelligence...." Read more
"...The information in this book is the foundation to self control , emotional management , and the ability to manage relationships...." Read more
"Informative about our emotions. How to better understand, be aware, and utilize them to make life better for self and other...." Read more
"...- Recognize other people's feelings. - Accurately pick up on the mood in the room. - Hear what the other person is 'really' saying. -..." Read more
Customers like the assessment tool. They mention it's an online password that allows them to get their EQ score, and love the self-assessment portion of the book. The claim is that EQ is an excellent predictor of workplace success, even subsuming other skills. The self-assessments are a good start, and the book would be a great EQ primer.
"...Buying the book also gives you access to a code that allows you to take a super special test (in their eyes I'm sure) that analyzes where you need..." Read more
"...I was hoping that this book would be a great EQ primer, and I decided to follow along with its instructions to get the full benefit of the book...." Read more
"...very well-explained practices it gave me, along with the online tests and practices (oh yeah, they have thought of everything) have exponentially..." Read more
"...provide much insight into emotional intelligence and the strategies presented are trite...." Read more
Customers have mixed opinions about the book's value for money. Some find it worthwhile and an enjoyable read, while others consider it useless, with no real value in the test. The book is business-focused, with too much emphasis on money making.
"...Definitely business focused so it reads like emotional intelligence is for being more productive at work with little attention given to EQ in the..." Read more
"...have exponentially made it worth the paltry purchase price...." Read more
"...Not good. Wouldn't recommend reading this book. Actually read it if you want but don't buy it." Read more
"...you think an education in emotion is needed in your life this book is a real bargain...." Read more
Customers are unhappy with the access code provided in the book. They say it's missing, scratched, or not included at all.
"Was excited to do the test, but no code was given." Read more
"...Decided to take the test and the book didn’t contain the passcode. Bummer. Difficult trying to get another passcode without buying the book." Read more
"...I was sent a used book with the access code already scratched and redeemed. The only way to get a new code is to purchase and entire new book...." Read more
"...While i like the book and there is an online password that lets you get your EQ score, i think the tips on improving EQ are a little shallow...." Read more
Customers find the content superficial, with little or no research cited. They describe the book as silly, dull, and lacking in substance. The reader is described as bland and demure.
"...Overall, I’d recommend skipping this book. The content is superficial with little or no research cited and the test is even worse." Read more
"...book is written at a middle school english level and insults the intelligence of the reader constantly with vapid and generic 'insights'...." Read more
"...book, but the narrator on the Audible version of this book is LAUGHABLE at best and intolerable at worst...." Read more
"...Every woman's voice was similar: a weak-sounding. demure, maleable, and doe-eyed kind of voice that reminded me of a 1950s stereotypical secretary's..." Read more
Reviews with images
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Top reviews from the United States
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- Reviewed in the United States on January 7, 2025I absolutely love this audiobook! "Emotional Intelligence 2.0" is engaging and highly informative, making it a must-read for anyone looking to understand and improve their emotional intelligence. The authors do an excellent job of breaking down complex concepts into simple, actionable strategies that are easy to implement daily. The self-assessment tool included in the book is a fantastic resource for pinpointing strengths and areas for growth.
What sets this book apart is its practical focus—it doesn’t just tell you what emotional intelligence is but also shows you how to develop it step-by-step. Whether you want to improve relationships, enhance workplace communication, or achieve personal growth, this book offers invaluable insights and tools. It’s a well-structured guide that keeps you hooked from start to finish. Highly recommended for anyone seeking to thrive personally and professionally!
- Reviewed in the United States on July 7, 2024Included with the book is a helpful assessment for the reader to first understand their own level of emotional intelligence. This sets the foundation for the reader to understand the book’s four primary primary principles: self-awareness, self-management, social awareness, and relationship management. Understanding and applying these principles can help the reader communicate and develop meaningful relationships at work, with family, and in social environments. I found the book to be rich with insights and practical take aways and would recommend it to the Amazon community.
- Reviewed in the United States on March 8, 2024I got, and finished, this book in two days. I initially ordered it as a book to be read for work but found it to be an absolutely easy read that has changed the way I think about my everyday actions.
First, I completed the EQ test/survey that's included with the book, which gave me my EQ scores in the 4 areas this book covers: self-awareness, self-management, social awareness, and relationship management. This is the hard pill... if you're honest, I think you'll be surprised at how low some of these might be. While I found the test a bit short to give me a wholistic score like it did, it did at least give me the motivation to read about how I can improve.
The book then breaks down each section, and talks about how to identify short-comings, how to think about each these categories, and gives a ton of thoughtful advice.
While I initially picked this up as a requirement for my sales job, I'll be recommending it to anyone I know starting a career and trying to move up the ladder - the book goes into great detail on how important EQ is in all aspects of life, but definitely has a focus on career success.
Highly recommend, I only wish it was longer!
- Reviewed in the United States on December 8, 2024Quality Book.
- Reviewed in the United States on September 19, 2024I’ve had this book for a few months now and finally got around to read within a few days . The information in this book is the foundation to self control , emotional management , and the ability to manage relationships. I am a 24 year old women who rarely felt negative emotions and spent majority of my childhood either content or happy (which I am thankful for ), so you could imagine how now being an adult my emotional control of emotions outside of that is very under developed . I am beyond grateful to come across this book and ready to implement the exercises in this book. it’s time to put in the work! 10/10 recommend .
- Reviewed in the United States on January 11, 2024The book is short, which could be a good thing for some, but I found that it was lacking depth. Definitely business focused so it reads like emotional intelligence is for being more productive at work with little attention given to EQ in the context of your personal life. The Emotional Intelligence test that is included with the book is a self assessment test that is short and the questions are very transparent like "Do you think about others when making decisions?" And you rate yourself from "Never" to "Always". I recommend Daniel Goleman's Emotional Intelligence over this book. It's more dense but it has the depth that the topic deserves.
- Reviewed in the United States on December 7, 2024I discovered aspects of my personality I should be working on. Very helpful and thought-provoking. I am likely to continue to revisit it in the future.
- Reviewed in the United States on February 20, 2015I really wish I had read this book in high school and better yet had a course in it. It would have saved me a lot of grief. As a society, we need to teach children how to deal with emotions. I wish I had not taken it out of the library because the code in the back only works for one person. So, I was not able to take the EQ (Emotional Intelligence)test. I may need to buy the book.
I loved it all, but I have picked out my favorite parts of each section:
Self Awareness Strategies:
1. Ask others for feedback about how you handle your emotions and listen carefully to what they say.
2. Weekly or bi-weekly take stock of your life and write down situations that you didn't deal with well and then list which quality that you wanted to honor but didn't. For example:
Honesty is the quality and then write down a situation that I didn't handle well where I wasn't completely honest. The next time a situation like this comes up, I might deal with it differently because I will remember the list.
Self Management Strategies:
1. To prepare for change, make a list of things in my life that could possibly change and write down ideas for how I could deal with that. I really enjoyed doing this and it really has been helpful.
Social Awareness Strategies:
1. Become a great observer. Learn how to sense the mood of a room and check to see if your observations are correct.
1. Listen. Listen. Listen. Don't interrupt.
Relationship Management Strategies:
1. Use these phrases more: "I am sorry." "Please" "Thank You"
Fabulous book. I highly recommend it.
Top reviews from other countries
Fabrice Q.Reviewed in Canada on October 5, 20245.0 out of 5 stars Great and practical tips on emotional management, must read
Emotional Intelligence 2.0 was a game-changer for me, especially during a tough time after the loss of a loved one and while facing challenges as a manager. The practical strategies helped me better understand and manage my emotions, which in turn improved how I dealt with stress and led my team. The book’s approach to breaking down emotional intelligence into actionable steps made it easy to apply in both personal and professional situations. Highly recommend it for anyone looking to gain better control over their emotions and relationships!
David MackenzieReviewed in France on August 19, 20245.0 out of 5 stars Relationship changer
This book gave me the tools that have changed relationships with friends and family.
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AndresReviewed in Mexico on January 16, 20215.0 out of 5 stars Excelente Libro
Es una guía muy buena y personalizada con la evaluación que uno hace al principio, te define recomendaciones específicas en base a tus resultados iniciales y te permite hacer nuevamente la evaluación para ver tu progreso y oportunidades de mejora.
RubenReviewed in the United Kingdom on October 15, 20225.0 out of 5 stars Great book
Many times I have thought what a person makes more likeable than others, but as well as other factor to close deals or be more symphatetic with other people. Sor far, I am enjoying the book so much and learning loads from my own decisions and the way I am thinking during conflicts or situations. Worth the read
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João Luis R PessaReviewed in Brazil on October 26, 20185.0 out of 5 stars Que a Inteligência Emocional é tão ou mais importante que o QI
Tendo tido a oportunidade de escutar num voo da Ethiopian Airways sobre Emotional Inteligence 2.0, pedi o livro. Realmente muito interessante.
































