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Emotional Intelligence 2.0 Hardcover – June 16, 2009

by Jean Greaves (Author), Travis Bradberry (Author), Patrick M. Lencioni (Author)

13,770 ratings

Part of: Travis’s Bradberry 2.0 Series (2 books)

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In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack.

By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.

Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:

1) Self-Awareness
2) Self-Management
3) Social Awareness
4) Relationship Management

Emotional Intelligence 2.0 is a book with a single purpose—increasing your EQ. Here’s what people are saying about it:

“Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way.”
—The Dalai Lama

“A fast read with compelling anecdotes and good context in which to understand and improve.”
—Newsweek

"Gives abundant, practical findings and insights with emphasis on how to develop EQ. Research shows convincingly that EQ is more important than IQ."
--Stephen R. Covey, author, The 7 Habits of Highly Effective People

"This book can drastically change the way you think about success...read it twice."
--Patrick Lencioni, author, The Five Dysfunctions of a Team.

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Popular Highlights in this book

What are popular highlights?

Self-management is your ability to use your awareness of your emotions to stay flexible and direct your behavior positively.
Highlighted by 11,947 Kindle readers
Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.
Highlighted by 11,702 Kindle readers
Relationship management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully.
Highlighted by 10,623 Kindle readers
Real results come from putting your momentary needs on hold to pursue larger, more important goals.
Highlighted by 8,710 Kindle readers
Real results come from putting your momentary needs on hold to pursue larger, more important goals.
Highlighted by 2,490 Kindle readers

From the Publisher

WARNING: California’s Proposition 65

Editorial Reviews

Review

"Emotional Intelligence 2.0 is a fast read with compelling anecdotes and good context in which to understand and improve your score."
--NEWSWEEK

"Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes."
--The Washington Post

"Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It's nice to know that average IQ doesn't limit a person to average performance. And who can resist an online quiz with instant feedback?"
--Newsday

From the Inside Flap

"Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way."
--THE DALAI LAMA

For the first time ever in a book, TalentSmart's revolutionary program helps you identify your EQ skills, build these skills into strengths, and enjoy consistent performance in the pursuit of important life objectives. The book contains 66 proven strategies from a decade-long effort to accurately measure and increase emotional intelligence. These strategies will help you to capitalize on the skills responsible for 58% of performance in all types of jobs.

Includes a passcode for online access to the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and what you can do to begin maximizing it immediately.

Rooted in sound research involving more than 500,000 responses, this new edition of the test will:

-- Pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most.

-- Reveal the specific behaviors responsible for your EQ scores.

The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage.

From the Back Cover

"Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way."
--THE DALAI LAMA

"Emotional Intelligence 2.0 is a fast read with compelling anecdotes and good context in which to understand and improve your score."
--NEWSWEEK

"Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes."
--The Washington Post

"Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It's nice to know that average IQ doesn't limit a person to average performance. And who can resist an online quiz with instant feedback?"
--Newsday

"This book can drastically change the way you think about success...read it twice."
--Patrick Lencioni, author, The Five Dysfunctions of a Team

Includes a passcode for online access to the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal®, which will show you where your EQ stands today and what you can do to begin maximizing it immediately.

Your test results will pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most.

The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage.

About the Author

Drs. Travis Bradberry and Jean Greaves are award-winning authors and the cofounders of TalentSmart®⎯the world's #1 provider of emotional intelligence tests and training,serving more than 75% of Fortune 500 companies.

Their bestselling bookshave been translated into 25 languages and are available in more than 150 countries. Drs. Bradberry and Greaves have written for, or been covered by:Newsweek, BusinessWeek, Time, Fortune, Forbes, Fast Company, Inc., USA Today, The Wall Street Journal, The Washington Post,andThe Harvard Business Review.

Product details

Publisher ‏ : ‎ TalentSmart; First Edition (June 16, 2009)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 280 pages
ISBN-10 ‏ : ‎ 0974320625
ISBN-13 ‏ : ‎ 978-0974320625
Item Weight ‏ : ‎ 13 ounces
Dimensions ‏ : ‎ 7.76 x 5.08 x 0.72 inches

Best Sellers Rank: #1,018 in Books (See Top 100 in Books)
- #32 in Leadership & Motivation
- #42 in Success Self-Help
- #50 in Personal Transformation Self-Help

Customer Reviews:
13,770 ratings

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Travis Bradberry
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Dr. Bradberry's new book, THE NEW EMOTIONAL INTELLIGENCE, offers a groundbreaking way to make big changes in small steps as you transform yourself, surpass your goals, and unlock your highest potential. It applies the latest breakthroughs in psychology and neuroscience to deliver a proven, step-by-step program that will take your EQ to new heights. His bestselling books have sold 5 million copies and are available in more than 150 countries.
Dr. Bradberry is a LinkedIn Top Voice, with 2.6 million followers on the platform. He has written for or been covered by TIME, The Wall Street Journal, USA Today, Bloomberg BusinessWeek, Fortune, Forbes, Fast Company, The Washington Post, and The Harvard Business Review.
He is a world-renowned expert in emotional intelligence who speaks regularly in corporate and public settings. Recent engagements include AT&T, Salesforce, Microsoft, Intel, Coca-Cola, Wells Fargo, The Global Leadership Summit, The Fortune Growth Summit, and The Conference Board: Learning from Legends.
Dr. Bradberry holds a Dual Ph. D. in Clinical and Industrial-Organizational psychology. He received his bachelor of science in Clinical Psychology from the University of California - San Diego.
See more on the author's page
Jean Greaves
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Jean Greaves, Ph.D. is an EQ expert and the best selling author/co-author of four books with over 2 million in print across 25 languages: Team Emotional Intelligence 2.0, Emotional Intelligence 2.0, Leadership 2.0, and The Emotional Intelligence Quick Book.
The 2.0 book series was written with one purpose: To share with readers what is understood and emerging in the field of emotional intelligence and leadership, so readers can grow in their careers and personal lives. These books compile and translate research findings into a practical guide. She and her co-authors and contributors offer easy-to-understand and sound strategies that readers can put into practice on their own.
Jean co-developed TalentSmartEQ's Emotional Intelligence Appraisal suite of EQ assessments and the Mastering EQ training programs. Her work has been covered by Fortune, Fast Company, USA Today, The Wall Street Journal, and The Harvard Business Review. Jean has a PH.D. in industrial-organizational psychology degree from The California School of Professional Psychology and a B.A. in psychology from Stanford University.
Jean has spent her career developing working professionals and teams on their emotional intelligence skills, coaching executives, and advising corporations and leaders worldwide.
See more on the author's page

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Customer reviews

13,770 global ratings

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Customers say

Customers find the book well-written and easy to understand, providing valuable insights into self-improvement and emotional intelligence. The book includes helpful assessment tools, particularly the self-assessment and online EQ evaluation. While some customers consider it worth the price, others feel it's a waste of money and time. The content receives mixed reviews, with several customers describing it as superficial and boring. Customers report issues with missing access codes for the EQ test.

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Information quality Readability Ease of read Emotional intelligence Assessment tool Value for money Access code Content

714 customers mention "Information quality"631 positive83 negative

Customers find the book very informative, with well-explained practices that help them understand themselves better and improve their self-awareness.

"...What sets this book apart is its practical focus—it doesn’t just tell you what emotional intelligence is but also shows you how to develop it step-by..." Read more

"...The book then breaks down each section, and talks about how to identify short-comings, how to think about each these categories, and gives a ton of..." Read more

"...I am beyond grateful to come across this book and ready to implement the exercises in this book. it’s time to put in the work! 10/10 recommend ." Read more

"...reader to understand the book’s four primary primary principles: self-awareness, self-management, social awareness, and relationship management...." Read more

624 customers mention "Readability"591 positive33 negative

Customers find the book readable and enjoyable, noting it's worth revisiting every few years, with one customer describing it as a true game changer.

"Good Product" Read more

"...The book then breaks down each section, and talks about how to identify short-comings, how to think about each these categories, and gives a ton of..." Read more

"Included with the book is a helpful assessment for the reader to first understand their own level of emotional intelligence...." Read more

"I enjoyed the book. As a physician I see these EQ pointers to be critical to providing a higher level of care for patients...." Read more

261 customers mention "Ease of read"224 positive37 negative

Customers find the book easy to read and understand, describing it as efficiently written and a quick read.

"...Whether you want to improve relationships, enhance workplace communication, or achieve personal growth, this book offers invaluable insights and..." Read more

"...ordered it as a book to be read for work but found it to be an absolutely easy read that has changed the way I think about my everyday actions...." Read more

"...Understanding and applying these principles can help the reader communicate and develop meaningful relationships at work, with family, and in social..." Read more

"...the book is a self assessment test that is short and the questions are very transparent like "Do you think about others when making decisions?"..." Read more

155 customers mention "Emotional intelligence"151 positive4 negative

Customers appreciate the book's approach to emotional intelligence, which provides a step-by-step guide on dealing with emotions and includes an online self-assessment tool.

"...it a must-read for anyone looking to understand and improve their emotional intelligence...." Read more

"...The information in this book is the foundation to self control , emotional management , and the ability to manage relationships...." Read more

"...- Recognize other people's feelings. - Accurately pick up on the mood in the room. - Hear what the other person is 'really' saying. -..." Read more

"Informative about our emotions. How to better understand, be aware, and utilize them to make life better for self and other...." Read more

121 customers mention "Assessment tool"93 positive28 negative

Customers appreciate the assessment tools in the book, particularly the helpful self-assessment and EQ score, along with the included online tests and practices.

"...Buying the book also gives you access to a code that allows you to take a super special test (in their eyes I'm sure) that analyzes where you need..." Read more

"...I was hoping that this book would be a great EQ primer, and I decided to follow along with its instructions to get the full benefit of the book...." Read more

"...very well-explained practices it gave me, along with the online tests and practices (oh yeah, they have thought of everything) have exponentially..." Read more

"...provide much insight into emotional intelligence and the strategies presented are trite...." Read more

100 customers mention "Value for money"49 positive51 negative

Customers have mixed opinions about the book's value for money, with some finding it worth the price and a great purchase, while others consider it a waste of money and time.

"...Not good. Wouldn't recommend reading this book. Actually read it if you want but don't buy it." Read more

"...have exponentially made it worth the paltry purchase price...." Read more

"...There is one big, fatal flaw with this book...." Read more

"...you think an education in emotion is needed in your life this book is a real bargain...." Read more

72 customers mention "Access code"14 positive58 negative

Customers report multiple issues with the book's access code, noting that it is not included in the Kindle version and that it has already been used.

"Was excited to do the test, but no code was given." Read more

"Like many others I was annoyed at first thinking the code was missing. It’s hiding in the back, second to last page in an orange envelope...." Read more

"...Decided to take the test and the book didn’t contain the passcode. Bummer. Difficult trying to get another passcode without buying the book." Read more

"...While i like the book and there is an online password that lets you get your EQ score, i think the tips on improving EQ are a little shallow...." Read more

48 customers mention "Content"4 positive44 negative

Customers find the book's content superficial, boring, and lacking in substance, describing it as a waste of time.

"...Overall, I’d recommend skipping this book. The content is superficial with little or no research cited and the test is even worse." Read more

"...book is written at a middle school english level and insults the intelligence of the reader constantly with vapid and generic 'insights'...." Read more

"...book, but the narrator on the Audible version of this book is LAUGHABLE at best and intolerable at worst...." Read more

"...Every woman's voice was similar: a weak-sounding. demure, maleable, and doe-eyed kind of voice that reminded me of a 1950s stereotypical secretary's..." Read more

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Piper
LOVE ♥ THIS 📙 BOOK
Reviewed in the United States on January 7, 2025
Verified Purchase

I absolutely love this audiobook! "Emotional Intelligence 2.0" is engaging and highly informative, making it a must-read for anyone looking to understand and improve their emotional intelligence. The authors do an excellent job of breaking down complex concepts into simple, actionable strategies that are easy to implement daily. The self-assessment tool included in the book is a fantastic resource for pinpointing strengths and areas for growth.

What sets this book apart is its practical focus—it doesn’t just tell you what emotional intelligence is but also shows you how to develop it step-by-step. Whether you want to improve relationships, enhance workplace communication, or achieve personal growth, this book offers invaluable insights and tools. It’s a well-structured guide that keeps you hooked from start to finish. Highly recommended for anyone seeking to thrive personally and professionally!

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7 people found this helpful

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Tameka F. Pooser-Baker
Good Product
Reviewed in the United States on March 15, 2025
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Good Product

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Stefan Joel Spruill
A hard pill to swallow
Reviewed in the United States on March 8, 2024
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I got, and finished, this book in two days. I initially ordered it as a book to be read for work but found it to be an absolutely easy read that has changed the way I think about my everyday actions.

First, I completed the EQ test/survey that's included with the book, which gave me my EQ scores in the 4 areas this book covers: self-awareness, self-management, social awareness, and relationship management. This is the hard pill... if you're honest, I think you'll be surprised at how low some of these might be. While I found the test a bit short to give me a wholistic score like it did, it did at least give me the motivation to read about how I can improve.

The book then breaks down each section, and talks about how to identify short-comings, how to think about each these categories, and gives a ton of thoughtful advice.

While I initially picked this up as a requirement for my sales job, I'll be recommending it to anyone I know starting a career and trying to move up the ladder - the book goes into great detail on how important EQ is in all aspects of life, but definitely has a focus on career success.

Highly recommend, I only wish it was longer!

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53 people found this helpful

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Shania M
Great start towards self control . Everyone should read
Reviewed in the United States on September 19, 2024
Verified Purchase
I’ve had this book for a few months now and finally got around to read within a few days . The information in this book is the foundation to self control , emotional management , and the ability to manage relationships. I am a 24 year old women who rarely felt negative emotions and spent majority of my childhood either content or happy (which I am thankful for ), so you could imagine how now being an adult my emotional control of emotions outside of that is very under developed . I am beyond grateful to come across this book and ready to implement the exercises in this book. it’s time to put in the work! 10/10 recommend .

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21 people found this helpful

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Reviewer K
Assessment and Practical Tools
Reviewed in the United States on July 7, 2024
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Included with the book is a helpful assessment for the reader to first understand their own level of emotional intelligence. This sets the foundation for the reader to understand the book’s four primary primary principles: self-awareness, self-management, social awareness, and relationship management. Understanding and applying these principles can help the reader communicate and develop meaningful relationships at work, with family, and in social environments. I found the book to be rich with insights and practical take aways and would recommend it to the Amazon community.

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18 people found this helpful

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StraightForward
Good Advice But Lacking Depth
Reviewed in the United States on January 11, 2024
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The book is short, which could be a good thing for some, but I found that it was lacking depth. Definitely business focused so it reads like emotional intelligence is for being more productive at work with little attention given to EQ in the context of your personal life. The Emotional Intelligence test that is included with the book is a self assessment test that is short and the questions are very transparent like "Do you think about others when making decisions?" And you rate yourself from "Never" to "Always". I recommend Daniel Goleman's Emotional Intelligence over this book. It's more dense but it has the depth that the topic deserves.

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44 people found this helpful

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Bennie Rhodes
Easy read
Reviewed in the United States on April 11, 2025
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If you want to understand how being more emotionally aware can drastically change your life this is the book for you. Highly recommend.

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Annie2996
Insightful !
Reviewed in the United States on December 7, 2024
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I discovered aspects of my personality I should be working on. Very helpful and thought-provoking. I am likely to continue to revisit it in the future.

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6 people found this helpful

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Bolar
It is a fantastic book on Emotional Intelligence
Reviewed in India on June 7, 2018
Verified Purchase

It is a fantastic book on Emotional Intelligence. It has a test which will help you know where you stand. The book is easy to read and has short chapters. It would really help people who would want to up their EQ (Emotional Quotient)

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Amazon カスタマー
Good
Reviewed in Japan on November 3, 2015
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As per requiredment. Thankyou for it

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João Luis R Pessa
Que a Inteligência Emocional é tão ou mais importante que o QI
Reviewed in Brazil on October 26, 2018
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Tendo tido a oportunidade de escutar num voo da Ethiopian Airways sobre Emotional Inteligence 2.0, pedi o livro. Realmente muito interessante.

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Krisss
Great book
Reviewed in Spain on November 15, 2019
Verified Purchase
Great book - just love it. My husband started to change according to this book 🤩

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David Mackenzie
Relationship changer
Reviewed in France on August 19, 2024
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This book gave me the tools that have changed relationships with friends and family.

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Emotional Intelligence 2.0 Hardcover – June 16, 2009

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5.0 out of 5 stars It is a fantastic book on Emotional Intelligence

5.0 out of 5 stars Good

5.0 out of 5 stars Que a Inteligência Emocional é tão ou mais importante que o QI

5.0 out of 5 stars Great book

5.0 out of 5 stars Relationship changer

It is a fantastic book on Emotional Intelligence

Good

Que a Inteligência Emocional é tão ou mais importante que o QI

Great book

Relationship changer