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The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership 1st Edition

4.4 out of 5 stars 68 ratings

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Editorial Reviews

Review

“Emotions are a human asset. Caruso and Salovey show you how to increase your return on that asset. This is a marvelous work helping to legitimize emotions in the workplace.”
―Richard E. Boyatzis, professor and chair, Department of Organizational Behavior, Case Western Reserve University, and coauthor, Primal Leadership: Realizing the Power of Emotional Intelligence

“The authors do a rare and important thing―they translate critical concepts from cutting-edge science into something that can be understood and used effectively at work every day. To succeed in today's workplace, managers, and their employees, need to have the emotional intelligence skills discussed in this book.”
―Sigal Barsade, professor, the Wharton School, University of Pennsylvania

“A systematic, disciplined approach harnessing the value and unleashing the power of emotions in the workplace through the creation of a new franchise player―the Emotional Athlete. The optimization of this athlete will be the next real competitive differentiator on the corporate land scape.”
―Roseanna DeMaria, former first vice president, leadership & performance, Merrill Lynch and former senior vice president, enterprise risk, AT&T Wireless Services

“This is an introspective guide to becoming a more effective manager. It demonstrates how tuning in to your emotions and those you work with and knowing how to manage them will help you succeed.”
―Lillian Vernon, founder, Lillian Vernon Corporation

“Not just a description of emotional intelligence, this book maps out for managers across many kinds of organizations how to assess, learn, and apply these important skills.”
―Jean M. Broom, senior vice president, human resources and general affairs, ITOCHU International Inc.

“This book is for everyone, not only managers but for every individual in organizations―you will find out just how important emotions are at work.”
―Masao Ueminami, manager, human resource and general affairs division, NEC Electronics Corporation

"David and Peter take the 'mystery' out of Emotional Intelligence and allow the business person to find and practice ways of becoming a better and more effective leader using the knowledge and practice of emotions. Lots of practical applications for leaders written in a way that can immediately improve the EI capacity of those that choose to improve." - Janet Matts, Leadership Practice Director, Johnson & Johnson.

From the Inside Flap

We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us.

David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions 212;and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.


Product details

  • Item Weight : 1.21 pounds
  • Hardcover : 320 pages
  • ISBN-10 : 9780787970710
  • ISBN-13 : 978-0787970710
  • Dimensions : 6.1 x 1.1 x 9.1 inches
  • Publisher : Jossey-Bass; 1st edition (April 5, 2004)
  • Language: : English
  • ASIN : 0787970719
  • Customer Reviews:
    4.4 out of 5 stars 68 ratings

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Customer reviews

4.4 out of 5 stars
4.4 out of 5
68 global ratings
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Top reviews from other countries

Peter C. Labrie
4.0 out of 5 stars Good Mix of Social Science and Common Sense
Reviewed in Canada on August 17, 2017
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Mr Derick Moore
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on June 3, 2015
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後生畏るべし
4.0 out of 5 stars EQ講座をパソナに受けに行きました。
Reviewed in Japan on September 26, 2009
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karen whitelock
3.0 out of 5 stars Three Stars
Reviewed in the United Kingdom on October 8, 2015
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