- Paperback: 384 pages
- Publisher: Jossey-Bass; 1 edition (June 19, 2001)
- Language: English
- ISBN-10: 1118308794
- ISBN-13: 978-1118308790
- Product Dimensions: 7 x 0.9 x 10 inches
- Shipping Weight: 1.8 pounds (View shipping rates and policies)
- Average Customer Review: 8 customer reviews
- Amazon Best Sellers Rank: #1,280,293 in Books (See Top 100 in Books)
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The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations 1st Edition
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From the Back Cover
What is emotional intelligence? What difference does it reallymake? And what is the best way to promote it in the workplace? InThe Emotionally Intelligent Workplace, two renowned expertson the subject and a stellar group of contributors offer theirperspectives on how to measure emotional intelligence, use it as abasis for selection, and improve it at the individual, group, andorganizational levels. Cary Cherniss and Daniel Goleman-author ofthe best-selling book Emotional Intelligence-show HR managers,executives, consultants, and psychologists how to move beyondworking with the individual and enhance the performance of theentire organization.
"The Emotionally Intelligent Workplace is an engagingattempt to connect fundamental research on emotions and humanperformance to day-to-day workplace challenges. This is a volumethat should be on the bookshelf of every HR professional."
—Peter Salovey, professor and chairman, Department ofPsychology, Yale University; coauthor of Emotional Developmentand Emotional Intelligence; co-originator of the concept ofemotional intelligence
"If you want your organization to be the best that it can be interms of human and business effectiveness, this is the book toread. But don't just read it; share it with your most thoughtfuland respected colleagues! Spread the ideas and evidence to helpgrow the emotional competencies in your organizationalnetwork."
—Douglas T. Hall, professor of organizational behaviorand director, Executive Development Roundtable, Boston UniversitySchool of Management
"Cary Cherniss and Daniel Goleman have made major contributionsto improving emotional intelligence in organizations. Read thisbook to enrich and deepen your knowledge about this important areaof research and practice."
—Clayton P. Alderfer, professor and director ofOrganizational Psychology, Rutgers Graduate School of Applied &Professional Psychology
About the Author
CARY CHERNISS is professor of applied psychology at RutgersUniversity. Cherniss is a specialist in emotional intelligence,work stress and burnout, management training and development,planned organizational change, and career development.
DANIEL GOLEMAN is the author of the New York Timesbest-seller Emotional Intelligence and Working with EmotionalIntelligence.
Goleman and Cherniss cochair the Consortium for Research onEmotional Intelligence in Organizations at Rutgers.
Top customer reviews
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For instance, chapter 5 is correct to point out that most tests don't measure emotional intelligence, BUT emotional competence, and then goes on to warn us that a test as Bar-on's EQi test certainly has disadvantages, given it is a self-administered test (In my experience, self-administration of EQ-like tests is particularly dangerous for recruiting and other forms of evaluation). Of course, then the question becomes: BUT I want to test EQ in the context of work, how can I do this in a reliable fashion? You'll find the answer halfway chapter 6, which indicates that Behavior Event Interviews will do the trick (I agree with this, since that's what I experienced as well). Unfortunately, you won't find what kind of questions to ask during such an interview, let alone examples of how to do it.
Also, I was glad that the author of chapter 8 pointed out the same pitfalls of hiring senior executives I have been warning companies for. The suggestions that were outline come close to what we have been doing for several customers, but again the real, practical how to's are missing.
The chapters on training emotional intelligence in part three of the book were more useful than the book "Promoting E.I.", so there is no need at all to buy that other book anymore. Once again, these 4 chapters contain many of the messages one should have when working to develop EQ.
My critique: Except the scientific parts, I found that many of the more practical things this book covers, are "old messages" that can be found in works of Boyatzis, McClelland, Prochaska, Spencer and Spencer, ...
Conclusion? Buy this book if you need a solid scientific basis for your knowledge of emotional intelligence. As far as the how-to's are concerned, this book will serve very well as an outline and a checklist by which one can evaluate the quality of work delivered by a consultant - however, it's not enough to really go out there and "just do it". On the other hand, if you are a consultant recruiting or training for emotional intelligence, this is a MUST READ. Don't get caught not knowing what's in here!...