- Paperback: 256 pages
- Publisher: Puddledancer Press (October 1, 2011)
- Language: English
- ISBN-10: 1892005255
- ISBN-13: 978-1892005250
- Product Dimensions: 6 x 0.7 x 9 inches
- Shipping Weight: 14.4 ounces (View shipping rates and policies)
- Average Customer Review: 5 customer reviews
- Amazon Best Sellers Rank: #382,303 in Books (See Top 100 in Books)
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The Empathy Factor: Your Competitive Advantage for Personal, Team, and Business Success Paperback – October 1, 2011
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The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization.” Peggy Milford, former CEO, US West Business Resources
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If you're at all interested in deepening your understanding of and improving your ability to use NVC, consider this book.