7/4/16 post -
Oven 5 stars, Parts availability 1 star
The oven works wonderfully. After one more call to the warranty company they found a part in the office and overnighted it to the local repairman. He did a wonderful job including scavenging a circuit off the old part to make the new part operable. Maybe there was a reason it was sitting in the managers office.
To make a long story short The oven works fine. The convection is true European convection (ie an element can heat the convection air) and there are about 10 different cooking modes to operate the 4 elements. So far I have cooked pie crust, muffins, ribs and roast etc and all have worked above my expectation.
Would I order it again. Definitely. It is the only oven on the market that has my desired features (side opening door, convection, fits in my kitchen) and in my price range. But get the extended warranty because this European company needs to work on customer service. It is is polite but not prompt. US manufactures need to get on the ball. Larger is not better and side open doors are often not a luxury - ADA needs them as an option.
6/16 post - I was excited to find this oven. We needed an oven that opened to the side (ADA issues), had convection and would fit in the space (all us brand ovens have grown to large for our fairly new kitchen cupboards.)
The oven arrived 5 days after placing the order. We had a local electrician install it and it worked great for 2 hours. The 2nd time I turned the oven on POP a big blue spark and voila no oven just a large square of metal sitting in my kitchen.
I called the warranty number 3/30 and filed a claim. It is now 6-15 and still no working oven.
Problem # 1 no no response to my warranty request
6 weeks after my first warranty contact I followed up because no technician had contacted me (the long delay was partly my fault as I
was unexpectedly away from home for 4 weeks, but there was no attempt to contact me during that time.)
Problem #2 no local technicians.
after a followup call a local technician was found who would do the warranty work but the warranty company wanted to send the probable
part for the repair. OK
Problem #3 part has not arrived
After two emails stating that the part had been shipped and calls to the local technician determining that the part had not actually been
shipped a follow up call to the warranty company determined that the part was not yet available and might take 3 to 4 weeks to get to their
facility. This is already 10 weeks since the first warranty contact and 4 weeks from the email stating that the parts were on their way.
Problem #4
Today after another follow up initiated by me I was told that there was no way to know when the part would arrive.
Within an hour I got a call back and they have found a part in the managers office.
It appears that this oven is sturdy meets all my requirements, the warranty folks have been kind, the local tech has always responded to my inquires quickly and with a helpful manor but the length of time I have been cooking only with a toaster oven has made this experience a nightmare.
I will let you know when I have a working oven.
| Brand Name | Empava |
|---|---|
| Model Info | 24 in. Electric Single Wall Oven |
| Item Weight | 60 pounds |
| Product Dimensions | 24 x 24 x 24 inches |
| Country of Origin | USA |
| Item model number | 24 in. Electric Single Wall Oven |
| Capacity | 2.3 Cubic Feet |
| Annual Energy Consumption | 2800 Watts |
| Part Number | 24WOC02 |
| Special Features | Electric Stovetop Compatible |
| Oven Cooking Mode | Convection |
| Burner type | Ceran / Ceramic |
| Color | Black |
| Voltage | 240 |
| Wattage | 3200 watts |
| Fuel type | Electric |
| Material Type | Stainless Steel |
| Included Components | Hard Wiring |
| Batteries Included? | No |
| Batteries Required? | No |
