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The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can Celebrate Hardcover – March 27, 2017

4.7 out of 5 stars 209 ratings

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Frequently bought together

  • The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can Celebrate
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  • The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results
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  • The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization
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Editorial Reviews

Review

"Every few years a book comes along that will make you think differently about how you design your organization and treat your people. This is one of those books--a must read for employers."
-James R. Downing, M.D., President and CEO of St. Jude Children's Research Hospital

"Jacob's book shares case studies, research and unique models to demonstrate the incredible value of building amazing teams and transforming how work is done to positively impact business results." 
-Chuck Robbins, CEO, Cisco

"Companies that invest time and energy in the employee experience will crush those that don't. This book and the research behind it proves that. Wanna win? Read this!"
-John Legere, President & CEO, T-Mobile US

"An inspiring, thoughtful and practical book, filled with specific ideas and concrete examples that will make it an indispensable resource for anyone on the journey to building a purposeful, successful and vibrant organization."
-Hubert Joly, CEO of Best Buy

"Well researched, intriguing, and practical. Jacob has written a book that any business leader should read if they want to learn how attract and retain the best and the brightest talent."
-Peter Brabeck-Letmathe, Chairman of the Board of Nestlé SA. Vice-Chairman of L'Oréal and Vice-Chairman of the Foundation Board of the World Economic Forum

"The Employee Experience Advantage" is a must read for the leader of any organization seeking to create an employee experience that helps attract and retain top talent, drive innovation and outperform the competition."
-Jo Ann Jenkins, CEO, AARP

"This book is an important contribution in helping us understand how to unlock and amplify the most important component of success; people. A must read.
"
Sandeep Dadlani, President, Infosys

"The Employee Experience Advantage is a well-researched book that helps organizations realize the value of employee experience."
-Tim Westergren, CEO and Founder, Pandora


"This book offers the data behind how and why culture, technology, and the physical workplace are so vital for success! 
-Tony Hsieh, NY Times bestselling author of "Delivering Happiness" and CEO of Zappos.com, Inc."

From the Inside Flap

If you've had a job any time during the last two decades you know companies are extremely interested in engaging employees. You may also know that engagement scores have been at an all-time low despite investment in these programs being at an all-time high. So what's going on here? Organizations around the world have been focusing on the effect, which is employee engagement, instead of the cause, which is employee experience. As a result most initiatives today are centered around short-term band aid solutions such as free food or flexible work hours instead of being focused on true organizational design. The Employee Experience Advantage provides the first comprehensive research-based look at how to optimize the three fundamental environments that shape employee experience. Thus creating an organization where people genuinely want to show up to work to perform their best.

Written by futurist, keynote speaker, and best-selling author, Jacob Morgan, this eye-opening strategy guide takes you step by step through the entire process of purposefully designing a work experience to create a truly engaged workforce that unlocks business performance. After a foundational primer on the history and the current state of the movement to optimize employee experience, the book dives into in-depth explanations of the three employee experience environments: the physical, technological, and cultural environments. Then, it makes a bulletproof business case for investing in the transformation into an experiential organization, complete with insight and proven metrics gained from interviewing 150 executives, reviewing 150 studies and articles, and analyzing over 250 global organizations. Finally, an entire section looks at every practical piece of building employee experience into the architecture of your organization in order to produce tangible business results. An extensive

collection of case studies and firsthand examples from the leaders working at the forward-edge of employee experience provides peerless understanding of:

  • How developing amazing employee experiences gives you an unfair advantage over the competition when it comes to talent.
  • What employees care about most when it comes to culture, technology, and the physical work environment and how to give it to them.
  • Why employee experience is the next massive area of investment for organizations around the world and what you can do to stay ahead of everyone else.

Design amazing employee experiences, create an engaged workforce, and drive business results with The Employee Experience Advantage.


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4.7 out of 5 stars
4.7 out of 5
209 customer ratings
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Reviewed in the United States on March 19, 2018
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Reviewed in the United States on August 15, 2018
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Reviewed in the United States on September 13, 2018
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Top international reviews

Catherine
3.0 out of 5 stars Definitely worth reading but not convinced by the model
Reviewed in the United Kingdom on April 4, 2019
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Jeff Wellstead
5.0 out of 5 stars Jacob's approach is refreshing and provides a non-academic/theoretical approach to a very real and visceral challenge - How do w
Reviewed in the United Kingdom on April 18, 2017
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Graeme
4.0 out of 5 stars It's all about Experience!
Reviewed in the United Kingdom on August 20, 2017
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Paulo Mesquita
5.0 out of 5 stars Very Nice
Reviewed in the United Kingdom on April 24, 2019
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L. A. Choudhury
5.0 out of 5 stars Great book
Reviewed in the United Kingdom on April 1, 2019
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Eliana C
5.0 out of 5 stars Leitura obrigatória para todo profissional de RH
Reviewed in Brazil on April 28, 2020
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muge bak
5.0 out of 5 stars I found this book very useful, especially for HR professionals
Reviewed in Canada on October 12, 2017
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Rob
5.0 out of 5 stars Inspiration and Highly Recommended
Reviewed in Canada on April 14, 2017
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Michelle
4.0 out of 5 stars Ótimo livro
Reviewed in Brazil on June 1, 2019
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Simone
5.0 out of 5 stars Livro Top !
Reviewed in Brazil on May 15, 2019
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Amazon Customer
5.0 out of 5 stars Excelente.
Reviewed in Brazil on September 23, 2017
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Alejandro Briceño
5.0 out of 5 stars Muy interesante!
Reviewed in Spain on June 15, 2017
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Cliente Amazon
5.0 out of 5 stars Vale a pena a leitura!!
Reviewed in Brazil on December 10, 2017
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