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The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need, and a Culture They Can Celebrate Hardcover – March 27, 2017
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"Jacob's book shares case studies, research and unique models to demonstrate the incredible value of building amazing teams and transforming how work is done to positively impact business results."
"Companies that invest time and energy in the employee experience will crush those that don't. This book and the research behind it proves that. Wanna win? Read this!"
"An inspiring, thoughtful and practical book, filled with specific ideas and concrete examples that will make it an indispensable resource for anyone on the journey to building a purposeful, successful and vibrant organization."
"Well researched, intriguing, and practical. Jacob has written a book that any business leader should read if they want to learn how attract and retain the best and the brightest talent."
"The Employee Experience Advantage" is a must read for the leader of any organization seeking to create an employee experience that helps attract and retain top talent, drive innovation and outperform the competition."
"This book is an important contribution in helping us understand how to unlock and amplify the most important component of success; people. A must read."
"The Employee Experience Advantage is a well-researched book that helps organizations realize the value of employee experience."
"This book offers the data behind how and why culture, technology, and the physical workplace are so vital for success!
From the Inside Flap
If you've had a job any time during the last two decades you know companies are extremely interested in engaging employees. You may also know that engagement scores have been at an all-time low despite investment in these programs being at an all-time high. So what's going on here? Organizations around the world have been focusing on the effect, which is employee engagement, instead of the cause, which is employee experience. As a result most initiatives today are centered around short-term band aid solutions such as free food or flexible work hours instead of being focused on true organizational design. The Employee Experience Advantage provides the first comprehensive research-based look at how to optimize the three fundamental environments that shape employee experience. Thus creating an organization where people genuinely want to show up to work to perform their best.
Written by futurist, keynote speaker, and best-selling author, Jacob Morgan, this eye-opening strategy guide takes you step by step through the entire process of purposefully designing a work experience to create a truly engaged workforce that unlocks business performance. After a foundational primer on the history and the current state of the movement to optimize employee experience, the book dives into in-depth explanations of the three employee experience environments: the physical, technological, and cultural environments. Then, it makes a bulletproof business case for investing in the transformation into an experiential organization, complete with insight and proven metrics gained from interviewing 150 executives, reviewing 150 studies and articles, and analyzing over 250 global organizations. Finally, an entire section looks at every practical piece of building employee experience into the architecture of your organization in order to produce tangible business results. An extensive
collection of case studies and firsthand examples from the leaders working at the forward-edge of employee experience provides peerless understanding of:
- How developing amazing employee experiences gives you an unfair advantage over the competition when it comes to talent.
- What employees care about most when it comes to culture, technology, and the physical work environment and how to give it to them.
- Why employee experience is the next massive area of investment for organizations around the world and what you can do to stay ahead of everyone else.
Design amazing employee experiences, create an engaged workforce, and drive business results with The Employee Experience Advantage.
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Morgan sets the premise in the first section, explaining that In the past, companies attracted talent by necessity - everyone had to work because everyone needed money to survive. Now, talent is being fought over. In order to do this, organizations have to create places employees WANT to be, instead of places they HAVE to be. In the following sections, he goes on in detail to describe how to shift the work experience to one that increases satisfaction. This way, instead of viewing work as “drudgery” and a purchase of an employee’s time, work itself is transformed into something that a paycheck simply rewards.
Something that many of us, employees and executives alike, fail to grasp is the difference between cosmetic changes that occur in employment engagement strategies and deeper, more meaningful and satisfying changes that happen when employee experience is taken into consideration. Even though these two terms have been used synonymously before, Morgan uses clear definitions and an abundance of examples to explain why it is so important to distinguish them. In order to properly explain this, Morgan applies 17 attributes to “the employee experience” through a series of acronyms: COOL (in reference to physical workspace) ACE (in reference to technology) and CELEBRATED (in reference to the cultural environment). Each of the acronyms are thoroughly explained through their own chapters which include tips on how to implement each step as well as examples of companies that both exemplify and underperform in the attribute at hand. At first I was skeptical about the use of acronyms, as it felt like a self-help book that was too good to be true, but I quickly remembered them and was easily able to mentally catalog the vast amount of information in the book by using them.
He does not bypass the ever changing world of technology and how this impacts the employee experience. In the final section, and one of my favorite and most surprising chapters I read- while suggesting how to optimize and implement the practices explained throughout previous chapters he leaves no excuses for large corporations to skimp due to data overload. Morgan incorporates the idea of artificial intelligence and how it can help with feedback when dealing with multi-thousand employee companies and feedback from each individual.
I appreciate so much about “The Employee Experience Advantage”. The application of relevant, elegant and easy-to-read diagrams and graphs stood out above all. In a data-heavy, concept heavy book such as this, these visual representations helped tremendously. They were well-executed and even in the financial chapter, where any graph could easily get confusing, each image was clearly explained in a manner that someone who has not taken an analytics course can understand. This book is an absolute necessity for any organization seeking to not only to hire more talented people, but also to retain those that they already have. It is not only for the executive- it is for the frontline employee, the human resource staff and everyone in between.
I personally work in the technology industry and can point to direct changes in my work environment as a result of the motivations explored within this book. While I love my job, I am part of a generation that wants to find fulfillment every day, and seeing organizations make the change to better provide that to employees is very well defined in this read.
Not only does this book open up the processes that motivated the changes but it is inspiring to read as a “worker”. The underlying theme of this book that I think should be moved to the forefront is the power of the employee. The shift in how an organization must view their employees has empowered the workforce to have a more demanding presence within their role of employment. My favorite take away from this book is how employees have demanded a better work experience and have helped motivate organizations enough to see change in the correct direction.
This book is a great read if you work in an organization that emphasis culture as a selling point, to better your understanding of their motivations and how you can best influence the culture to ensure you have a better experience at work.
Top international reviews
Most of it is obvious stuff and you would know anyway or would have read in other books. E.g. none of us need to have glassdoor explained to us, nor that the world is changing, nor that people don't feel valued if they are not paid what they are worth, nor that some organisations don't ask for employee feedback etc etc.
The overarching theme is that we need to take care of our employees.... we know all that, right?!... could have gone into much more depth on how to actually create these experiences and focus on the solution rather than criticising organistions for what they know is already not working.
What was useful were the "What you can do" sections in the first few chapters, but these could have fitted into a couple of pages. It was definitely an interesting exploration of different factors that impact the employee experience, so certainly got me thinking. I also really liked the very simple model of dividing employee experience into physical, technological and cultural.
Overall worth reading but feel that the model itself could do with further development and the book itself more of a focus on action rather than the situation as is, in order for me to give this book a higher rating.
Um livro indispensável para RHs! Vale a leitura e a aplicação!