Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

  • List Price: $32.00
  • Save: $17.72 (55%)
Free Shipping for Prime Members
FREE Shipping
Get free shipping
Free 5-8 business-day shipping within the U.S. when you order $25 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $4.98. (Prices may vary for AK and HI.)
Learn more about free shipping
on orders over $25—or get FREE Two-Day Shipping with Amazon Prime
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.
Employees First, Customer... has been added to your Cart

Ship to:
To see addresses, please
or
Please enter a valid US zip code.
or
FREE Shipping on orders over $25.
Condition: Used: Acceptable
Comment: Eligible for PRIME SHIPPING - 100% Money Back Guarantee! Amazon fulfills shipment with tracking info and provides customer service for returns. Used items may not include supplemental materials, CDs, Codes, Etc. and may have highlighting or marking.
Other Sellers on Amazon
Add to Cart
$7.93
+ $3.99 shipping
Sold by: Best Book Values
Add to Cart
$7.93
+ $3.99 shipping
Sold by: Books on Grove
Add to Cart
$7.98
+ $3.99 shipping
Sold by: *Legacy*
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 3 images

Employees First, Customers Second: Turning Conventional Management Upside Down Hardcover – June 8, 2010

4.4 out of 5 stars 69 customer reviews

See all 8 formats and editions Hide other formats and editions
Price
New from Used from
Kindle
Hardcover
$14.28
$7.93 $1.87
Paperback
$420.00

$14.28 Free Shipping for Prime Members
FREE Shipping
Get free shipping
Free 5-8 business-day shipping within the U.S. when you order $25 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $4.98. (Prices may vary for AK and HI.)
Learn more about free shipping
on orders over $25—or get FREE Two-Day Shipping with Amazon Prime
In Stock. Ships from and sold by Amazon.com. Gift-wrap available.
click to open popover

Frequently bought together

  • Employees First, Customers Second: Turning Conventional Management Upside Down
  • +
  • The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
Total price: $29.93
Buy the selected items together

Editorial Reviews

Review

From the Back Cover

See all Editorial Reviews

Product details

  • Hardcover: 208 pages
  • Publisher: Harvard Business Review Press (June 8, 2010)
  • Language: English
  • ISBN-10: 1422139069
  • ISBN-13: 978-1422139066
  • Product Dimensions: 5.8 x 0.8 x 8.5 inches
  • Shipping Weight: 12.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars 69 customer reviews
  • Amazon Best Sellers Rank: #111,660 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

NO_CONTENT_IN_FEATURE

Explore the International Gift Guide
Find gifts for everyone on your list that ship internationally to over 100 countries with Amazon Global. Shop now

Customer reviews

Rated by customers interested in
Business & Economics Books
4.2 out of 5 stars
4.2 out of 5 stars
Computer Books
4.3 out of 5 stars
4.3 out of 5 stars
Sports Books
3.9 out of 5 stars
3.9 out of 5 stars

Top customer reviews

July 8, 2017
Format: Hardcover|Verified Purchase
0Comment|Was this review helpful to you? Report abuse
October 5, 2016
Format: Kindle Edition|Verified Purchase
0Comment|Was this review helpful to you? Report abuse
April 26, 2015
Format: Kindle Edition|Verified Purchase
0Comment|Was this review helpful to you? Report abuse
November 28, 2017
Format: Hardcover|Verified Purchase
0Comment|Was this review helpful to you? Report abuse
November 19, 2014
Format: Hardcover|Verified Purchase
0Comment|Was this review helpful to you? Report abuse
November 22, 2013
Format: Kindle Edition|Verified Purchase
0Comment|Was this review helpful to you? Report abuse
April 26, 2015
Format: Kindle Edition|Verified Purchase
0Comment|Was this review helpful to you? Report abuse
March 8, 2012
Format: Hardcover|Verified Purchase
0Comment|Was this review helpful to you? Report abuse

Set up an Amazon Giveaway

Employees First, Customers Second: Turning Conventional Management Upside Down
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: Employees First, Customers Second: Turning Conventional Management Upside Down

What other items do customers buy after viewing this item?

Pages with related products. See and discover other items: managing employee relations, managing organizational change, change management, employee relations