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Employees First, Customers Second: Turning Conventional Management Upside Down Hardcover – June 8, 2010

4.5 out of 5 stars 130 ratings

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Editorial Reviews

Review

“In this short, personable book, he explains EFCS’s principles and how he put it to work at HCLT, turning the company’s fortunes around in just five years. The good news: EFCS strategies can work at your company, too.” — The Washington Post

“modern classic” — The Financial Times

From the Back Cover

"Rumor is that Vineet Nayar has invented a whole new way of configuring and
managing an enterprise. I think there's more than a grain of truth to that. I'm on
the verge of the verge of declaring that Mr. Nayar could be the next Peter Drucker."
--Tom Peters
Author of In Search of Excellence
"Employees are the heart and soul of every company. Vineet Nayar's book tells
the story of how management can step out of the way to let employees lead--
and to let engagement and productivity soar."
--Tony Hsieh
CEO, Zappos.com
"By putting employees first and leveraging the power of social technology,
Nayar and his colleagues have created an organization that encourages extraordinary
contribution from everyone, every day. If you doubt that it's possible to turn the
pyramid upside down--or wonder whether it's really necessary--I urge you to read
this thoughtful and timely book!"
--Gary Hamel
Visiting Professor of Strategic and International Management, London Business School,
and author of The Future of Management
"Vineet Nayar has a revolutionary idea--that business relationships are personal
relationships, and that a successful company will understand and integrate that
philosophy. Nayar's notions of 'trust, transparency, and the romance of tomorrow'
will rejuvenate the corporate soul."
--Judy McGrath
CEO, MTV
"Vineet Nayar's new book describes his innovative and practical approach to kindling
a fire in employees and moving the social energy of an organization forward. With the
methods described in this book, Nayar enabled his Generation Y 'transformers' to
realize their potential faster, increased the capacity of the organization to create
value for its customers, and built his company into a world leader."
--Ram Charan
Coauthor of Execution: The Discipline of Getting Things Done
"This book offers an abundance of advice for business leaders looking to transform
their organizations by changing the culture. Nayar's lesson--that even a 'revolution'
in corporate culture is really just a series of small, achievable steps--will be invaluable
for both the new manager and the accomplished business leader."
--Victor K. Fung
Group Chairman, Li & Fung Group

Product details

  • Item Weight : 12 ounces
  • Hardcover : 208 pages
  • ISBN-10 : 1422139069
  • ISBN-13 : 978-1422139066
  • Publisher : Harvard Business Review Press; 56295th edition (June 8, 2010)
  • Product Dimensions : 6 x 0.76 x 8.62 inches
  • Language: : English
  • Customer Reviews:
    4.5 out of 5 stars 130 ratings

Customer reviews

4.5 out of 5 stars
4.5 out of 5
130 global ratings
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Top reviews from the United States

Reviewed in the United States on May 3, 2017
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Reviewed in the United States on January 12, 2019
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Reviewed in the United States on November 18, 2019
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Reviewed in the United States on July 30, 2010
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One person found this helpful
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Reviewed in the United States on March 8, 2012
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Reviewed in the United States on July 5, 2010
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Reviewed in the United States on January 7, 2020
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Reviewed in the United States on July 8, 2017
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Top reviews from other countries

AK
5.0 out of 5 stars A solid how-to for companies looking to enable their front line employees deliver maximum value
Reviewed in the United Kingdom on May 7, 2013
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One person found this helpful
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Hugo Minney
5.0 out of 5 stars Common sense - but surprisingly uncommonly done
Reviewed in the United Kingdom on October 24, 2011
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Thomas
5.0 out of 5 stars Amazing
Reviewed in the United Kingdom on August 9, 2020
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jackOfAll
4.0 out of 5 stars Indeed, exciting book !!
Reviewed in the United Kingdom on March 12, 2014
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Mr Charles Ritchie
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on January 16, 2018
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