Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation Reprint Edition
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will clearly become a standard handbook in the knowledge management field."- Michael A. Cusumano, Sloan Management Review Distinguished Professor, MIT Sloan School of Management and co-author of Microsoft Secrets and Competing On Internet Time
"Von Krogh, Ichijo and Nonaka write from the deep and accurate conviction that the most important but hardest part of enabling knowing is nurturing the tacit dimensions of knowledge."- Dorothy A. Leonard, William J. Abernathy Professor of Business Administration, Harvard Business School
"Enabling Knowledge Creation is a key volume in the new second generation knowledge research texts, well written and researched by three outstanding scholars. It should be studied and absorbed by anyone working with knowledge and knowledge contexts."--Larry Prusak, Executive Director, IBM
Institute for Knowledge Management
"Knowledge creation requires an organized effort, says this international author team. They offer a detailed program along with five enablers: a knowledge vision, managed conversations, a team of knowledge activists, a contextual framework, and a distribution process."--Business Reader
About the Author
Georg Von Krogh is Professor of Management and member of the board, the Institute of Management, University of St. Gallen, Switzerland. An active consultant, his clients include Hoffman La-Roche, PricewaterhouseCoopers, USB, and Unilever. He lives in St. Gallen, Switzerland. Kazuo Ichijo is Associate Professor, Faculty of Social Sciences, Hitotsubashi University. Author of Management by Values, winner of the Japan Management Association's 1998 Best Book Award, he also works with the leaders of Toyota, General Electric, Fujitsu, Sony, Hitachi, and others, to help them transform their organizations. He lives in Tokyo, Japan. Ikujiro Nonaka is Dean of the School of Knowledge Science at the Japan Advanced Institute of Science and Technology and is a chaired professor at the University of California, Berkeley, Haas School of Business. Co-author of the highly acclaimed The Knowledge-Creating Company (OUP), he lives in Tokyo, Japan.
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In this context Von Krogh, Ichijo, and Nonaka :
* describe and discuss individual and organizational barriers to knowledge creation.
* examine the three pitfalls of a knowledge-management approach in more detailed :
Pitfall-1. Knowledge management relies on easily detectable, quantifiable information.
Pitfall-2. Knowledge management is devoted to the manufacture of tools.
Pitfall-3. Knowledge management depends on a knowledge officer.
* present the three counter premises of knowledge enabling :
Premise-1. Knowledge is justified true belief, individual and social, tacit and explicit.
Premise-2. Knowledge depends on your perspective.
Premise-3. Knowledge creation is a craft, not a science.
* present more general ideas about care in organizations and the role it plays in knowledge creation.
* focus on how a company's strategy can be connected to knowledge enabling.
* discuss how campanies develop their knowledge visions.
* describe the five key "knowledge enablers" more precisely.
As sequel to "The Knowledge-Creating Company / I. Nonaka, H. Takeuchi", I highly recommend this much anticipated study.
can ever be managed!) along with writers like Tom Davenport and Larry Prusak. However, the first book was open to a lot of criticism saying that it was just too "theoretic", "vague" and "generalised" ...Nonaka et al try and get more hands on, and tool bookish with this book.
However, this book is likely to disturb people who have read and formed ideas about KM by reading works of the American thought leaders.
In the start of the book the authors try and make the difference explicit.
In a passage titled "what's wrong with knowledge management?" they spell it out :
Pitfall I: KM relies on easily detectable, quantifiable information.
Pitfall II: KM is devoted to the manufacture of tools.
Pitfall III: KM depends on a Knowledge Officer.
While the premises of Knowledge Enabling and Creation are:
Premise I: Knowledge is justified true belief, individual and social, tacit and explicit.
Premise II: Knowledge depends on your perspective.
Premise III: Knowledge Creation is a craft , not a science.
The authors reiterate that organizational Knowledge Creation involves five main steps :
1. Sharing tacit knowledge
2. Creating concepts
3. Justifying concepts
4. Building a prototype
5. Cross-leveling knowledge.
To facilitate this the following 5 enablers need to be in place :
1. instill a knowledge vision
2. manage conversations
3. mobilize knowledge activits
4. Create the right context
5. Globalize local knowledge
The book is rich in case studies which show how different companies that follow these concepts are growing in leaps and bounds and innovating over others who remain stuck in the KM paradigm.
The authors note that in the Knowledge journey companies can be mapped in 3 phases, which might or might not be sequential.
1. The Risk Minimisers , whose focus is capturing and locating knowledge. The tools they use are data warehousing, datamining, Yellow pages, IC-Navigator, Balanced Scorecard, Knowledge Audits, IC-Index, Business Information Systems, Rule-based systems [these firms still view knowledge as a resource that needs to be collected and managed]
2. The Efficiency Seekers, who focus on transferring and sharing knowledge. The tools they use are internets, intranets, Lotus Notes/Groupware, Networked organization, knowledge workshops, knowledge workbench, Best Practice Transfer, Benchmarking, Knowledge-gap analysis, Knowledge sharing culture, Technology transfer units, Knowledge transfer units, Systems Thinking
3. The Innovators who enable Knowledge creation are typically those who embrace a knowledge vision, managing conversations, creating the right context, mobilize knowledge activists, globalize local knowledge, professional innovation networks, new organizational forms, New HRM-systems, new corporate values, project management systems, corporate universities, communities and storyboards.
Top international reviews
I would recommend borrowing it from your school's library and checking by yourself before putting a single cent into buying it.