Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
Encounters at the Counter: What Congregations Can Learn about Hospitality from Business Paperback – September 1, 2009
The Amazon Book Review
Author interviews, book reviews, editors picks, and more. Read it now
"Alan Johnson engages his readers in exciting, inspirational, and hopeful insights into the human condition, and encourages them to make a meaningful difference in other people's lives. Encounters at the Counter is the finest text on customer service that I have read in 40 years of General Electric business experience." -- Paul W. Van Orden, Executive Vice President (retired), General Electric "The Pilgrim Press"
"emonstrates what many of us have long known: Johnson is the go-to person when it comes to understanding and embodying hospitality in a congregation. He also shares what he has learned about hospitality by serving bread in a bakery. The encounter with Johnson through this book does what a good meal does - it nourishes and delights." -- Rev. Martin B. Copenhaver, Senior Pastor Wellesley Congregational Church, Wellesley, Massachusetts "The Pilgrim Press"
"This book was written to help churches cultivate their flocks, but that is only part of the message. Helping businesses improve by treating customers, clients and employees with kindness and respect is another facet." -- Zona Spray Starks, Culinary Arts Teacher, Zona Spray Cooking School "The Pilgrim Press"