"We have experienced Art Hill's effective training first-hand in our Lean Sigma program at Kemps where his program has had an immediate and sustainable impact. Art's new book will be a great resource for all participants in our Lean Sigma program going forward." James Green, President and CEO, Kemps, LLC
"The Encyclopedia will take a place on my office bookshelf next to the quality handbook by Dr. Juran as one of my go-to references. This book has packed so much into one reference I could see it being a great reference when you encounter a need to revisit the fundamentals. Nicely done!" Joe Dehler, Vice President, Business Process Improvement, Carlson Companies
"An excellent, quick but thorough reference for anyone involved in managing or improving operations in any organization. The only book of its kind!" Dr. Richard Chua, Executive Vice President, Juran Institute, Inc.
"With the pace of change in the business world today, crystal clear communication has become an important management tool. Lack of clarity leads to more waste and errors than any other single factor. This definitive encyclopedia of terms and frameworks should become THE industry standard." Connie Fuhrman, Senior Vice President, Operations Transformation, Best Buy (retired)
"An invaluable tool for effectively navigating and understanding the rapidly developing technologies in today's modern age of operations." Rick Heupel, Former Vice-President, Asia Operations, Seagate
"A valuable resource for supply chain professionals, executives and managers from all functions in the company." Paul Husby, Vice President, 3M Supply Chain and Logistic Operations (retired)
"We've all heard the terms and like to think we can keep them straight, but in this increasingly complex world, having this ready reference is absolutely essential for practitioners and managers alike." Tom Platner, Vice President, Engineering & Manufacturing, Fargo Electronics
"It's a great resource to quickly reference specific operations management terms and acronyms for anyone in business or academics. I will use it!" Mike St. Martin, Managing Director, FedEx Express
"Finally a comprehensive tool that will aid both the new and experienced operations practitioner in understanding the evolving technological landscape of manufacturing." Sandy Meurlot, Vice President of Operations, The Toro Company
"An excellent, comprehensive and complete reference that students, consultants, supply chain practitioners and professionals can use to quickly and easily obtain value to support their educational and professional endeavors." Charlie Honke, Partner, Product Lifecycle Management, IBM Global Business Services
"Finally, a definitive and comprehensive source of supply chain terminology defined and explained. This reference work will institutionalize a common understanding of the increasingly complex supply chain world, and will enable advancements in the discipline via that understanding. This book should be within arms reach of everyone involved with leading, managing, or learning about supply chain management." Tim Larson, Vice President Purchasing, Michael Foods, Inc. ------
"In today's fast-paced and complex environment, Art's compilation is a must-have reference for any operations manager, new or experienced." Adam Hjerpe, Senior Director of Program Management and Quality, Specialized Care Services - a UnitedHealth Group company
"I'm thoroughly impressed with everything about it, the scope, the attention to detail, the clarity of explanations, and the references for further reading. I can certainly understand why student have reacted so positively to it." Rodney A. Erickson, Executive Vice President and Provost, The Pennsylvania State University
"It is an excellent resource for students and operations managers." Professor Kalyan Singhal, McCurdy Professor of Operations Management, Editor-in-chief, Production and Operations Management, Merrick School of Business, University of Baltimore
"Art has done us a great service with this comprehensive, completely cross-referenced, and clearly communicated collection. It is required reading for all operations professionals." Professor D. Clay Whybark, Macon G. Patton Distinguished Professor of Operations Technology and Innovation Management (OTIM), University of North Carolina -- Chapel Hill
"What an amazing reference! I'm preparing a new reading for my MBA students and the Encyclopedia provided the perfect place for me to check definitions. This was really, really helpful." Professor Nancy Hyer, Owen Graduate School of Management, Vanderbilt University
"An essential, authoritative resource for students, professors, and practitioners. This is a timely effort and Art has done an excellent job in putting together a much needed reference. Given the pervasiveness of operations, this reference will be extremely useful to managers and executives from all functional areas." Professor Sum Chee Chuong, Associate Professor, National University of Singapore Business School
"This is a GREAT book -- fascinating, rich in contents, covering a wide range of disciplines. It will become one of the most precious books in my professional library and will become THE REFERENCE for my students." Professor Tatiana Bouzdine-Chameeva, Head of the Department of Information, Decision and Management, Bordeaux Business School, FRANCE
"A fantastic effort ... the first major effort in our field to systematize the knowledge domains in a concise and lucid style." Professor Amitabh Raturi, Professor and Director of Industrial Management, University of Cincinnati ------
"Everything students need to know about operations management. All MBAs will want this."
"Much more than a dictionary or a glossary -- this is an encyclopedia!"
"Detailed information about both the soft and the hard sides of operations management."
"Tremendous resource for students preparing for case discussions and job interviews."
"A great help for my blackbelt training at work."
"This encyclopedia is great. Now I am fluent in the language of operations management." ------ --This text refers to an out of print or unavailable edition of this title.
From the Back Cover
The Most Complete, Up-to-Date, Single-Volume Reference to Modern Operations and Supply Chain Management
This “field manual” is ideal for every manager and student who needs a deeper understanding of supply chain and operations management. It is also ideal for people in lean and Lean Sigma training programs who need to develop a more precise language for their process improvement efforts. The field’s most comprehensive reference, it’s both uniquely convenient and exceptionally affordable.
Leading expert Arthur V. Hill covers the entire field, offering nearly 1800 authoritative entries. Of these, more than one-third are new to this edition, and nearly another one-third have been completely rewritten. Packed with photos, figures, graphs, tables, examples, references, Excel formulas, and VBA scripts, The Encyclopedia of Operations Management is designed and organized for constant use. Students can use it to prepare for case discussions, exams, and job interviews and to quickly develop a mental map for the entire discipline. For instructors, it serves as an invaluable desk reference and teaching aid. Working managers can use it as a comprehensive training reference for both lean and Lean Sigma programs.
This book’s comprehensive coverage includes:
- Customer service
- Healthcare management
- Human resources management
- Industrial engineering
- Industrial relations
- Inventory management
- Lean Sigma (Six Sigma)
- Lean thinking
- Management information systems
- Manufacturing management
- New product development
- Operations research
- Operations strategy
- Organizational behavior/management
- Personal time management
- Production planning and control
- Purchasing/supply management
- Quality management
- Reliability engineering
- Service management
- Supply chain management
- Systems engineering
- Theory of Constraints