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The End of Detroit: How the Big Three Lost Their Grip on the American Car Market Paperback – September 21, 2004
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In the 1990s, Detroit’s Big Three automobile companies were riding high. The introduction of the minivan and the SUV had revitalized the industry, and it was widely believed that Detroit had miraculously overcome the threat of foreign imports and regained its ascendant position. As Micheline Maynard makes brilliantly clear in THE END OF DETROIT, however, the traditional American car industry was, in fact, headed for disaster. Maynard argues that by focusing on high-profit trucks and SUVs, the Big Three missed a golden opportunity to win back the American car-buyer. Foreign companies like Toyota and Honda solidified their dominance in family and economy cars, gained market share in high-margin luxury cars, and, in an ironic twist, soon stormed in with their own sophisticatedly engineered and marketed SUVs, pickups and minivans. Detroit, suffering from a “good enough” syndrome and wedded to ineffective marketing gimmicks like rebates and zero-percent financing, failed to give consumers what they really wanted—reliability, the latest technology and good design at a reasonable cost. Drawing on a wide range of interviews with industry leaders, including Toyota’s Fujio Cho, Nissan’s Carlos Ghosn, Chrysler’s Dieter Zetsche, BMW’s Helmut Panke, and GM’s Robert Lutz, as well as car designers, engineers, test drivers and owners, Maynard presents a stark picture of the culture of arrogance and insularity that led American car manufacturers astray. Maynard predicts that, by the end of the decade, one of the American car makers will no longer exist in its present form.
- Print length368 pages
- LanguageEnglish
- PublisherCrown
- Publication dateSeptember 21, 2004
- Dimensions5.5 x 0.92 x 8.5 inches
- ISBN-100385507704
- ISBN-13978-0385507707
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Editorial Reviews
Review
“[A] well-researched and passionate examination of contemporary culture, automotive and otherwise.”
—Boston Globe
“Comprehensive . . . Maynard builds a persuasive case with layers of detail.”
—BusinessWeek
“Maynard’s crisply written book coolly analyzes the causes of the latest fall of Detroit.”
—The Economist
From the Inside Flap
An in-depth, hard-hitting account of the mistakes, miscalculations and myopia that have doomed America's automobile industry.
In the 1990s, Detroit's Big Three automobile companies were riding high. The introduction of the minivan and the SUV had revitalized the industry, and it was widely believed that Detroit had miraculously overcome the threat of foreign imports and regained its ascendant position. As Micheline Maynard makes brilliantly clear in THE END OF DETROIT, however, the traditional American car industry was, in fact, headed for disaster. Maynard argues that by focusing on high-profit trucks and SUVs, the Big Three missed a golden opportunity to win back the American car-buyer. Foreign companies like Toyota and Honda solidified their dominance in family and economy cars, gained market share in high-margin luxury cars, and, in an ironic twist, soon stormed in with their own sophisticatedly engineered and marketed SUVs, pickups and minivans. Detroit, suffering from a "good enough" syndrome and wedded to ineffective marketing gimmicks like rebates and zero-percent financing, failed to give consumers what they really wanted—reliability, the latest technology and good design at a reasonable cost. Drawing on a wide range of interviews with industry leaders, including Toyota's Fujio Cho, Nissan's Carlos Ghosn, Chrysler's Dieter Zetsche, BMW's Helmut Panke, and GM's Robert Lutz, as well as car designers, engineers, test drivers and owners, Maynard presents a stark picture of the culture of arrogance and insularity that led American car manufacturers astray. Maynard predicts that, by the end of the decade, one of the American car makers will no longer exist in its present form.
From the Back Cover
In the 1990s, Detroit's Big Three automobile companies were riding high. The introduction of the minivan and the SUV had revitalized the industry, and it was widely believed that Detroit had miraculously overcome the threat of foreign imports and regained its ascendant position. As Micheline Maynard makes brilliantly clear in THE END OF DETROIT, however, the traditional American car industry was, in fact, headed for disaster. Maynard argues that by focusing on high-profit trucks and SUVs, the Big Three missed a golden opportunity to win back the American car-buyer. Foreign companies like Toyota and Honda solidified their dominance in family and economy cars, gained market share in high-margin luxury cars, and, in an ironic twist, soon stormed in with their own sophisticatedly engineered and marketed SUVs, pickups and minivans. Detroit, suffering from a "good enough" syndrome and wedded to ineffective marketing gimmicks like rebates and zero-percent financing, failed to give consumers what they really wanted--reliability, the latest technology and good design at a reasonable cost. Drawing on a wide range of interviews with industry leaders, including Toyota's Fujio Cho, Nissan's Carlos Ghosn, Chrysler's Dieter Zetsche, BMW's Helmut Panke, and GM's Robert Lutz, as well as car designers, engineers, test drivers and owners, Maynard presents a stark picture of the culture of arrogance and insularity that led American car manufacturers astray. Maynard predicts that, by the end of the decade, one of the American car makers will no longer exist in its present form.
About the Author
Product details
- Publisher : Crown; Reprint edition (September 21, 2004)
- Language : English
- Paperback : 368 pages
- ISBN-10 : 0385507704
- ISBN-13 : 978-0385507707
- Item Weight : 1.05 pounds
- Dimensions : 5.5 x 0.92 x 8.5 inches
- Best Sellers Rank: #300,752 in Books (See Top 100 in Books)
- #34 in Automotive Industries
- #71 in Transportation Industry (Books)
- #522 in Company Business Profiles (Books)
- Customer Reviews:
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About the author

Micheline Maynard is a journalist, author and professor. She is a contributing columnist at the Washington Post, writing for Voices Across America about business and culture. She is the creator of the CulinaryWoman Newsletter, and was a senior business correspondent and Detroit bureau chief for The New York Times. She served as senior editor for Here & Now, the daily NPR news program. She is the author of four books, including The End of Detroit: How The Big Three Lost Their Grip On The American Car Market. An avid fan of baseball and classic film, she lives in Ann Arbor, Michigan.
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I, for one, would not dispute the missteps of the American car makers over the past two decades but Ms. Maynard offers little to substantiate her negative assertions regarding the American automakers. Also, no one would argue the Japanese and European Automakers are formidable competitors, and if there is anything that can be said here is that it caught the arrogance of the American "Good Old Boy" network severely off guard - but over the past decade or so, that has been dramatically changing as GM, Ford, and Daimler-Chrysler have met these challenges head-on.
For starters, her own quality control is atrocious, and as referenced in the earlier reviews here, she has consistently misstated facts, that are quite obvious in my opinion.
Notable facts that Ms. Maynard so carefully (or deliberately) glossed over include:
o Despite the fact that Toyota is gaining market share over the American automakers, as of even today General Motors still is the largest automaker in the world, and still leads the world in sales from all of its divisions;
o The Ford F-150 pickup truck is the best selling pickup in the U.S. and has been for 30 years;
o The Ford Explorer is still the SUV sales leader over the competition;
o The new 2005 Ford Five Hundred, Freestyle, and Mustang are getting accolades from the Auto press, and are selling above expectations;
o Mercedes-Benz is now rated lower in quality by J.D. Powers than Chrysler;
o Her glowing assessment of Carlos Ghosn's turnaround of Nissan is indeed a formidable achievement. But didn't Lee Iacocca do the same at Chrysler in the 80's and again in the 90's? Funny though, how no detailed chronology of the Chrysler turnarounds can be found in this book;
o As it stands, even today, Nissan is having quality issues with such vehicles as the much touted Nissan Titan, while Chrysler is enjoying record sales with its innovative line of cars including the 300C;
o The Chrysler 300C is Motor Trend's 2005 Car of the Year, and has received glowing accolades from all of the major automotive periodicals;
o She refers to the Ford Focus as one of Ford's weakest (worst) efforts in the small car market and goes on to state that it has been recalled numerous times. Recalls notwithstanding, didn't Car and Driver magazine name the Focus as one of their 10 Best cars for 2002, 2003, and 2004?
o She refers to the fact that she has never owned an American Car except for the Dodge Dart with a "peppy but erratic slant-six engine" that lasted for 177,000 miles! Unless I am mistaken, the Chrysler 225 CID Slant Six was one of the best 6-cylinder blocks of it's time (I owned a 1973.Dodge Dart for 11 years, and it ran flawlessly (until I had to junk it after an accident due to the body damage). I am not sure what she means by erratic, but then again, I don't think Ms. Maynard knows either - not to mention that 177,000 miles is not bad in my view, all things considered (who knows how she took care of this car, anyway!).
Lastly, Ms. Maynard's prediction that one of the American automakers will not exist at the end of this decade - i.e. at least in their current form is in my view her own delusional fantasy. I just don't think that one of the two largest industrial corporations in the world (GM and Ford) are simply going to rollover, and let the Japanese companies trounce them in the marketplace. There is already clear evidence that the battle (I believe it is called COMPETITION) is raging on and will continue for many years to come!
For example. Maynard rambles on & on about the wonderful Toyota Production System (early in the book, then continues throughout), but doesn't credit it to Deming until she 'sort of' does with a mention on page 264.
Maynard also talks about the Corolla made at NUMMI, but does not even mention the Chevy model produced at the same plant- or the disparity of consumer ratings of effectively the same car. (Check out Bob Lutz' "Car Guys..." book for that; you may be surprised about how consumers' expectations prejudice quality ratings)
Maynard slices & dices the UAW (pages 222-224, etc.), then doubles back on that (somewhat) on page 299.
Nonetheless, this book was fun to read, and the predictions/scenarios on page 230 are pretty doggone good. It was also fun to read the negative reviews from folks who read the book before 2008 & on!
This book is quite interesting and informative. It details the hubris and arrogance of the Detroit automotive industry that lead to their financial battering. It also goes over some about how Toyota and Honda became successful in the automotive industry. Toyota, Nissans and Hondas used to be rarities on the road, now it seems everyone has one or wants one. The Japanese build vehicles are vastly superior and the American people know it. Sadly, Fiat/Chrysler, Ford, GMC and Chevrolet have no one to blame but themselves.
I recommend this book to anyone who is studying how to maintain market share in the face of new competition. There are many lessons in legacy cost pressures, government business support, and maintain focus on improving your product in this book.
This book was written before the 2008 financial crisis and subsequent bail out of GM and Chrysler. The book has many warnings of the consequences that would come to pass when automotive industry came under extreme distress.
Top reviews from other countries
ビッグ3のシェアが落ちているのは「商品の競争力のなさ」その一言につきるわけで、マーケット把握・予測の甘さにはじまりクオリティの低さや、販売数かせぎのレンタカー屋への乱売など近視眼的セールス施策でリセールバリューを更に落とすなど、本書はビッグ3の「罪」が詳述されます。
今のビッグ3ラインナップ、商法からして、シェア低落はいわば必然の結果。何の不思議もない。だから本書の内容はある意味当たり前の事実の再確認を繰り返し繰り返し行っているだけなのでジャーナリスティックな意味で「非常に面白い」「興味深い」内容ではないと思います。もちろんトヨタの「カムリ」商法、ホンダの「オデッセイ」手法、ヒュンダイ、BMWの米マーケティグの実際などきちんとした調査・取材に基づいて書かれているので「米自動車マーケットの最新事情」を知りたい向きにはおすすめできます。
I have lent my copy out to many of my friends and they were all impressed.



