Top critical review
52 people found this helpful
Noisy vibration, poor customer service
on March 1, 2010
Right out of the box it had a constant hum whenever switched on. It also had a lot of vibration. Even when placed on a pad or a carpeted surface, it would still make a constant sound. Could be heard when I had it in the tailgate of my SUV and I was driving!
For several weeks I've been 'working' with Engel on resolving this. They said it's not uncommon. They believe it's caused by something in the compressor mounting shifting during transit. They first had me 'bang' it on each of it's sides while it was running. Then they had me open it up!...and directly hit the compressor with a rubber mallet, again trying it on each side (orientation) and with it running.
Nothing has made a difference. Each time I've spoken to them I've asked for return information so I can send it to them to be replaced or repaired (though I'd prefer a brand new unit just replaced). I think they're being cheap as they insist each time that they have something new to try that'll be easy. All I've accomplished is getting scuff marks on the outside of my unit as well as paint chipped on the compressor housing.
This is not a $20 item! And yet they treat their customers as it was. I would not recommend anyone to buy one of these. This is not a unique occurrence. I know this because Engel told me this! Also, if it was a rare occurrence, they wouldn't hesitate to have me ship it to them for repair. They obviously have a problem and are trying to resolve it as cheaply as they can and/or get people to give up on their grievance.