Top positive review
74 people found this helpful
A HUMBLE APOLOGY for a commendable seller and manufacturer.
on May 25, 2016
I must apologize to Epica and Perella's for lashing out with a harsh review of this product without giving the seller or the the manufacturer a heads up before I wrote a scathing review. I really blasted these poor guys. I ordered this device because it DOES NOT NEED BATTERIES. Crank the dynamo, or leave it in the DIRECT sunshine, and you have a flashlight or radio that will work for hours, and (most importantly) you can pick up the emergency and weather broadcast frequency. It's not a good idea to go camping in a dead zone where cell phone reception is unreliable or, more likely, the battery runs down on the phone. Either way, a timely forecast could prevent a disaster. The dynamo CAN crank out enough juice to PARTIALLY charge a device like a cellphone; JUST enough power to make an emergency call if you can find a signal. It will not FULLY charge a phone or tablet. It is a radio, not a pocket sized nuclear reactor. For me, it was exactly what I was looking for. It arrived just in time for the three day weekend. I was ready to go.
BUT HERE IS WHERE I OWE AN APOLOGY: The afternoon before we left for the lake, I was getting things together, so t took the S-charger radio out of the box to pack it. That is when I noticed that the factory static plastic that protects the solar screen and controls looked tattered. I peeled away the plastic to find that the solar lens was SCRATCHED! And then I see there are two cords but NO adapters. I checked the label again; yes, there were supposed to be adapters in the box. There were pieces missing! Honestly, I probably would have let the scratches go, but the charging cord was designed to work with the adapters. In other words, you HAD to have those adapters. Without them I would not be charging anything, part way, or any other way. So I believed that I had received either a rebuild, or a returen that just got put back into circulation. Some companies sell 'Open Box Products'. I was very disappointed! I have been tricked before. So, I marched right to my keypad and expressed my disappointment in a review... I am a reviewer. It is my duty. Here's what Epica did:
My review could not have been posted for more than a few hours when I started getting frantic e-mails. Epica and Perella's were falling all over each other trying to find out why I had just sucker punched them! What was wrong!? And, what can they do to rectify my problem!?.....Well, that was my first clue that I may have jumped to conclusions. The seller obviously was as upset as I was! They had no idea how that package got sent to me in that condition. After a flurry of emails they said they would be sending a new one immediately! No arguments. No excuses. The seller didn't even care HOW, or WHY it was sent out that way, they were only concerned with getting me a NEW one. I believe they were sincere, because if they weren't they would not have contacted me at all. So, I took that first review down. I felt kind of bad for not contacting them first before reacting. So, I will give them good feedback, and here is the review that should have been posted in the first place. The dynamo radio flashlight is a good product. And the seller is honest.