- Hardcover: 224 pages
- Publisher: McGraw-Hill Education; 1 edition (November 16, 2015)
- Language: English
- ISBN-10: 1259583015
- ISBN-13: 978-1259583018
- Product Dimensions: 6.3 x 0.9 x 9.1 inches
- Shipping Weight: 1.6 pounds (View shipping rates and policies)
- Average Customer Review: 7 customer reviews
- Amazon Best Sellers Rank: #154,134 in Books (See Top 100 in Books)
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An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage Hardcover – November 16, 2015
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From the Back Cover
“Dr. Thomas Lee makes a powerful case that empathy is crucial to success in the era of value-based care. He shows how empathy drives improvement across all clinical and strategic outcomes, and how it can transform your organization, so it becomes part of the ‘epidemic’ that is making healthcare healthy again.”
―Toby Cosgrove, MD, President and CEO of Cleveland Clinic
“Dr. Lee presents a compelling business case for healthcare leaders, caregivers, and teachers to systematically combine the best traditions of caring with marvelous new techniques in caregiving―not only to benefit those we serve, but to better realize our professional pride of purpose.”
―Glenn D. Steele Jr., MD, PhD, Chairman of xG Health Solutions, Inc., and former President and CEO of Geisinger Health System
“Visionary physician leader, compassionate provider, agile polymath, and compelling storyteller, Dr. Tom Lee distills lessons from best practices to present a thoroughly engaging and timely handbook on how to fix our healthcare crisis. Lee is spot-on―it’s not just about compassion; it’s a strategic imperative.”
―Vivian S. Lee, MD, PhD, MBA, CEO of the University of Utah Healthcare and Dean of the University of Utah School of Medicine
“Tom Lee lays out the strategic and historical imperative for making empathic care the norm, not the exception, as only a thought leader and superb physician could. His path forward uses cutting-edge social science advances in a way that should resonate with the values of clinicians as well as patients.”
―Jessica C. Dudley, MD, Chief Medical Officer of Brigham and Women’s Physicians Organization and Vice President of Care Redesign at Brigham and Women’s HealthCare
“An Epidemic of Empathy in Healthcare synthesizes the relevant and innovative thought leadership at the heart of patient-centeredness today. A cohesive and cogent roadmap, it will not only help accelerate patient experience improvement, but drive organizational strategy. A must-read for healthcare leaders struggling to differentiate their organizations in today’s increasingly competitive healthcare market.”
―James Merlino, MD, author of Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Top customer reviews
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I think the idea that suffering in health care may be inherent, but there is no reason providers can’t work to reduce avoidable suffering is something any patient and provider can agree with. I specifically love his point that providing care with empathy isn’t telling the patient what they want to hear, but understanding that care is not “one size fits all” and working to provide excellent care that truly meets patient needs and expectations.
As a patient, consumer and someone familiar with the health care industry I found this book interesting, insightful and compelling. The data referenced gives weight to his points and personal reflections and anecdotes included bring the story to life. It’s an interesting and engaging volume for those with no background in health care and a must-read for those in the industry.