Top critical review
2 people found this helpful
Epson Bad, Amazon Good
on December 13, 2012
I bought this scanner to replace a not very old Epson that had seen only moderate use but one day decided to stop working (hardware issue). I chose it because I have something like 30 years worth of negatives and I had scanned only a few with the old.
The holder for the negatives is extremely complicated to load and flimsy, so I wonder when it is going to break on me. Generally the construction appears shoddy, but that's something we should get used to with all electronic products. My old Epson scanner had a much better slide holder and felt much sturdier, but didn't last that long either, while a 10+ year old USB-powered Canon still works OK.
The design is ridiculous, with the USB and power inputs at the FRONT of the right side. Doesn't anybody in Epson have any common sense? Or don't they care? I ended up placing the scanner backwards. I never use the buttons anyway (incidentally, the old Epson had a mechanical on-off switch, this has an electronic one and turns on by itself when I power up my computer - I hate it).
But the reason for my 2 stars: I was scanning just the second set of negatives when the scanner started adding a thick magenta line in all the images! (if you read the reviews, at least two more people had the same issue, so it is a defect of the scanner, not just my bad luck). Sometimes the line became fainter, sometimes it turned green, but it was always there.
I decided to return the scanner to Amazon (it was within the period I could return it for free and get a replacement at no cost), but I wanted some info first so I contacted the customer service. Even though I had not asked for return/replacement yet, only some info, their answer included a return label and shipping instructions! And because I needed some more clarifications, they sent me (with apologies) the replacement with 2nd day air before I had even shipped the defective unit (I returned it yesterday, with the new one already received). So I have nothing but praise for Amazon's service.
As for the new scanner? I was scanning the third STRIP (from the first set) of negatives when lo and behold the magenta line reappeared (in a different position, naturally). I rescanned and the line was gone, and the next two strips were scanned without any lines. So I hope it was only a temporary hiccup... but at this point in the life of my first scanner, the line had not even appeared yet. So I am not optimistic. But I cannot keep returning defective scanners for replacement... I will keep it and hope that the magenta line will be a rare occurence. But I am disgusted with Epson for making and selling such an inferior product. Naturally, I will think very hard before buying another Epson product.
Apart from the magenta line, the scanned images are quite decent, that's why I didn't give only 1 star. The scanning is slow and the settings cannot be saved in their entirety (I can save the resolution but not the image manipulation instructions like unsharp mask etc.), and the instructions are not very clear, but these don't bother me much. I have not scanned a document yet, nor tried any of the included software (I don't expect much, it was free after all), so I don't have an opinion about these.
(A FEW MONTHS LATER): Since I wrote my initial review I have done a fair amount of scanning. I scanned documents, too, and I had no problems with them. When scanning negatives, though, I still get an occasional magenta line, but until now it always goes away if I scan again. So I have kept the second scanner. But this has not changed my low opinion of the product.