Top critical review
2 people found this helpful
Initially did not work as expected BUT after further review, I change my stance
on May 17, 2017
I made the decision to purchase this unit based on the feedback from a friend you has used his for the past 2 years and swears by its accuracy. y unit was delivered mid April and I eagerly went straight to my home range to try it out. I was grossly disappointed.
After multiple attempts of adjusting distance and angles from the ball, even using a tape measure to calibrate the suggested 14" out, 14" forward position, the distance measurements have been significantly inconsistent and flat out wrong. Regardless of solid or mishits, measurements were all over the place. An example.....a well struck 4 iron showed less distance than my gap wedge.
Also, the bluetooth capability does not work well at all.....I have not been able to get the unit to record and hold the swing measurement data effectively after multiple attempts and repeated add/delete of the device on my Samsung Note 5.
I suspect that the quality assurance process for the building of these units has high variability. That would explain why some people swear by it, while others think it does not work as advertised.
I will be reaching out to the company to see if there is anything that can be done.....will provide more feedback on the customer service then..
*******Post Customer Support feedback**************
A few days after posting my initial feedback, I received an email from the Tech Support Director. He offered to connect with me to walk thru the issues to determine the problem and recommend a fix. Prior to receiving his email, I spent some time reviewing a number of YouTube videos of people using the product and noted that they all appeared to have the monitor positioned further forward than the 14" recommended in the material. I told him that I would try that first before connecting with him on resolving. He indicated that what may have been happening with me previously, was the monitor was picking up my clubhead vs. the ball, hence the spurious results.
It took me a few weeks, but I was able to try the monitor again hitting into a net, and after placing it further away (at least 2 ft out and up), the results were significantly better and more consistent. My next step is to take it to an open driving range to confirm distances, but at this point, I can more assuredly say that the monitor is at least 3 stars. I will upgrade after I get the opportunity to use it at an open driving range and confirm its accuracy.