RE: AECOJOY Purchase of Esright Massage Recliner Chair Heated PU Leather Ergonomic Lounge 360 Degree Purchased From AECOJOY, a third-party vendor working with Amazon.
You have no idea how much someone impacts your life until later. They are the unsung heroes who live every day doing the right thing to help others. And they do, help others. Very unassuming, very disarming, just instilling a sense that I am not alone.
I purchased the recliner cited above. When it arrived, the chair’s heat and vibrations didn’t work. I refreshed the batteries, etc., but no luck. I wrote to AECOJOY asking to process a refund. The response I received from Carrie was cordial and respectful. Her email asked if the remote turned on at all. It had not. Then she asked if I would be willing to try a new remote that she will mail to me. I was not interested in testing out stuff on the chair. It arrived dead and to my way of thinking, nothing will make it better.
Shortly after sending the response above, Carrie responded asking if I would consider a price drop of $50 refund. I agreed for several reasons. Carrie was consistent and conciliatory, and she refused to give up.
She conveyed that there is always a way to solve problems where everyone comes out a winner. The most important reason to me was that the chair is very high quality which was unexpected considering the $300 sale price.
However, I was concerned that if this solution did not work, I would be outside of the acceptable range of Amazon. By Day 30, if you have not solved an issue or requested a refund, then you will be sad. That line in the sand is deeply entrenched in Amazon’s corporate culture. Walmart, if it doesn’t work, here is another one.
Nordstrom is synonymous with customer service in a way no other organization or company has accomplished. Nordstrom's exceptional customer service comes primarily as a result of two main components, first is their attention to detail when it comes to the customer experience and second, the level to which they empower their employees. These two factors created an unstoppable customer service engine that continues to create stories that turn into legends in today’s world.
From the very first AECOJOY email response on February 18th, I was reassured by the unspoken commitment to superior customer care. Both Carrie and Peter were civil and their emails were supportive. That may sound strange in today’s climate, but it was reassuring. I believe that both Carrie and Peter are a part of a team of experts all working to resolve a customer issue.
The chair was up and running except that it did not recline automatically. You have to stay still and put all your weight on the recliner to keep it reclined. At 103 pounds, I didn’t have the weight to hold the chair in a recline position.
Other recliners, also manual, usually have three lock points. First is the original sitting position, then a middle lock point where you are halfway reclined, and finally, a lock in the complete recline position. This recliner does not have the standard lock points as do others.
So I wrote back and asked for a refund and Peter sent me a response that they would give another price break so that I would be able to sell it and buy another recliner. Carrie also pointed out it would costly for me to return it than to sell locally.
Between the two, I felt that I was dealing with a company that empowers employees to be problem solvers. A company that believes in their products and staff who share that attitude with clients, it is rare nowadays.
I would hands down give the Customer Care Award to AECOJOY and their dedicated team.
Cindy Lou Gildig
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Product Description
Would you like to relax your body and relieve stiff muscle in a comfortable lazy boy recliner when get tired? Still worry about a wonderful gift for your family or friend? Just try Esright massage recliner chair.
Extra Notice
1.Note: Footrest may be not easy to latch down during use. We recommend you sit straight a little bit and use your full strength on foot heel to close the footrest. You will hear a click then.
2.This recliner chair clearance comes with 2 boxes, please wait one more day if does not arrive on the same day.
Features
- A wonderful upholstered reclining chair with rocking, vibrating, reclining, heating, swivel function
- Smooth rocker and 360° swivel seat, relax yourself after long daily work
- Ergonomic thick padded for back, seat cushion and armrest for comfort
- Two side pockets on both armrest for convenient storage to put remote control or magazine
- Breathable composite material surface, water-resistant, easy to clean and save money
- Simply assembly only with fully instruction and user manual
Specification
- Color: Black
- Frame Material: CARB-Certified Board and sturdy iron
- Production Dimensions: 33.5"(W) x 35.8"(L) x 43.2"(H)
- Seated Size: 22.8"(W) x 20.5"(D) x 18.9"(H)
- Fully Reclining Length: 65"
- Reclining Angle: 140°
- Plug: American Standard
- Max Capacity: 300lbs
- Reclining & Footrest Closing Way: Manually control
- Keep it reclined by back(not a power control chair)
Package Included
- 1 x chair
- 1 x Remote control
- 1 x Power adaptor
- 1 x Assembly instruction
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Thick Padded HeadrestSoft thick padded headrest with high density sponge, provides you better support |
2 Cup Holders2 convenient cup holder design on both armrests to place drinks and cups |
Durable FrameIntegrated and sturdy fame, made of durable metal to support body weight |
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| Esright Power Lift Chair | Esright Power Lift Chair | Esright Massage Recliner Chair | Esright Massage Recliner Chair | Esright Massage Recliner Chair | Esright Massage Recliner Chair | |
| Color | Nut Brown | Light Brown | Brown | Grey | Grey | Light Brown |
| Material | Composite Material | Linen Fabric | Composite Material | Linen Fabric | Linen Fabric | Linen Fabric |
| Recline Angle | 140 degree | 140 degree | 140 degree | 140 degree | 140 degree | 140 degree |
| Cup Holder | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Vibrating & Heating | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Recommended Height | 5'1"-5'9" | 5'1"-5'9" | 5'1"-5'9" | 5'1"-5'9" | 5'1"-5'9" | 5'1"-5'9" |
| Weight Capacity | 330lbs | 330lbs | 330lbs | 330lbs | 330lbs | 330lbs |
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Why I LOVE it?This the most perfect nursery chair. I have searched countlessly for the most perfect nursery chair – one that wasn't too big (our nursery isn't that big of a space) and specifically a recliner. I decided on this chair because the cost was the same as your name brand nursery recliner chair... but it has massage functionality, the side pockets (great for holding books), and cup holders (no brainer if you ask me). The cup holders alone were awesome to put empty baby bottles or phone while you are rocking and bonding with your baby. This is my third baby and I so wish I had this chair for all pregnancies/post-delivery because of all the conveniences. AND the rocking motion is so effortless.Chair Quality:#1 The Fabric – I couldn't decide between the white leather or the gray fabric. Ultimately, I went with the gray fabric because I read reviews that the white chairs would get stains that wouldn't come off. I have seen chairs with the same white leather material that had that issue and its most likely came from clothes ink getting on it. I didn't want to spend this much on a chair for it to look stained or even have future peeling. I went with the gray fabric and the color is not only beautiful in review pictures but it’s even more beautiful in person. I'm even returning a throw pillow I purchased for it because the chair looks so nice by itself. The fabric seems very durable and because of the color (light/medium grey) I know it will look so nice and hide everything (future spills – to be expected with 3 kiddos).#2 The Chair Foam – I literally said, “Wow!” when I took one of the chair parts out of the box because of the comfortable density (and color). It is a happy medium in firmness. Not too soft, not too hard… literally perfect. The lumbar support is also there and my preggo body loves it right now.Massage Function:This chair is systematic vibrations throughout the whole chair that can get pretty strong and I love it. It's NOT a shiatsu massage chair with the rollers – those shiatsu massage chairs are up there in price; this will do the trick to give you the nice relaxation you need.Chair Size:I am 5'2'' and 115lbs (not pregnant) and currently 140lbs (pregnant). I can currently fit myself and my 5-year-old side by side on the chair (not on my lap but by my side). My husband is 6'2" 200lbs and he didn't complain about the size at all – he said it was very relaxing. Again, keep in mind that we didn't want the obnoxiously big recliner chair, but one that would fit in our small nursery space. It's perfect!Delivery:Delivery was great. The chair arrived in two boxes and one did appear to have been a little beat up. However, the chair was in pieces to be assembled and each piece was individually wrapped nice and neat in a bag as well as separated with cardboard sheets to keep the fabric looking beautiful with no flaws.Installing Tips:My petite pregnant self couldn’t wait for the hubby to get home to install and it was easy to put together with minor setbacks. The sides of the chair slid into the base of the chair, and then you slide the back of the chair into the base after. The hardest part was installing the back of the chair, so here is what I did… I knelt on the base of the chair (facing back of chair) holding the back of in place. I then pressed firmly down on a top corner until I heard a click on the chair and proceeded to do the same thing to the other top corner side. When I stood behind it trying to push the back of the chair down, it was extremely difficult for me to push into place and lock it in.Cons:Because this chair can’t be absolutely perfect… I did notice that when I had the massage function on there was rattling underneath it when in the recline position. I did some investigation and there is a zipper under the recliner portion. I simply safety pinned the zipper tab onto the fabric and voila it’s fixed… no more rattling! When you have the massage function also on with items in the cub holder, it makes the items rattle slightly which could get a little annoying. Also, vibration function is a bit loud. I don’t anticipate this being a problem in the nursery because we will be using a noise machine anyway to block out unwanted noise for the baby. Lastly, people mentioned when reclining all the way the back doesn’t really stay put. It’s true for the most part, but it’s not going to forcefully push you back up, but instead, gradually push you up over time if that makes sense. I did notice that when I scooted my toosh back all the way and then pushed the recliner all the way back it did stay down pretty well.All and all, I couldn’t recommend this chair more. I absolutely LOVE it! I am optimistic that it will hold up for many years! Happy happy happy!
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Reviewed in the United States 🇺🇸 on April 22, 2020