Top critical review
Love the chair, hated the missing parts...
on July 27, 2018
Original Review (Updated below):
I just received this chair today (7/27/2018). The box arrived in very bad condition. The parts inside are in good (not great) condition with minor blemishes. The main issue is that two critical parts are missing. The Gas Lift and the Telescopic Bellows are not in the box. I cannot assemble the chair.
I called the manufacturer's customer service phone number at 7PM EST but they were closed. I emailed the manufacturer's customer service department and informed them of the missing pieces. Its Friday today, so I assume I'll have to wait until Monday before a response.
Aside from the minor blemishes and missing parts, the chair appears to be very solid and sturdy. The metal pieces are very heavy and feel high quality to the touch. The soft surfaces feel great. Cannot comment on how comfortable the chair is yet...
I will update this review after the missing parts issue is resolved. Hoping for a quick resolution so that I can increase my rating because this chair looks to have great potential.
My emails and calls to OFM (manufacturer) were initially ignored. After 3 business days, OFM customer service finally responded informing me that they were unable to send me the missing parts and I needed to work through Amazon customer service. Amazon was unable to send me the missing parts but promptly send me a replacement chair and shipping label to return the first chair.
The second chair arrived in much better condition. The parts were in great shape. While assembling the second chair I discovered that a screw was missing from the assembly kit (see attached picture, there should be 4 screws in there). The kit was not tampered in any way so the missing screw was clearly a manufacturer defect. Thankfully I was able to use the screws from the first chair to assemble the second chair, but my confidence in OFM's quality control is completely eroded.
Quality issues aside, the chair is very comfortable for me. The parts are heavy duty and the seat cushion is very comfortable with thick padding. Also, the chair holds a very ergonomic seating position when using the computer. Love the chair, hated the missing parts. 3 Stars because of Amazon's great replacement policy and the comfort of the chair. Could easily be 5 star if the chair arrived without missing parts in the first place.