- Hardcover: 224 pages
- Publisher: Brown Books Publishing Group (May 14, 2007)
- Language: English
- ISBN-10: 193328580X
- ISBN-13: 978-1933285801
- Product Dimensions: 9 x 6.4 x 0.9 inches
- Shipping Weight: 1 pounds (View shipping rates and policies)
- Average Customer Review: 13 customer reviews
- Amazon Best Sellers Rank: #2,872,310 in Books (See Top 100 in Books)
Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
Other Sellers on Amazon
+ $3.00 shipping
+ $3.99 shipping
Why is Everyone Smiling? The Secret Behind Passion, Productivity, and Profit Hardcover – May 14, 2007
Customers who viewed this item also viewed
What other items do customers buy after viewing this item?
Paul drills right to the core of the solution...focusing on people, building a culture of customer satisfaction from the top down, and empowering employees to do the right thing. What really drives business is the human touch, and Paul has the touch. --James D. Power, IV
A visit to Beryl makes it clear that Paul puts action to his words it s a warm, friendly environment in which the creativity, productivity and unique contributions of each individual are recognized and appreciated. --Cynthia Williams Young
How can you not smile when you work for, are served by and interact with a business that understands and lives by the simple truths about how to bring out the best in its people? This is a book for any business leader who has looked in all the wrong places to find answers for the toughest business problems. --Larry Peters
About the Author
Paul co-founded Beryl with his two brothers in Los Angeles in 1985, subsequently becoming the CEO in 2000 and then moving the headquarters to Dallas/Fort Worth. As CEO, he oversees strategic planning and business development for the nation s thought-leading company in healthcare customer interactions and relationship management. He is responsible for setting the vision for the company, building a strong management team, and promoting a unique culture for his 300-plus coworkers.
Showing 1-7 of 13 reviews
There was a problem filtering reviews right now. Please try again later.
It's fascinating when we read Paul about his understanding of this paradigma.
I could risk to say: myself and probably every people always been waiting to an oportunity to work in a company where this theory was more than a few words said too many times.
To fix this issue we only have to find a lot of Paul's and spread them to the right place and then we can start to live our lifes with happiness and go to work with a contagious smile.
Thank you Paul
This is an especially personal book and it must be because Spiegelman is obviously a passionate as well as a thoughtful and sensitive person. However, what he shares is really not about him; rather, it is about others within and beyond the Beryl organization who have found joy for themselves and created joy for others in the modern workplace, one in which, regrettably, joy is seldom experienced. I especially appreciate his provision of "stories" shared by thoughtful and caring people such as Julia, John, Melanie, Michael, Lance, Jared, Lali, Juli, Maricela, and Rhonda. Throughout the narrative, Spiegelman also includes a number of communiqués between and among people who are struggling to understand important business issues, to solve problems, and to share (often with stark candor) their opinions about a given situation. However different high-performance organizations may be in every other respect, all of them are transparent in terms of communication, cooperation, and most importantly, collaboration.
In the final chapter, Spiegelman explains that he wrote this book to "share simple secrets that might help other leaders successfully advance their business. I wrote it as an appeal for old-fashioned values in the commercial arena, with special emphasis on treating coworkers well." The "stories" provided by others provide a human context for each of the "simple lessons." In this instance, I am reminded of what Oliver Wendell Holmes once observed: "I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity." What Spiegelman and his Beryl associates share may seem "simple" and that's true, but only if viewed within the context of Holmes's observation.
There is a great deal of substantial value to be learned from this book. That said, the challenge to each reader is to apply lessons learned effectively and consistently. Awaiting them is what Jeffrey Pfeffer and Robert I. Sutton have aptly characterized as "The Knowing-Doing Gap." I agree with former Texas football coach Darrell Royal: "potential" means "you ain't done it yet." Credit Spiegelman and his Beryl associates with sharing what they have learned about the "what" and "how" of establishing and then sustaining passion, productivity, and profit within any organization (regardless of size or nature) by putting a smile on everyone's face, by having fun, and thus sharing a sense of joy in what they do and how they do it...together. It remains for each reader to apply effectively what she or he has learned.