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Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out Success Hardcover – October 7, 2008
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From the Back Cover
How Old Fashioned Virtues Made McDonald's a Branding Icon
“Written in the same good faith with which Facella lived his tenure at McDonald's, this book relates lessons that are time-tested and applicable in any business, of any size, in any era.”
-Jeff Kindler, Chairman and CEO, Pfizer
“Paul Facella has completely captured the timeless and practical essence of the ‘McDonald’s Way’ that allowed so many ordinary people to succeed beyond their wildest dreams. Reading this book will surely become a must-read for anyone aspiring to win.”
—Claire Babrowski, executive vice president, chief operating officer of Toys “R” Us
“The sentiments expressed and the experiences so eloquently demonstrated in Paul’s book clearly define how this company keeps employees engaged and keeps ‘ketchup flowing’ in the blood.”
—Janann Williams, vice president of people, MccLane company, Inc.
“The book shows how McDonald’s successful business model was founded on seven simple ‘human principles,’ and is useful for any business person as a guide for how their business can succeed.”
—Jean-Marie Horovitz, former managing director, Citigroup
“How essential relationships, integrity, and culture are at McDonald’s is clear. This book, through lessons learned, translates its applicability to all business environments.”
—Daniel T. Henry, chief financial officer, American Express
About the Author
Paul Facella was Regional Vice President of the New York Region, a position he held for 11 years. As a pupil of the legendary leaders Ray Kroc and Fred Turner, Paul took their teachings to heart. Working as a team with his staff, operators and vendors, he applied these lessons to the New York Region, growing it to $600 million in revenues--a four-fold increase in profit and a 90% increase in store count, and one of the strongest performing regions in the country. Paul now operates a successful consulting firm in New York. Visit Paul at insidemanagement.com.
Adina Genn is an award-winning journalist who has written for The New York Times and Long Island Business News.
Top Customer Reviews
That said, they have been incredibly successful as a business and the book explains what the author thinks are the key reasons for their business success.
1 - honesty and integrity, all in a handshake.
It is not what you do, it is the way you do it -- Ray Crock.
I have often said that having a legal agreement is much less important than doing business with people of high integrity and I have long been an advocate of the handshake over anything else.
2 - the rule is relationships, he speaks glowingly of the great relationships amongst the MacDonald's staff and talks about the three legged stool. This refers to the relationship among the three partners as operators/owners, suppliers, and corporate staff. Each is dependant on each other to support the group as a whole.
3 - standards will never be satisfied.
The quality of the leader is reflected in the standards that they set for themselves -- Ray Crock.
MacDonald's is the ultimate e-myth company. They set process and standards and expect everyone to religiously follow them. They have done a great job of communicating what those standards are and I love the never be satisfied philosophy.
One of the great lines that is totally simple is if you have time to lean, you have time to clean.
4 - Lead by example: clearly this one is obvious and many people try to do this; however, actions speak louder than words. Never underestimate ones actions.Read more ›
Take the bit about the handshake deals. It's a nice piece of history. Probably worked really well in 1968 when the deal was "I need 1,500 hamburger buns at 7 a.m. each and every day and I'll pay you 1.25 cents for each one." I'm sure it works especially well when the one-shop baker is looking at the power of the arches, as opposed to "Ronnie Mac's One-Off Burger Shack". He's never going to screw up that relationship. But handshake deals for everybody else, in the real world, in this day and age? Come on.
McDonalds is a great organization with an effective business model, and with the huge population of former employees to draw from for stories and anecdotes, there's a real opportunity for a high-quality, instructive book, but this isn't it.
The 55 year old milkshake mixer salesman took a business ride that was unparalleled in retail annals.
This book begins where Kroc left off. It explores the culture of the Golden Arches, and the lessons learned in building, maintaining and growing a monolith company. Special attention is given to the yeoman principles of hard work, never putting oneself above any job in the company, no matter how menial, and maniacal attention to detail. These principles lead to the highest standards.
McDonald's has been often maligned over the years over food quality, marketing, and as a poor health choice. Yet, as a business model, there are many things to latch onto. It is a business that has treated people fairly, and made wealthy partners of people of all strata, religion, and race.
It's management coda is time and quality tested, and utilize principles that apply both in management, and everyday life. My favorite was "never walk by a problem without taking care of it".
Any entrepeneur can benefit from this book.
The author is successful on all three levels. The anecdotes in the book keep it fresh,interesting, and personal.
A must read for all who would like to have an insightful guide to being a respected leader who gets results, inspires loyalty, and maintains long lasting relationships.
Most Recent Customer Reviews
Great book (I know the author!) and arrived quickly! A great company to work for - a must read!Published 8 days ago by Margaret J. Beresford
This is an excellent business/self help book. I think we can all learn from the business practices of this highly successful resturant chain.Published on April 2, 2013 by Tyler Allred
I checked this book out of the library, not for business advice, but for insight on effective leadership which the book definitely delivers. Read morePublished on March 13, 2011 by Dianne W
Paul Facella has written an interesting, enjoyable book about one of the great American business success stories, even if it is a little syrupy at times. Read morePublished on March 28, 2009 by Conor Cunneen
I have to disagree with the other positive reviews, unfortunately.
This book is too superficial. Read more
McDonald's has produced more millionaires from within its ranks than any company in history, and has long-term loyalty of its franchisees, vendors and customers. Read morePublished on January 15, 2009 by Midwest Book Review
With Adina Genn, Paul Facella examines seven leadership principles "that drive break out success": honesty and integrity ("all in a handshake"), relationships, standards ("never... Read morePublished on December 8, 2008 by Robert Morris
I've been doing a lot of research on McDonalds over that past 6 months by studying everything I could find, what they have done, how they did it, what makes them so successful and... Read morePublished on December 3, 2008 by Grateful Sales