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Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out Success Hardcover – October 7, 2008
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From the Back Cover
How Old Fashioned Virtues Made McDonald's a Branding Icon
“Written in the same good faith with which Facella lived his tenure at McDonald's, this book relates lessons that are time-tested and applicable in any business, of any size, in any era.”
-Jeff Kindler, Chairman and CEO, Pfizer
“Paul Facella has completely captured the timeless and practical essence of the ‘McDonald’s Way’ that allowed so many ordinary people to succeed beyond their wildest dreams. Reading this book will surely become a must-read for anyone aspiring to win.”
—Claire Babrowski, executive vice president, chief operating officer of Toys “R” Us
“The sentiments expressed and the experiences so eloquently demonstrated in Paul’s book clearly define how this company keeps employees engaged and keeps ‘ketchup flowing’ in the blood.”
—Janann Williams, vice president of people, MccLane company, Inc.
“The book shows how McDonald’s successful business model was founded on seven simple ‘human principles,’ and is useful for any business person as a guide for how their business can succeed.”
—Jean-Marie Horovitz, former managing director, Citigroup
“How essential relationships, integrity, and culture are at McDonald’s is clear. This book, through lessons learned, translates its applicability to all business environments.”
—Daniel T. Henry, chief financial officer, American Express
About the Author
Paul Facella was Regional Vice President of the New York Region, a position he held for 11 years. As a pupil of the legendary leaders Ray Kroc and Fred Turner, Paul took their teachings to heart. Working as a team with his staff, operators and vendors, he applied these lessons to the New York Region, growing it to $600 million in revenues--a four-fold increase in profit and a 90% increase in store count, and one of the strongest performing regions in the country. Paul now operates a successful consulting firm in New York. Visit Paul at insidemanagement.com.
Adina Genn is an award-winning journalist who has written for The New York Times and Long Island Business News.
Top customer reviews
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The 55 year old milkshake mixer salesman took a business ride that was unparalleled in retail annals.
This book begins where Kroc left off. It explores the culture of the Golden Arches, and the lessons learned in building, maintaining and growing a monolith company. Special attention is given to the yeoman principles of hard work, never putting oneself above any job in the company, no matter how menial, and maniacal attention to detail. These principles lead to the highest standards.
McDonald's has been often maligned over the years over food quality, marketing, and as a poor health choice. Yet, as a business model, there are many things to latch onto. It is a business that has treated people fairly, and made wealthy partners of people of all strata, religion, and race.
It's management coda is time and quality tested, and utilize principles that apply both in management, and everyday life. My favorite was "never walk by a problem without taking care of it".
Any entrepeneur can benefit from this book.
That said, they have been incredibly successful as a business and the book explains what the author thinks are the key reasons for their business success.
1 - honesty and integrity, all in a handshake.
It is not what you do, it is the way you do it -- Ray Crock.
I have often said that having a legal agreement is much less important than doing business with people of high integrity and I have long been an advocate of the handshake over anything else.
2 - the rule is relationships, he speaks glowingly of the great relationships amongst the MacDonald's staff and talks about the three legged stool. This refers to the relationship among the three partners as operators/owners, suppliers, and corporate staff. Each is dependant on each other to support the group as a whole.
3 - standards will never be satisfied.
The quality of the leader is reflected in the standards that they set for themselves -- Ray Crock.
MacDonald's is the ultimate e-myth company. They set process and standards and expect everyone to religiously follow them. They have done a great job of communicating what those standards are and I love the never be satisfied philosophy.
One of the great lines that is totally simple is if you have time to lean, you have time to clean.
4 - Lead by example: clearly this one is obvious and many people try to do this; however, actions speak louder than words. Never underestimate ones actions.
One of the things that I particularly liked in this chapter was in the lessons learned -- "achievers never stop learning" (this is one of the things that I always ascribed to).
5 - Courage -- telling it like it is. The gist of the message is, regardless of what the message is, positive or negative, people need to know what it is and the larger the organization, the tougher it is to get the get the truth. People tend to avoid the risk in telling people the truth.
6 - Communications: It is not how often you communicate, it is how well -- Ray Crock.
There is an entire section on decentralization -- try to get the decision making as close to the customer as possible, of course all within a frame work and a philosophy. I am a big believer in decentralization as I believe this is the way to be the most efficient. It is also the way to get the little things to matter.
7 - Recognition: there is no better way to inspire a team then with recognition. Deep down we create that recognition. I think I could use a little work on this one.
Its a good book. Good words of wisdom.
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This book is too superficial.Read more