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Evil by Design: Interaction Design to Lead Us into Temptation 1st Edition
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From the Back Cover
"Better read this book before your neighbor goes and pulls a fast one on you. If this appeal to fear isn't enough, then maybe greed will do the trick: any website will make lots of money by following the guidelines in this book, even if you don't go all the way to become truly evil."
Jakob Nielsen, author of Designing Web Usability and Mobile Usability
"Illuminating, amusing, and a genuine page-turner....this book will give you insight into ways you have been tricked and, even better, give you the tools to persuade others either for evil or, if you really must, for good."
Bruce "Tog" Tognazzini, Principal, Nielsen Norman Group, mad scientist, and former Apple employee #66
How to make customers feel good about doing what you want
Approaching persuasive design from the dark side, this book melds psychology, marketing, and design concepts to show why we're susceptible to certain persuasive techniques. Packed with examples from every nook and cranny of the web, it provides easily digestible and applicable patterns for putting these design techniques to work. Organized by the seven deadly sins, it includes:
Pride use social proof to position your product in line with your visitors' values
Sloth build a path of least resistance that leads users where you want them to go
Gluttony escalate customers' commitment and use loss aversion to keep them there
Anger understand the power of metaphysical arguments and anonymity
Envy create a culture of status around your product and feed aspirational desires
Lust turn desire into commitment by using emotion to defeat rational behavior
Greed keep customers engaged by reinforcing the behaviors you desire
Now you too can leverage human fallibility to create powerful persuasive interfaces that people will love to use but will you use your new knowledge for good or evil? Learn more on the companion website, evilbydesign.info.
"The seven sins are all around us, easy to spot. But the designs that apply the underlying behavioral forces that underpin the sins are harder to discern. That's why we need this book."
From the foreword by Don Norman, author of Design of Everyday Things
About the Author
Chris Nodder is a user researcher and interaction design specialist who got so frustrated by seeing poor examples of persuasive design on web sites that he wrote a book on how to be good at being evil. Evil By Design is for user experience practitioners, developers, and the general public alike. It shows you how companies use persuasive techniques, and how to avoid being persuaded by them. Chris also hosts the evilbydesign.info site, where he invites you to add your own examples of evil interfaces.
Chris is the founder of Chris Nodder Consulting LLC, an agile user experience company that helps large organizations and lean startups build products that users love. He was previously a Director at Nielsen Norman Group and a Senior User Researcher at Microsoft.
Chris wants to spread the word about User Centered Design. He creates online video training classes for Lynda.com, and writes about agile user experience research and design techniques at QuestionableMethods.com.
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(Plus, he definitely discusses the ethics of employing all of these tools.)
A few of the tips and tricks might be familiar to you, but I was surprised at how many weren't to me. Sure, I'd seen them, and when Nodder pointed out what they were doing, it then seemed obvious... but I had never noticed before.
GREAT BOOK. BUY IT. If you're a professor, please consider using this as a wonderful alternative to stuffy textbooks.
The book "addresses" the ethical problems inherent in manipulating people, but largely to diminish their importance or to call them into question. I often wondered if the irony was intended, but, having reached the end if the book, I see it is not. Certainly manipulation and deception may occasionally be helpful. The author offers reassuring children and aiding demented seniors as examples. But in the end he presents a justification of influencing and deceiving people to do things that they would not choose to do if they were not deceived and manipulated. His attitude is that it is a personal choice how far one chooses to push manipulation, observing that too much manipulation can backfire, but basically giving a thumbs up to preying on customers and users where you can get away with it.
This book is best read as a guide to common practices of deception and how to recognize and avoid them. It has made me look at the common web page with a great deal more discernment and it has reinforced my intention not to let myself be taken advantage of.
Id recommended this book for anyone, not just those that want to learn about user experience and/or design
This will help you understand why and what you should be doing to get desired reactions and results. This book is great for designers transition to digital and anyone who wants insight into using human tendencies to build better customer experiences.