Excuse Me: The Survival Guide to Modern Business Etiquette Hardcover – August 10, 2017
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“Helpful hints about managing four generations in the workplace, understanding the impact of civility…pondering how to future-proof a career, no matter what age. A great refresher on manners plus related business-world advice.” —Booklist
“Both novice and experienced workers will find a wealth of business etiquette in a book that, instead of excusing bad behavior, could help prevent it from happening in the first place.” —Foreword Reviews
“...a really fun book to read. Thomas has augmented her smooth writing style with examples that make it easy to relate to her practical advice.” Amy Lindgren, Working Strategies
“...an expert to help us navigate the minefield that is modern business etiquette.” —Fort Worth Star-Telegram
“It's a must-read for anyone who is serious about career mobility upward.” –Joyce Lain Kennedy, Careers Now
“Merging classic rules of behavior with new realities of modern business.“ –Midwest Book Review
“Thomas teaches manners in these mannerless times and, God knows, a course in civility and kindness and an awareness of others is something our culture could use.” –Boston Globe
“Designed to provide guidance to five generations of workers...goal is for each generation to understand the others and to develop a respectful rapport.” —Online Searcher
“Author Roseanne Thomas offers wise advice.” —Terri Schlichenmeyer, national syndicated columnist, The Bookworm Sez
“Both novice and experienced workers will find a wealth of business etiquette in a book that, instead of excusing bad behavior, could help prevent it from happening in the first place.” —Foreword Reviews, 5 Star Review
In today’s workplace, good manners matter more than ever.
Blending different generations, genders, and cultures brings energy and fresh perspectives to the workplace. But the flip side is an environment ripe for confusion and social blunders. Mix in increasingly open-plan workplaces and constant connectivity, and the chance that we’ll unintentionally annoy or offend others increases exponentially.
Exactly what are the rules these days? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings? Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. The book untangles the nuances of:
Meeting etiquette • Interview expectations • Proper office attire • Electronic manners • Privacy in tight spaces • Eye contact and nonverbal cues • Small talk • Business dining • Social media use • Working remotely and flexibly • And more.
While the youngest employees might seem unruly, the oldest can seem rigid. Good manners create an atmosphere of respect, and smooth the way for everyone to succeed.
- Item Weight : 0.035 ounces
- Hardcover : 288 pages
- ISBN-13 : 978-0814437919
- ISBN-10 : 9780814437919
- Product Dimensions : 1 x 1 x 1 inches
- Publisher : AMACOM; First Edition (August 10, 2017)
- Reading level : 18 years
- ASIN : 0814437915
- Language: : English
- Best Sellers Rank: #973,779 in Books (See Top 100 in Books)
- Customer Reviews:
Top reviews from the United States
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“Excuse Me” is a solid book that offers practical business etiquette advice that covers four generations. Certified Etiquette and Protocol Consultant, and founder of Protocol Advisors, Inc., Rosanne Thomas explores what it takes to survive and thrive in today’s demanding global workplace. This useful 289-page book includes the following ten chapters: 1. Respect: Practicing the Platinum Rule, 2. Social Skills: Putting Your Best Foot Forward, 3. Professional Presence: Getting It Right, 4. Business Behavior: Combining Proven Strategies with 21st Century Expectations, 5. Business Communication: Making the Connection, 6. Electronic Communication: Smart Rules for Smart Devices, 7. Twitter, Etc.: Acing Social Media, 8. Business Dining: Observing the Formalities, 9. The Social Side of Business: Knowing the Basics for Every Situation, and 10. New Frontiers: Future-Proofing Your Career.
1. An engaging, well-written book.
2. Interesting topic, modern business etiquette. An important and practical topic in the expert hands of Rosanne Thomas.
3. The book flows very well. Each chapter begins with a topic-appropriate quote, concepts are explained with clarity and practical examples are provided.
4. Civility and respect at the foundation of a well-run organization. “Golden Rule falls short. Its basic premise is that there is only one frame of reference—one’s own—for determining how another would like to be treated. A newer rule, the Platinum Rule, goes one big step farther by requiring truly respectful people to treat others as they would wish to be treated.”
5. Goes over the four generations in the workforce: Traditionalists, Baby Boomers, Generation X, and Generation Y/Millennials.
6. Provides interesting defining characteristics of each generation. “Applicants should speak to what millennials value most: work-life integration, teamwork, and continuous learning.”
7. The importance of your brand. “Says Jeff Bezos, CEO of Amazon, ‘Your brand is what people say about you when you are not in the room.’”
8. Helpful philosophy, the advice of Guru Sai Baba, who said, “Before you speak, ask yourself: is it kind, is it necessary, is it true, does it improve on the silence?”
9. Business attire rules.
10. Proper business etiquette. Polite points to understand in the cubicle life.
11. How to make effective connections. “The ability to read and send nonverbal cues is critical in the professional arena. In face-to-face interactions, studies tell us that approximately 60 percent of communication is nonverbal, 30 percent is tone of voice, and only 10 percent is the words we say.” Bonus, “When we make eye contact with others, we not only show respect and attention, we connect, build trust, and bond. Doctors, attorneys, and coaches use it to comfort, persuade, influence, encourage, and control. Without eye contact, they could not effectively do their jobs.”
12. Debunks the myth of multitasking. “The brain naturally focuses on concepts sequentially, one at a time . . . to put it bluntly, research shows that we cannot multitask.”
13. The limitations of electronic communication. “In a number of key areas, including developing new relationships, negotiating, maintaining relationships, and overcoming cultural barriers, face-to-face communication beats electronic by overwhelming percentages.”
14. Provides helpful email guidelines and texting tips.
15. Interesting studies. “Studies show that millennials especially are far more influenced by online endorsements made by their friends than they are by direct marketing from brands.”
16. The pitfalls of business dining. “The savvy professional knows a business meal is not about the food. In calm and comfortable surroundings, away from the frantic pace of the office, a guest is far more likely to let her genuine persona emerge, laying the groundwork to establish true rapport.”
17. The dining do’s and don’ts.
18. The social side of business. A brief primer on wine.
19. A look at the future workplace. “The profoundly human skills of interpersonal communication, empathy, and compassion, along with others such as creativity, problem-solving, and caring, are the ones people will get hired for in the future.”
20. Notes included.
1. Lack of visual supplementary materials to compliment the narrative.
2. I like to see best practices from major companies.
3. No formal bibliography.
In summary, a very useful book to own. Thomas provides many practical examples and sound advice to all four working generations. The importance of civility and respect is the main focus of the book. This is an excellent refresher on good manners in the modern workplace. I recommend it!
Further recommendations: “Collaborative Intelligence” by Dawna Markova, “Getting More” by Stuart Diamond, “Good Stratefy Bad Strategy” by Richard Rumelt, “Great Teams” by Don Yeager, “Lean In” by Sheryl Sandberg, and “The Power of Habit” by Charles Duhigg,
Etiquette. It’s a fussy word that almost defies definition. I grew up at a time when I’d get extra homework if I dared say “Yeah” to a teacher rather than “Yes, sir.” Men stood when a lady entered the room. I never referred to my parents’ friends by their first names. I asked to be excused before leaving the dinner table.
Those “Leave It to Beaver” days seem very distant now. But I still want to behave in ways that show respect for others without coming across as an antique from another era.
I’m apparently not alone. And thanks to this fine book by “professional presence” consultant Rosanne Thomas, there’s guidance on everything from first impression management to social media savvy. Thomas covers every nuance of "etiquette" one might imagine. And in this age of changing mores, it's helpful to have some clear standards of what's not only acceptable but what's truly appropriate.