Before purchasing this bike on Amazon I read many reviews. Some were glowing others were terrible. I decided for the low price of $169 I’d give it a try.
Delivery: My bike arrived in 6 days which was well within what was promised
Condition: The box had experienced a few bangs, styroam was somewhat broken up, but overall everything was in good condition and nothing was missing
Instructions: Pretty tough to follow. Poor English. Some parts erroneously referred to. Take your time and realize what you are trying to accomplish. The picture on the box is a big help. It took me about 2 hrs going at a very slow pace.
Result: My bike was extremely hard to pedal. At the gym I use a setting of 3 or 4 just for a warm up. This bike was much harder to pedal at a setting of 1. The pedaling was also very uneven as mentioned in other reviews.
My Assessment: Some people may exaggerate there fondness of the bike, but there are so many glowing reports that logically you have to assume that many people are indeed legitimately happy with the product. How then can so many other people, me included, have something that is so difficult and inconsistent to pedal. The answer is in the Tension Control.
Customer Service; I called and got through within a minute or two. The girl I spoke with was very polite, but didn’t seem to understand my problem. Eventually she agreed to send a video showing how to adjust the tension control. It didn’t arrive. That was Friday six days ago. I just called and she promised to immediately send it out. No adjustment for the tension control was received.
How to adjust Tension Control: (My unofficial approach)
1. Remove the screw that holds the tension control in place. Ensure that the cable is not hung up on anything. If it moves freely. Re-install and try again.
2. I felt strongly something had to be wrong and that the problem might be elsewhere so I went a step further at disassembly.
a. I first removed both pedals then
b. about 9 screws that hold the two covers together
c. I also removed the tension control by its one screw and washer
d. The whole bike was then wide open for investigation. I made sure everything was in place and working properly. To remove the two covers may require removal of the cap nuts on the front stabilizer.
e. There is a plastic piece with a groove that is intended to hold the cable in place keeping it from snapping into the cover. Mine had come free. I snapped it back in place.
f. I then adjusted the tension control by loosening the nut which hold the cable into the bracket. I then turned the bracket several turns such that the amount of thread closest to the tension control was reduced.
g. I then turned the pedals by hand to see if they would turn easier. Surprise surprise. They did. I’m not sure if my adjustment fixed the problem, or snapping the cable back in place fixed the problem, or just taking the whole thing apart and freeing up the cable was the cure.
Result: My bike is now working properly. It pedals very easily and now has smooth pedaling.
Two videos were received from customer service
Video to Install Tension control knob:
Speed Sensor Adjustment:
Neither of these addressed my situation, but the first one is of value. .
A. If you have not yet assembled: Before attempting to assemble the bike watch the video on How to assemble the tension control.
B. If you have assembled and the tension control seems way too tight: Watch the install video and ensure that your assembly is in accordance with the video. Dissassembly to check this out requires removing only 1 screw and
C. If step B doesn’t work then more disassembly may be required. See step 2 above.
Overall: Since I was able to fix its biggest problem, I now believe the bike is an excellent buy for the money.
My rating is 4 based on the somewhat tedious process of adjusting the seat, and for directions I consider less than acceptable. If the video referenced above were recommended in the instructions then I would've rated it 5.
Hope this saves others some of the aggravation I experienced
- Product Dimensions: 54 x 22 x 34 inches ; 2.2 pounds
- Shipping Weight: 74.4 pounds (View shipping rates and policies)
- ASIN: B07NDJFB2D
- Item model number: 4118
- Batteries 2 AA batteries required. (included)
- Average Customer Review: 2,458 customer reviews
Amazon Best Sellers Rank:
#14,797 in Sports & Outdoors (See Top 100 in Sports & Outdoors)
Manufacturer’s warranty can be requested from customer service. Click here to make a request to customer service.
- #37 in Exercise Bikes
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