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Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer Paperback – May 5, 2015
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I received this book for free for an honest review, all opinions in this review are my own.
It has many things you should follow and do if you deal with people on a daily basis. Even if you don't, this book should still be read. Everyone can follow these tips..should follow these tips!
I like it, I just wish it was MORE detailed.
As this book says and most people should already know, 'Customer is always right!'
*I received this book for free in return for my honest review. All opinions are my own*
Many people will say that customer service is common sense. However, it is not an easy practice. Why else would you find bad reviews on Yelp, Google, and TripAdvisor.
As the book stated, some companies got it down, and some don’t. But this is an easy read and most people can take something from this book at the end of the day. Who couldn’t improve upon their customer service skills? Or who wouldn’t be able to pass this on to an employee or use it at their next meeting?
For a decent price book, this is a good pick up for most people.
This item was provided to me in exchange for a review. My thoughts and opinions are my own.
I received this book in exchange for my unbiased review. All opinions expressed are 100% my own and in no way influenced.
I received a complimentary sample to share my honest opinion.