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Extreme Government Makeover: Increasing Our Capacity to Do More Good Paperback – January 1, 2011

by Ken Miller (Author)
4.6 4.6 out of 5 stars 88 ratings
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This book reveals the tips, strategies and hiding-in-plain-sight secrets for making government work better. The house of government is broken, and it needs a serious makeover from top to bottom. In his latest book, management expert Ken Miller discusses how the processes of state and local government became so complicated and inefficient – and how to start cleaning up the mess. With his typical irreverent and funny tone, Ken lays out the simple ways that public-sector leaders can tear down all the twisted, broken parts of government and rebuild it stronger, leaner and better equipped to help citizens. Full of clear, concise tips on increasing government’s capacity, Extreme Government Makeover is essential reading for everyone in government, from top-level executives to managers and employees on the front lines. What you’ll learn in Extreme Government Makeover The one and only thing government needs to focus on to get out of this crisis How government can perform its vital functions 80 percent faster, at less cost and with better quality The DNA of government complexity and how we can genetically modify it How to spot the “moldy” thinking that is making us all sick How to get rid of 40 percent of your agency’s workload How to find the hidden costs of government What the next generation of customers and employees are going to do to your operations Why technology isn’t the answer Most importantly, you’ll learn a new way of seeing the work of government – and a better way to make that work great.
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  1. Print length
    210 pages
  2. Language
    English
  3. Publisher
    Governing Books
  4. Publication date
    January 1, 2011
  5. ISBN-10
    0983373302
  6. ISBN-13
    978-0983373308
  7. See all details
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Product details

  • Publisher ‏ : ‎ Governing Books (January 1, 2011)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 210 pages
  • ISBN-10 ‏ : ‎ 0983373302
  • ISBN-13 ‏ : ‎ 978-0983373308
  • Item Weight ‏ : ‎ 10.2 ounces
  • Customer Reviews:
    4.6 4.6 out of 5 stars 88 ratings

About the author

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Ken Miller

Ken Miller

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Customer reviews

4.6 out of 5 stars
88 global ratings

Customers say

Customers find the book excellent, on the mark, and a great read for government employees. They say it offers some good points and thought-provoking ideas on improving the government. Readers also appreciate the practical tips and advice on changing stagnant thinking.

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ReadabilityInsight
17 customers mention "Readability"17 positive0 negative

Customers find the book excellent, on the mark, and thought-provoking. They say it's a great read for government employees, easy, and fun. Readers also mention the message is described beautifully.

"...In addition to being well written and informative Miller's sense of humor made the book very enjoyable to read." Read more

"Good book" Read more

"This is one of the best books I've ever read and well worth both your time and the price...." Read more

"I have been a local government employee for many years. This book is on the mark and I can relate it to the problems I have faced over the years..." Read more

5 customers mention "Insight"5 positive0 negative

Customers find the book offers great perspectives on the need to improve the government. They also appreciate the thought-provoking ideas and practical tips. Readers mention the book is well-written and informative.

"...In addition to being well written and informative Miller's sense of humor made the book very enjoyable to read." Read more

"...The book has some good points and thought-provoking ideas on making government more efficient and citizen friendly." Read more

"Interesting perspective on current concepts - repackaged! Would have preferrred something new...." Read more

"This was an easy read that really offered some great perspectives on the need to improve the processes of government." Read more

Top reviews from the United States

Paul Wolf
5.0 out of 5 stars A Must Read For Those Seeking To Change How Govt, Works
Reviewed in the United States on January 16, 2012
Verified Purchase
This book is the best I have read about how to improve the operation of government.

As the former Deputy Director of the Missouri Department of Revenue and Director of Performance Improvement for Missouri State government, Ken Miller understands how government works. Named as one of the country's top change agents by Fast Company magazine, Miller's latest book Extreme Government Makeover is a must read for anyone interested in changing how government works.

So much of government reform efforts focus on getting employees to do more through performance evaluations, financial incentives, etc. Miller points out that the problem with government is not lazy employees, it is how government is structured and designed that prevents government from working better, faster and cheaper.

Miller's years of experience in helping government agencies improve performance allows him to provide great real world examples of how his ideas and process has worked.

If you are an elected official, department head, employee or a citizen seeking to make government operate better, faster and cheaper, Extreme Government Makeover is the book for you.

In addition to being well written and informative Miller's sense of humor made the book very enjoyable to read.
6 people found this helpful
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Patti
4.0 out of 5 stars Four Stars
Reviewed in the United States on June 20, 2015
Verified Purchase
Good book
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Kindle Customer
5.0 out of 5 stars A must-read for government employees and their customers
Reviewed in the United States on April 23, 2017
Verified Purchase
This is one of the best books I've ever read and well worth both your time and the price. As as 22-year veteran in state government, I can attest to the truth of Ken's insights. He is spot-on. This book is a game-changer, people!

If you work in state government, in any capacity: Read it. If you rely on government for any services, do business with government or have any interaction(s) with government whatsoever (and don't we all?): Read it. If you think government is broken: Read it. If you think you know what it takes to fix government: Read it. (This includes all you politicians and policy-makers out there.). It's that good. And that important.

Thanks, Ken, for sharing this important message! I will definitely be reading your other books.
3 people found this helpful
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Ge0Pam
5.0 out of 5 stars Extreme Government Makeover
Reviewed in the United States on September 7, 2012
Verified Purchase
I have been a local government employee for many years. This book is on the mark and I can relate it to the problems I have faced over the years with precision. In many ways I had figured much of this out, what a relief to find I'm not crazy and not the only one. I can see clearly now the haze is gone! I will be reading this author's other books.

We Don't Make Widgets: Overcoming the Myths That Keep Government from Radically Improving
Extreme Government Makeover: Increasing Our Capacity to Do More Good
The Change Agent's Guide to Radical Improvement

Thank you Ken Miller

"Change Agent" in Training
2 people found this helpful
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Kindle Customer
5.0 out of 5 stars Great book for anyone with an interest in government operations
Reviewed in the United States on March 14, 2015
Verified Purchase
I work in government finance and I thought this book would provide some interesting ideas. I loved the part about "streamlining" things by adding more processes which in the end made the original task much more complicated. That happens all to often in government. The book has some good points and thought-provoking ideas on making government more efficient and citizen friendly.
One person found this helpful
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Angie
4.0 out of 5 stars Work related purchase
Reviewed in the United States on March 15, 2014
Verified Purchase
I bought the book as required reading for work. It's okay, but wish I would have bought the Kindle first and then just put it on the Kindle.
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JSheets
5.0 out of 5 stars Required Reading
Reviewed in the United States on February 15, 2015
Verified Purchase
This should be required reading for every government employee and contractor. It an easy read with great insight on how the role of government is noble; the government has awesome employees; but the government has terribly broken processes. As a consultant for State Government, I found it very refreshing and it gave me a clear view of why problems exist in our government, but more importantly, how to help resolve them. The author has an earlier book "We Don't Make Widgets" and this book builds on the precept that a big part of the issue is that it is difficult at best to identify the 'product' and 'customer' of government.
3 people found this helpful
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CJH
3.0 out of 5 stars Extreme Government Makeover
Reviewed in the United States on August 3, 2013
Verified Purchase
Interesting perspective on current concepts - repackaged! Would have preferrred something new. View of government is from outsider/management not "in the trenches". Tips and techniques don't take into consideration current real-world situation.
3 people found this helpful
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Top reviews from other countries

T.
5.0 out of 5 stars excellent!
Reviewed in Canada on April 22, 2020
Verified Purchase
Made me feel sane ; )
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