- Paperback: 630 pages
- Publisher: Lominger Ltd Inc; 4th edition (January 1, 2004)
- Language: English
- ISBN-10: 0974589233
- ISBN-13: 978-0974589237
- Product Dimensions: 6 x 1.4 x 9 inches
- Shipping Weight: 2 pounds
- Average Customer Review: 77 customer reviews
- Amazon Best Sellers Rank: #66,888 in Books (See Top 100 in Books)
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FYI: For Your Improvement, A Guide for Development and Coaching (4th edition) 4th Edition
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After I have a new representative for about 90 days, I print off the competencies I think they excel in, and those I think they need work on. Have them read them (underused, competent, and overused) and make their own KPIs for the coming quarter, half year, whatever.
They're invested in their development along the way and they become aware of what they need to improve upon to be at minimally competent and what they need to exploit.