- Series: Jossey-bass Business & Management Series
- Paperback: 432 pages
- Publisher: Jossey-Bass; 3 edition (April 28, 2014)
- Language: English
- ISBN-10: 1118404955
- ISBN-13: 978-1118404959
- Product Dimensions: 8.3 x 0.8 x 10.8 inches
- Shipping Weight: 2.2 pounds (View shipping rates and policies)
- Average Customer Review: 74 customer reviews
- Amazon Best Sellers Rank: #16,841 in Books (See Top 100 in Books)
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Facilitator's Guide to Participatory Decision-Making (Jossey-bass Business & Management Series) 3rd Edition
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From the Back Cover
“This book is an outstanding resource for tackling complex community and business challenges. We’ve used it both at the City of Denver and at the State of Colorado. I keep a copy on my desk for easy reference.”
—Roxane White, chief of staff for Governor John Hickenlooper, State Capitol, Denver, Colorado
“Sam Kaner is one of the world’s leading experts on collaboration. His grasp of the challenges and dilemmas of collaboration is superb, as are his models and methods for facilitating complex processes. Clearly written and wonderfully illustrated, this book makes difficult issues understandable and provides sound, practical guidance.”
—Sandy Schuman, editor, Creating a Culture of Collaboration and founding editor, Group Facilitation: A Research and Applications Journal
“It was a revelation to find the Facilitator’s Guide and realize someone had written down the way our organization was already working organically. Using this book has allowed us to put a translatable and trainable framework around what we do. Kaner and Fisk are masters at their craft.”
—Harley K. Dubois, founder, Burning Man Project
“NCDD has long listed the Facilitator’s Guide as one of the best-of-the-best resources for practitioners. The field of public engagement has been deeply influenced by this seminal book.”
—Sandy Heierbacher, director and co-founder, National Coalition of Dialogue and Deliberation (NCDD)
“At Stanford University I convene an annual conference attended by hundreds of non-profit leaders. Sam Kaner’s keynote presentations, based on material from this book, are consistently top-rated and likely to inspire significant organizational change.”
—Regina Starr Ridley, publishing director, Stanford Social Innovation Review, Stanford University
“What a practical, sensible guide for helping groups work together in a realistic way!”
—Marvin Weisbord, consultant and author, Productive Workplaces and coauthor, Discovering Common Ground and Future Search
“In cross-functional environments where diverse perspectives are intentionally brought together to produce high-quality thinking, a highly skilled facilitator can add great value, and Sam Kaner is one of the best. The Facilitator’s Guide provides a full set of models and tools to enable an organization to reap the benefits of a well facilitated, participatory decision-making process. Having seen Sam’s methods in action, I can attest to their power and effectiveness.”
—Pierre Omidyar, founder and chairman, eBay and Omidyar Network
“Our organization employs a staff of several thousand who touch the lives of hundreds of millions of people living in poverty, in developing nations across the globe. As we build our capacity to convene and facilitate multi-stakeholder processes, we have found Sam Kaner’s book and his teachings to be immensely beneficial.”
—Jamie Watts, Institutional Learning and Change, CGIAR, Bioversity International, Rome, Italy
Top customer reviews
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I Grounding Principles: dynamics of group decision making, participatory values, the role of facilitator
II Facilitator Fundamentals: listening, chartwriting, open discussions, brainstorming, lists, difficulty dynamics, Agendas - desired outcomes and process design
III Building Sustainable Agreements: diverse points of view; shared frameworks of understanding, inclusive solutions
IV Reaching Closure: clear decision rules, unanimity, step by step, sustainable agreements
This book truly is a practical tool. Added bonus: A bibliography for those who want to learn more about any approach or the theory behind some of the text.
Another great useful book that I use alongside this one: Strachan, D. (2007). Making questions work: A guide to what and how to ask for facilitators, consultants, managers, coaches, and educators. San Francisco: Jossey-Bass.
Some of the things that worked particularly well for me are:
* The `right brained' approach of the book, lots of illustrations
* The visuals model the visual organizers facilitators use
* The facilitator fundamentals section gets to the basics
* The segment on difficult dynamics and facilitation problems
* The `pathetic agenda' checklist
This is a wonderful reference book with humor and heart. It is a practical handbook that every facilitator should have.
The Facilitator's Fieldbook (2nd Edition)Advanced Facilitation Strategies: Tools & Techniques to Master Difficult SituationsThe Facilitator Excellence Handbook (Pfeiffer Essential Resources for Training and HR Professionals)
The most important part is that, while other books on this topic take you through an ideal process while only hinting at the roadblocks, THIS book tells you what problems are likely to come up, and gives ideas to address them.
Yes, the pages look VERY simplistic, and the large font reminds me of a children's text book, but it really sticks; made me laugh a few times too! (Actually, now that I think about it, it's more like a PowerPoint presentation style.)
Anyway, as a city planner who deals with the public a lot, I enjoyed it and found it useful enough that it will remain in my office library.