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The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team's Success Paperback – June 17, 2014
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"As the director of a small not-for-profit organization, this amazing little book provided me with valuable insight into many ways I could keep my team motivated and involved. Knowing how to incorporate simple feedback loops into the daily operation of programs and services makes everyone's job easier because they don't have to guess how they are performing and can freely discuss ideas to increase productivity. I implemented the COIN Feedback method as a regular item at our staff meetings to much success. Thank you!"
- Celia Hughes, Executive Director, VSA Texas
"The healthcare industry is changing and it's not just the delivery of care that needs reform. Healthcare leaders must remodel their leadership styles to meet the definitions of success in our evolving business. The Feedback Imperative demonstrates that we can no longer debate the expectations we have for our teams; expectations must be defined and feedback must be immediate. The Feedback Imperative helps us understand how to get where we need to be, quickly. "
- Carlton Inniss, Administrator of Hospitalist Services, Austin Regional Clinic
"This is a book that should be a must-read at all levels of an organization; it is an important tool in front-line supervisory training programs. It is also an excellent reference for people at the executive level. While many books have stressed the need to give feedback, The Feedback Imperative addresses the roadblocks that prevent meaningful feedback and ways to overcome fears. "
- Elliot Kaplan, Director, Quality Assurance, Superior Completion Services
"Many of us carry baggage about feedback based on early experiences with teachers, parents, and ineffective bosses. The Feedback Imperative offers tools that can help reframe feedback so that it's no longer something we associate with our fears about being judged, but rather a process that creates a space for rich, productive conversations with colleagues. The art of giving and receiving feedback is something every leader must practice. "
- Lisa Kimball, Executive Producer, Plexus Institute and Founder, Group Jazz
"The Feedback Imperative is a must-read for every manager and supervisor, regardless of level. This book deals in a straightforward way with one of the most pervasive and harmful aspects of corporate culture and gives infinitely practical approaches to addressing the issue of lack of feedback. "
- Linda Haines, Executive Coach
About the Author
Anna Carroll, MSSW, is an organization development consultant, facilitator, coach, and speaker. Through her practice, Interaction Design, Inc., she has designed and led training and group planning experiences and has created learning tools and assessments to speed up group success with clients such as Applied Materials, Austin Regional Clinic, eBay, GE, Horseshoe Bay Resort, Houghton Mifflin Harcourt, Starwood Hotels, University of Texas, and Zimmer. Most recently Carroll has focused on the power of feedback loops and how leaders and team members can overcome their barriers to exchanging valuable feedback in the workplace. Her website is www.EverydayFeedback.com. She lives in Austin, Texas, with her husband Michael Wilkes.
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Once leader to employee engagement is enriched with this type of feedback, retention and performance will rise. Third, she applies her message to the C-suite. Her extensive research and expertise in business consulting and psychology brings in the latest research results on motivation, brain plasticity, generational trends, information economy, paradigms and beliefs, and organizational culture. This book helps to build the bridge between people in need of helpful professional feedback and the ones to provide that. The inclusion of a huge part on coaching introduces a second core message, I would expect in a separate book. Looking for practical tools too? These are at the close of each chapter, and on a separate website www.EverydayFeedback.com.
Thanks Anna for a wonderful book. I highly recommend it to anyone working with others. It could also be used in peer to peer situations.
Most recent customer reviews
“The Feedback Imperative “ is intelligent, timely and very urgent, indeed.Read more