The Field Guide to Understanding Human Error 2nd Edition
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About the Author
- Publisher : CRC Press; 2nd edition (June 30, 2006)
- Language : English
- Paperback : 252 pages
- ISBN-10 : 0754648265
- ISBN-13 : 978-0754648260
- Item Weight : 15.5 ounces
- Dimensions : 6.25 x 0.75 x 9 inches
- Best Sellers Rank: #610,600 in Books (See Top 100 in Books)
- Customer Reviews:
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Some of the chapters get to be a bit hard going - with lots of restating the basic tenet of Old View vs New View though.
All in all - quite thought provoking and worth a read.
Dekker tries to put himself in the shoes of that human operator showing why an analysis that does not try to understand an event from that position is useless.
There is a very hard criticism to different kind of positions taken by people that do not make that effort.
If we try to make something as a "winzip on a summary" of the book, I think we could reach these conclusions:
When we have to analyze an event, it should be useful starting with this hipothesis: "People are not usually dumb, people are not usually crazy and people have not usually chosen the day of a big accident to make self-killing." This starting point could be enough to avoid many of the practices fairly critiziced by Dekker.
Avoid the traps of "Old" thinking. Why did the obvious (to us in hindsight) errors occur? Why did those decisions make sense at the time they occurred?
Gain some real insight as to the roots and pervasive nature of human error.