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Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time Paperback – January 6, 2004
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Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman --This text refers to an out of print or unavailable edition of this title.
From Publishers Weekly
An offshoot of Scott's international consulting firm, Fierce Conversations Inc., this book lasts as long as a Monday morning shuttle. Yet its thesis, that relationships both professional and personal hinge on how conversations go, and that the best conversations require determinedly gentle honesty and a willingness to listen, lingers long enough to make an impact. "It takes a certain fearlessness to make your private thoughts public. But if what you're thinking makes you squirm and wish to wriggle away, you are probably onto something," she says. On the book's Web site, a streaming-video talk feels fake and rehearsed. But Scott's written words contain substance and, as an author, she's levelheaded and funny. She quotes a wide variety of writers, from Ernest Hemingway to Maya Angelou to Antoine de Saint-Exupery, and clearly explains her key concepts, including "obey your instincts" and "let silence do the heavy lifting." Careerist marketing ploy it may be, but this cleanly written, if cliche-laden, book boasts enough psychological sensitivity to merit success. Those whose conversations with co-workers or family members aren't producing the results they want will find plenty of helpful tools and assignments in this succinct guide.
Copyright 2002 Cahners Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.
Top customer reviews
By Susan Scott (the Penguin Group, 2002) Reviewed by Steve Gladis, Ph.D.
I highly recommend this book for solving problems and building deeper relationships--in both your personal and professional lives.
It's often difficult to have tough conversations with other people, especially people we care deeply about. Susan Scott wrote Fierce Conversations about how to do just such a thing--have a difficult or fierce conversation. Scott maintains that "the conversation is the relationship." And, throughout the book, she makes this point--fiercely. Unfortunately, most of us have very surface-like conversations in our lives and never get down to the stuff that matters with the people who matter to us. Fierce Conversations teaches people how to have conversations they need, not necessarily want to have. In the end, every conversation changes the relationship either for the better or the worse. And as tough as fierce conversations are to have, they build the relationship by surfacing important issues--the earlier the better. This is a MUST read book I recommend to almost all my executive coaching clients. Kudos to Susan Scott. This week I'll review the book in depth. See: [...]
The book reads as a novel at time--very well written with great insight! The first two chapters have changed the way I run my business and as an English major I appreciate the writing and literary references that pop in here and there. For those not interested in literature the writing is straight forward and clear so as not to distract you from getting the information/inspiration you need.
This book will change how you lead (we lead through communication), how you live your life (with loved ones and important relationships in your life), and will impact the "richness" of your relationships.
Well written and a joy to read.