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Frequently Asked Questions
What is the Amazon Trade-In program?
The Amazon Trade-In program allows customers to receive a discount or an Amazon.com Gift Card in exchange for thousands of eligible items. The process is easy and convenient with an immediate offer and free shipping.
What Fire TV device can I use my trade-in discount on?
How long will it take to receive payment once I trade in my item?
Depending on your location, trade-in items may take up to 10 business days to arrive before they are processed. The packages you sent can be tracked anytime in Your Trade-In Account.
Once your item is received and appraised, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-In Account. Once your trade-in offer is available, you can get 20% off a new 4K Fire TV streaming media player. You will also see the gift card amount, which will be automatically applied to your account, by viewing your gift card balance.
Instant Payment may be offered on eligible trade-ins. If your submission is eligible for and you choose to participate in Instant Payment for your trade-in items, any available upgrade promotional discount and Amazon.com Gift Card in the amount of the trade-in value will be applied to your account at the time you submit a trade-in.
What condition do my items need to be in?
Select Fire TV, Roku, Apple TV, or Google Chromecast devices are eligible for trade-in, including devices that no longer work. You can find the full condition descriptions by visiting our Product Eligibility Criteria page.
Are there any shipping or other fees?
When submitting a trade-in, customers will print a free pre-paid shipping label for sending in all items. There are no fees. If a trade-in item is not accepted and is returned, there is no cost for return shipping.
What do I do if I lost my shipping label?
You can re-print a shipping label by going to Your Trade-In Account and clicking the Print Shipping Label button on the trade-in order. If you have multiple packages or other shipping questions, check out our Ship your Trade-In Instructions.
Can I trade in an item that isn't listed in the Trade-In Store?
Select Fire TV, Roku, Apple TV, or Google Chromecast devices are eligible for trade-in. Select the brand and model of your device above, or select an eligible device from the Trade-In search results or on the product page on Amazon.com. The Trade-In program is constantly updated with new items, so check back regularly.
Who do I contact with questions about my trade-in?
The most recent status of your trade-in is available online anytime in Your Trade-In Account. If you need help submitting the items you want to trade in, you can contact Amazon Customer Service via phone, chat, or e-mail by clicking the Contact Us button on any Help page.
You can find full program details by visiting our Amazon Trade-In Terms & Conditions page.
Limited-time Promotion Terms and Conditions
- This is a limited time promotion. Amazon reserves the right to modify or cancel this offer at any time.
- Qualifying trade-ins must be completed on Amazon.com by 8:59 a.m. (Pacific Time) March 29th, 2019 and sent to us within 14 days from trade-in submission.
- Trade-in eligible devices will be reviewed in accordance with the Amazon Trade-In Terms and Conditions and any applicable Condition Criteria. You will be eligible for an Amazon.com Gift Card and the discount towards a new qualifying Fire TV streaming media player only if your trade-in item is accepted.
- The discount towards a new qualifying Fire TV streaming media player can be used only toward the purchase of qualifying Fire TV Stick 4K or Fire TV Cube that are shipped and sold by Amazon Digital Services LLC and does not apply to other digital products, used products, or products sold by sellers other than Amazon Digital Services LLC.
- Once your streaming media player trade-in is accepted, you can place a Fire TV Stick 4K or Fire TV Cube in your cart and the discount will be automatically applied at checkout. The bonus 20% off savings will expire at 11:59 p.m. (Pacific Time) on May 31st, 2019.
- The discount towards a new qualifying Fire TV streaming media player may be used only once and may not be combined with other offers. The discount towards a new qualifying Fire TV streaming media player may be combined with an Amazon.com Gift Card value, including any Amazon.com Gift Card value you receive from your trade-in.
- If you selected Instant Payment and you cancel the trade-in, your trade-in is not received within 35 days, the item you submitted for trade-in was rejected or the item is downgraded to a lower trade-in value and at the time of your submission you opted to receive the lower trade-in value rather than have the item returned to you, you authorize us to first deduct any charges from your Trade-In Amazon.com Gift Card, with any remaining balance charged to your credit card on file.
- If you selected Instant Payment and received a promotional discount toward the purchase of a new qualifying Fire TV streaming media player and you cancel the trade-in, your trade-in is not received within 35 calendar days, or your trade-in is rejected, then you authorize us to charge your payment method for the amount of the promotional credit used.
- Offer is limited to one per customer and account.
- Shipping charges may apply to your order of a new qualifying Fire TV streaming media player. If you redeem this offer towards a new qualifying Fire TV streaming media player and return the streaming media player, your refund will equal the amount you paid for the product, subject to applicable refund policies.
- Trade-In rules and restrictions apply. See Amazon Trade-In Terms and Conditions.
- Gift Card restrictions apply. See Amazon.com Gift Card Terms and Conditions.
- If you violate any of these Limited Time Promotion Terms and Conditions, the offer will be invalid.